Luis Alvarez Creating The Cloud Ready Network

Creating a cloud-ready Network
Luis AlvarezPresident – BT EnterprisesBT Global Services
Gartner Symposium & ITxpo November 2009

Two weeks ago 25 CIOs told us……
Reduce opex Minimise capex
Cost leadership
Globalisation
Operational predictability
Yourbusiness
Managing risks
Speed to market
Business Innovation

Cloud from buzzword to CIO tool
IRRESISTIBLE
ECONOMICS
Capex = 0
Opex = x7 less than traditional compute power
Any time
Yourbusiness
Any place
Core functional benefits
of cloud computing

Waiting for ten years to come to the party!

Answering customer demand – ‘BT as a service’
Enterprise online Services – Contact Centre, Security, Mobility Services,
Personal Productivity
SaaS
Ubiquitous personal access
Legacy * future Voice + UC Services
Conferencing & Collaboration
CaaS
Tiered, optimised, intelligent networks
Ubiquitous access
IT Services in the cloud
IaaS
Packaged & Accredited Professional Services
Blueprinted Solutions
Common Fulfilment Processes
Enablers
Innovation, Predictability, Flexibility, Managed Risk, optimised e2e Value

BT as a service in the ‘cloud base’
3rd Party SaaS
Microsoft Azure
3rd Party compute resource
e.g. Amazon
Virtual DataCentre
IVPN
MPLS
BT Internet
UnifiedCommunications
NGCC
Customer
Data Centre

Aligning business need to the ‘cloud base’
Cost leadership
3rd Party SaaS
Microsoft Azure
e.g. Amazon
Globalisation
Virtual DataCentre
IVPN
MPLS
Predictability
BT Internet
Managing risk
NGCC
Speed
Customer
Data Centre
Innovation

Integrating services from the ‘cloud base’
Cost leadership
3rd Party SaaS
Microsoft Azure
e.g. Amazon
Globalisation
Virtual DataCentre
Orchestrated
Service
Consistent,
transparent
service
management
to businessSLAs
IVPN
MPLS
Predictability
BT Internet
Managing risk
NGCC
Speed
Customer
Data Centre
Innovation

BT Conferencing. A cloud service?
3rd Party SaaS
Microsoft Azure
e.g. Amazon
Virtual DataCentre
Orchestrated
Service
Consistent,
transparent
service
management
to businessSLAs
IVPN
MPLS
BT Internet
NGCC
Customer
Data Centre

60,000+ trader turrets
Sub-millisecond
low-latency trading
£25bn of
transactions settled every day
170+ countries
60,000 contact centre agents
11,000+ BT Radianz member locations
20+ million card payments daily
250+ providers of550+ applications to Radianz community
Getting financial services firms to the marketplace faster, more cost-effectively, globally
BT vision for common networked services infrastructure for financial services
An ‘echosystem’ cloud

Creating a ‘cloud-ready’ network

BT Applications Assured Infrastructure (AAI) – managed services
Audit
Output

Professional services packages
Snapshot of performance
Pre-deployment: Benchmarking,and modelling
Post-deployment: Troubleshooting

Pre-deployment:
ApplicationLandscape
Pre-deployment:Profiling
Post-deployment:
Troubleshooting
Inlife
Service

Inlife fully managed services
24x7 Helpdesk
Incident investigation and alarms
Online Dashboard – historic andreal-time reports
Monthly consultancy package
SLAs

Application LandscapeMonitoring
Application Performance
Monitoring
Application Optimisation
WAN
Optimisation

Recent customer example to illustrate CIO challenge
Consolidation
Distributed operations

Asia Pac users complaining of slow Siebel performance
Latam offices complaining of SharePoint performance issues
Consolidated servers into centralised data centre model
Consolidating regional SAP instances

Applications & processes
Mobile workforce

Migrating to SAP ERP v6.0
Performance issues on applications
Increasingly mobile workforce
Need access to applications on the move

Benefits of WAN Optimisation
Manufacturer: £20m cost savings over 5 years

Consolidated two data centers into one
Hundreds of applications into one location

Enable consolidation
Pharmaceutical: 20x faster response times

Download of important files reduced from 1 minute to 3 seconds
Reduced bandwidth by 63%

Application improvement
Investment bank: Back up times reduced by 19hrs

Backup reduced from-- 22.65 hrs to 3.43 hrs
Oracle backups completed 5x faster

Faster backup
Large Media company: Saved £400k a month

Reduced transaction times by 20 seconds
Saved over £400k a month in contact centre agent costs

Improve productivity

Journey to a cloud-ready network with BT
Unified Communications & Collaboration
ExtendCollaboration
Application
Integration
Apps SLA
AAI ongoing
Business efficiency, agility and customer experience
ConvergePlatform for true business agility
IP
Convergence
LAN
AAI Audit
Service Orientation
iVPN
MPLS
AAI Audit
Multiple Channels & Collaboration
ConsolidateImplementation
Data centre consolidation
Prof services
Consolidate Assessment
Ethernet
IT Audit
Access
Transform the
Infrastructure
SAN/NAS
Network consol
Transition
Proven BT Roadmap