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  • Blackboard; Online instruction; Collaborative Tools; Future directions
  • Blackboard since 1996
  • Blackboard since 1996
  • New service area formed within the past year.Challenge: define the mission and future services
  • Orange: FIT projects; Blue: IWS web sites; Green: Labs; Yellow: Academic Technology Centers
  • New services with a flat budget over 4 yearsProcess automationPrebuilt designs, modular program
  • New services with a flat budget over 4 yearsProcess automationPrebuilt designs, modular program
  • Also: use LabStats to help us determine where / when to reduce student staff;Others? In IWS or video?
  • New services with a flat budget over 4 yearsProcess automationPrebuilt designs, modular program


  • 1. Academic Technologies,Collaborative Tools, andWeb ServicesCIT/ATSUS
    January 31, 2011
  • 2. Who we are:
    Assistant Director: Clare van den Blink
    Todd Maniscalco
    Dina Banning
    Dave Brooks
    Colbert McClellan
    Charlie Parry
    Marina Tokman
    Benoit McNicholl
    Pat Graham
    Eric Howd
    Roberta Militello
    Mike Tolomeo
    Barbara Friedman
    Lori Beebe
    Brandon Bowers
    Kelly Chan
    Megan Gatch
    Al Heiman
    Kim Nicholson
    Pat Washburn
    Shannon Osburn
    Anthony Adinolfi
    Sue Gleason
    Stacy Pendell
    Jerry Shipman
    Franck Vidal
    Irina Zhankov
  • 3. What we do:
    Course Technologies
    Audio/Video hosting and streaming
    Course Site hosting
    iClicker Polling
    Qualtrics Surveys
    Product Owners of
    Adobe Connect videoconferencing
    Blogs… wikis… and more
    Also supporting:
  • 4. What we do:
    Collaborative Tools
    for teaching, research, and communications
    Vendor-hosted Blog service
    Confluence wiki
    SourceForge application management tool
    Remedy service desk software
  • 5. What we do:
    Faculty Support
    Course technology selection
    Audio/Video consulting and production
    Digitization of course materials
    Outreach and Collaboration
    the Student Technology Assistants Program (STAP)
    with assistance from
  • 6. What we do:
    Academic and Pilot Projects
    Innovation in Teaching Program
    Web development for courses
    Creation of digital materials
    Selection of new technologies
    Current pilot: Panopto lecture capture
  • 7. What we do:
    Integrated Web Services
    Web design and development for campus
    a “cost recovered” service
    Architecture analysis and planning
    Layout and design
    Programming and implementation
    Site support and maintenance
  • 8. What we do:
    Computing Spaces
    Academic Technology Centers
    Instructional Computing Labs
    General Purpose Computing Labs with specialized software
  • 9. Where you can see our work
  • 10. Some of our Strengths
    Top-notch support
    Significant efficiency
    Quality service delivery
  • 11. Opportunities for Collaboration
    Work with college IT Service Groups to provide better academic support
    Coordinate training and other offerings with the CU Libraries
    Work with service organizations to look at the service “big picture” to reduce user frustration
  • 12. Improving Efficiency
    Take advantage of online tools such as GoToAssist and GoToTraining to provide better training and support with less travel
    Take advantage of the new service desk application to streamline support activities
    some ideas:
  • 13. Thanks!