UX Bristol "Client facing skills"
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UX Bristol "Client facing skills"

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Understanding how to understand future and current clients, their needs and their capabilities. For user experience and digital professionals.

Understanding how to understand future and current clients, their needs and their capabilities. For user experience and digital professionals.

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UX Bristol "Client facing skills" Presentation Transcript

  • 1. Stories, people and scribbles
    Client facing skills for the UX professional
  • 2.
  • 3. Why bother?
  • 4. Understanding your client
  • 5. Client-Centred Design
  • 6. About you
  • 7. About you
  • 8. Insights profiling
  • 9.
  • 10. What do they know – everything?
  • 11. … or nothing?
  • 12. What they want(is not always what they need)
  • 13. The basics
  • 14. Language and terminology
    Goals / objectives
    Measures
    Agreement
  • 15. Language and terminology
    • Scope documents
    • 16. Glossaries
    • 17. Flash cards
    • 18. Portfolios
    Agreement
  • 19. Goals
    • Scope documents
    • 20. Statements of work
    • 21. PIDs
    • 22. Briefs
    Agreement
  • 23. Measures
    • When have you finished?
    • 24. Have you succeeded?
    • 25. Is it what agreed to do?
    Agreement
  • 26. Beliverables
  • 27. 4
    2
    3
    1
    1
    1
    Beliverables
  • 28. ABC
  • 29. Communication style
  • 30. Documentation
  • 31. Intervention and education
  • 32. Story telling
  • 33. Blend
  • 34. Get in front of the client
  • 35. ABC
  • 36. Honesty and truth
  • 37. Know thyself
  • 38. Know your client.
    Agreement
    Beliverables
    Comms styles
    Get in front of the client.
    Know thyself.
    Jason says…
  • 39. About you
  • 40. Know your client.
    Agreement
    Beliverables
    Comms styles
    Get in front of the client.
    Know thyself.
    Jason says…