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Unilever's Global Network Supports Sustainability
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Unilever's Global Network Supports Sustainability

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Delivering a great performance is abut how IT comes together for your people and customers. Not only is this more important than ever it is also much more challenging. Have a read about how Unilever …

Delivering a great performance is abut how IT comes together for your people and customers. Not only is this more important than ever it is also much more challenging. Have a read about how Unilever operates on a global level with its world-leading brands, including Wall’s Ice Cream, Dove beauty products, Lipton and Knorr, consumed by two billion people daily.

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  • 1. Challenge In August 2013, BT announced that it had been awarded a three-year extension to its IT outsourcing contract with Unilever, one of the world’s largest consumer goods companies. This is the third time it has been extended since BT won its first contract with the Anglo-Dutch company in November 2002. Unilever operates on a global level with its world-leading brands, including Wall’s Ice Cream, Dove beauty products, Lipton and Knorr, consumed by two billion people daily. BT has worked with the company for more than a decade, providing innovative and sustainable network services and solutions which are helping the company grow its business more efficiently and sustainably. Luis Alvarez, Chief Executive Officer, BT Global Services, says: “Unilever’s commitment to being a responsible, sustainable business is commendable and it is something that is very close to BT’s heart. We are delighted to continue our partnership with them to help them growth their business sustainably. This will also help us deliver BT’s Net Good goal to help our customers save three times as much carbon as the end-to-end impact of our business by 2020, a key part of our Better Future programme.” Few companies can offer such world-class, global, innovative and sustainable solutions to help us achieve our ambitious vision and, in this context, we are delighted to be able to continue our partnership with BT.” Paulo De Sa, VP Infrastructure Services, Unilever Case study Unilever Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to the respective British Telecommunications plc standard conditions of contract. Nothing in this publication forms any part of any contract. The meaning of the word partner or partnership in this case study does not give rise to a partnership as defined in the Partnership Act 1890 or other relevant law. © British Telecommunications plc 2013 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: 1800000 11/13 The original contract was the first comprehensive global telecommunications outsource agreement ever undertaken by BT and remains one of its largest global deals. By working in partnership, BT has helped transform Unilever’s infrastructure into one of the most modern corporate networks in the world. Solution As well as delivering a fully integrated network providing voice, data, video and mobility services to the company’s 173,000 employees across nearly 100 countries, BT is also delivering collaborative services such as audio conferencing and video conferencing. These services are helping Unilever become an increasingly more agile business and introduce more sustainable ways of working. Paulo De Sa, VP Infrastructure Services, Unilever, says: “The continued innovative use of technology is helping us increase productivity by making our workforce more connected. We are becoming a more agile business and introducing more sustainable ways of working for our employees, customers and suppliers, as well as the two billion consumers who rely on our products every day.” Enabling its employees to work more flexibly and increasing the use of audio and video conferencing is helping Unilever reduce travel spend, increase productivity and efficiency and drive down costs. It also reduces its CO2 emissions and its overall impact on the environment, a key objective of the company’s sustainability ambitions. Value “Unilever is a fast moving and dynamic company whose world-famous brands are bought by millions of customers across the globe, every day,” explains Luis Alvarez. “The consumer goods market is extremely competitive and we understand the important role technology can play in helping them stay ahead of the game.” The new deal reaffirms Unilever’s commitment to using BT’s portfolio and managed services around the world to help it achieve its ambitious plans to grow its business, while reducing its environmental footprint and increasing its social impact. Paulo De Sa sums up: “Few companies can offer such world-class, global, innovative and sustainable solutions to help us achieve our ambitious vision and, in this context, we are delighted to be able to continue our partnership with BT.” Core services ¾¾ BT Connect ¾¾ BT One ¾¾ BT Assure Unilever extends partnership with BT to help it grow sustainably