“Presidio has full confidence not only in the solutions offered byZOOM, but absolute confidence in their personnel. ZOOM exudes alevel of professionalism and Cisco expertise that is unrivaled intoday’s market. Presidio looks forward to a continued andprosperous partnership with ZOOM in the years to come.”Eric Chanh, Sales Manager,Presidio Networked Solutions
“My pleasure… Love selling your stuff. Easy for the most part, goodmargin, it works well and the support is pretty good. What else doesone need?”Jay Barnett, Business Development Manager,Presidio Networked Solutions
"Liam (ZOOM QM consultant) has a great ability in determiningwhat does not work and what will work in enhancing the quality ofcontact center workforce. This means improving the QUALITYCONTROL of the contact center, which in turn will improve theQUALITY of the contact center as a butterfly effect.”Doddy Kartiwa, Professional Services Consultant,Alcatel-Lucent
“We continue to have nothing but top-notch experience working withyour company in our sales pursuits.”Doug Bowlds, Senior Director, Solutions Delivery,MicroAutomation Inc.
“Not only have the products opened new doors touncharted territories, which will assist in helping us tobecome a world-class call centre, but the implementation ofthe products and especially the post-implementation havebeen very helpful and enriching.”Alex Soliman, Quality & Training,Shangri-la Hotel, Malaysia
“Thank you so much for your quick response and fast work! Youguys provide the best help desk support I have ever worked with.”Rebecca Gamble,Gainesville Regional Utilities, Florida
“We are pleased with your services in general. Your support isalways helpful and ready to solve any kind of problem. Your salesteam is very agile and sophisticated, helping us with strategicdecisions in our premises.”Marios Zagoraios, General Manager,CYCLE EUROPEAN SRL
“We are grateful to ZOOM International for the very professionalwork during the re-location of our data center. Everything was donein time and on a high professional level. We believe in keeping ourgood business relationship and looking forward the futurecooperation with your company.”Novitskiy Sergey, Deputy CIO,Home Credit & Finance Bank
“RusFinance selected ZOOM CallREC together with ScoreCARD toexpand operations with powerful recording and quality managementto motivate our agents and optimize our staff resources.”Anna Ivanova, Deputy Head of Analytics and Methodology,RusFinance.
VERY GOOD RECORDING SOLUTION “Weve been using CallREC in projects that required IP call recording for a while now and we never had a dissatisfied customer. It works great with CallManager, Contact Center Express but also Contact Center Enterprise. The updates are often enough and the improvements are visible with each version. Whenever we raised any issues with the support team, the resolution came in a timely manner. We definitely recommend this solution to anyone that needs a good solution that gives good value for its price.” Bogdan Alexandru Jinaru, Account Manager Crescendo, Romania (Awarded ZOOM Solution on CDN with 5 stars)
STANDARD SOLUTION “We started working several years ago with ZOOM products, around our CallCenter portfolio. Now, this is our standard tool for all about recording and quality measurements needed in such solutions. We really encourage them to continue to support and develop the ZOOM products as we and our customers are really satisfied.” Dragos Stroescu, Sales Manager, Datanet Systems, Romania (Awarded ZOOM Solution on CDN with 5 stars)
FLEXIBLE AND POWERFUL QM SUITE “We have been working exclusively with ZOOM QM suite for the past 2+ years. We had tried at least two other vendors in the same realm and our experience with ZOOM has exceeded our expectations of the technology. As a Cisco partner specializing in Cisco contact centers, we value the ease and flexibility of integration with UCCE and UCCX portfolio. The stability of the product (and the fact that its built on hardened Linux) also gives a peace of mind. Very good experience with all ZOOM organizations: Sales (quite responsive), presales (quick and helpful) and support (very capable).” Peter Iskander, Managing Director, Experflow, Egypt (Awarded ZOOM Solution on CDN with 5 stars)
SETTING THE BAR “I have been working with ZOOM for over five years and I am still amazed by the product innovation and how well our customer base enjoys the adoption of the technology. The ZOOM Partnership truly sets the bar for our ecosystem channel and we continue to enjoy this amazing business relationship.” Eric Chanh, Sales Manager, Presidio Networked Solutions (Awarded ZOOM Solution on CDN with 5 stars)
VERY GOOD SUPPORT “We have been deploying ZOOM in Cisco UCCX and UCCE contact centers, as well as on Callmanager throughout Africa, the Middle East and Pakistan for the last two years in very small and large deployments (700 agents). We have worked previously with alternative VR/ QM solutions, but are now exclusively working with ZOOM. ZOOM is a complete product that is very well integrated with Cisco components. We also found the team to provide very good support, be very flexible and adapt to new customer requirements.” Andreas Stuber, CEO, Expertflow, Switzerland (Awarded ZOOM Solution on CDN with 5 stars)
SOLID PRODUCT SUITE “ZOOM International makes a solid set of Quality Management products for call recording and agent performance management. The products are very easy to use, and all nicely integrated into web-based GUIs that provide the various functions based on the license that is purchased. Perhaps what they are best known for is the CallREC product, which is one of the leading call recording apps on the market for recording IP calls. There are good reasons for this market dominance. They support SPAN and SPANless recording, their application can be virtualized, and they work hand in hand with Cisco when new releases of Cisco products are released. They support all Cisco phone handsets on the market today (6900, 7900, 8900, 9900 and IP Communicator). Their support is outstanding, and always leaves you that WOW customer service experience. I highly recommend this product!” Matthew Bynum, Solution Architect, Softchoice, US (Awarded ZOOM Solution on CDN with 5 stars)
INNOVATIVE “Through several years of partnership, ZOOM has proven to deliver the highest quality products that truly meet the business needs of todays contact centers. ZOOM has repeatedly been first to market with innovative ideas that have helped to shape the entire WFO industry. As one of the fastest growing providers of WFO, ZOOM has maintained a strong commitment to their customers and continues to set the bar with innovative ideas and successful delivery.” Kevin Parrett, Vice President, Contact Center, Presidio Networked Solutions, US (Awarded ZOOM Solution on CDN with 5 stars)