Social Learning
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Social Learning

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I attended the Mzinga webinar, Embracing Social Learning Across the Enterprise last week. I got some good notes, and wanted to add some visuals to illustrate the concepts, so ended up with this ...

I attended the Mzinga webinar, Embracing Social Learning Across the Enterprise last week. I got some good notes, and wanted to add some visuals to illustrate the concepts, so ended up with this PowerPoint:

Due to our firewall (I think) I was not able to log in to the actual webinar, but was able to listen on the phone. They say they will be making the webinar slides available online soon, so I'll link to them when they do. I'm curious to see how much I missed.

One other thing they utilized in the webinar was participant chat during the presentation. (An example of the Applied Model: Social media surrounding the learning object) I hear it was pretty active and useful. At least I did manage to find some of the participants - and the presenter - on Twitter.

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Social Learning Social Learning Presentation Transcript

  • Notes from Mzinga webinar “Embracing Social Learning Across the Enterprise” Social Learning
    • 80% of job activities are learned via day-to-day, informal interaction, not formal instruction
  • Instructor-led training
    • 1 to 1
  • Social media
    • many to many
    • Old:
    • Top-down
    • New:
    • multi- directional
  • Social learning success
    • The user’s manual doesn’t have all the answers you need
      • An online community of Scooba vacuum users provided support and solved a customer’s problem
  • Social learning success
    • Good ideas can come from anywhere in the organization
      • A Cisco internal wiki is credited with crowdsourcing ideas resulting in $3B of new ideas
  • 3 social learning models:
  • Embedded model
    • Social media IN learning
    • (commenting within a course, blog, ratings, voting buttons. etc)
  • Applied model
    • Social media ABOUT learning
    • (wrapped around a learning object – discussions around it, ratings, reviews of the object )
  • Community model
    • Social media AS learning
    • More integrated, community approach. People interacting, sharing their expertise
    • 1 & 2 are bridge models (easier to launch) which can be rolled into the larger, integrated model.
  • A good place to start
    • Open-source, lightweight technologies
    • Easy to get up and running
    • But, is it scalable?
    • Be sure your tools of choice can support the desired growth.
    • As you grow your initiative, the need for moderation arises
    • What happens when things go wrong? Need to minimize risks, especially in heavily regulated industries.
  • Don’t over-moderate
    • Too many rules and up-front filters will inhibit participation
    • Open the bottom of the funnel to allow more info throughput, then correct as needed.
  • Content is still king
    • In the end, it isn’t about the tools, it’s about the information.
  • Make it easy
    • Weave the community tools into everyday activities – don’t make it an extra task
  • Make it findable y! Search is ke