Business Service Center (BSC) Update October 2011
Meet the BSC Leadership Team Donna Asher, Associate Vice Chancellor forJoey Saxon, Business Services Mary Atkins, Executive Executive Director, Assistant Operations Donna Shell, Director of Debbie Reynolds, Director Human Resources of Client Services Connie Ross, Director of Ruth Moors, Director of Payroll General Accounting Susan Sims, Director of Leonard Bates, Director of Payments and Travel Information Services Carolyn Cross, Director of Eddie Reyes, Director of Purchasing HUB Coordination
BSC Vision Efficiently deliver exceptional service and solutions in a rewarding environment.
BSC StrategyInvesting in the growth of our employees while maintaininga motivated workforceenables us tocontinually improve key processes, leverage informationtechnology, and improve collaboration within the UNTSystemwhich drives our ability toleverage our size and improve cost effectivenessensuring that wedeliver exceptional services and solutions to our customers
Who we support• University of North Texas• University of North Texas at Dallas• University of North Texas Health Science Center• University of North Texas System
What functional services we provide (moved from campuses)•Human Resources* •Employment, Benefits, Training, Records, Information Systems•Payroll •Time and Labor•Purchasing•Payments•Travel•HUB Administration*Campus Human Resources retained compensation/classification, employeerelations. Equal Employment Opportunity (EEO) also remained on the campuses.
BSC – Number of Services Breakdown Before BSC After BSC Transition Transition Centralized with Campus Current Centralized Campus Specific RepPayroll 49 38 11 0Human Resources 74 25 21 28Purchasing and 93 57 24 12Payments ServicesTotal 216 120 56 40 BSC services = 176 = 81.5% Campus = 40 = 18.5%
BSC Promises to Our Customers• Provide professional and friendly service• Continually improve and innovate• Provide accurate and knowledgeable information• Equip them with the resources (e.g. training) they need to effectively perform their jobs• Meet or exceed service level agreements• Do what we said we will do• Treat them as a partner
How to Treat as Partner• Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, etc.)• Seek input into process redesign projects• Train on new/changed processes• Provide accurate and timely information• Be accessible• Be a resource• Maintain open communication
Current Resources Available The Solution Source Newsletter
What are we working on?• Process Redesign projects using Lean Six Sigma methodology • Vendor Setup • ePro Requisition Processing • Lump Sum Vacation Payments • Employee On-boarding • Employee Exiting/Off-boarding• Finalizing location details and preparing for move • Woodhill Square on corner of Teasley Lane and Dallas Drive.• Team Building• Job Evaluation and Pay Plan Development project for the BSC
What’s Next?• Major Projects • Implementation of eForms (e.g. electronic HRM forms with workflow, etc.) • Consolidation of 4 applicant tracking systems into 1. • Implementation of Expenses module (e.g. electronic travel processing, etc.) • Implementation of electronic time sheets and leave approvals• Others????
Contact Information Donna Asher, Associate Vice Chancellor for Business Services, Donna.Asher@unt.edu, cell: 817-925-7825 My Assistant: Mary Atkins, Executive Assistant Mary.Atkins@unt.edu, 940-565-2482