TOL 8.0 New Features (revised)

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TOL 8.0 New Features (revised)

  1. 1. New in Telephony Office-Linx8.0<br />
  2. 2. New Voice Features<br /><ul><li>Telephone Meeting and Appointment Management
  3. 3. Alternate ID
  4. 4. Call Control from External Number/Device (Cell or Home Phone)
  5. 5. Call Handoff (Transfer Call between devices)
  6. 6. Customized Envelope Information
  7. 7. Speech Commands
  8. 8. Voice Verification</li></li></ul><li>New Client Features<br />Google Desktop Gadget and Google Talk plug-in<br />Outlook Contact Call Control<br />Salesforce.com Integration<br />UC Client Manager 8.0<br />UC Client Manager Web Edition<br />UC Client Plug-ins<br />UC Mobile Clients (iPhone & Android)<br />
  9. 9. New Application Features<br />Automated Database Maintenance<br />G-Mail, Lotus Domino and MS Exchange Calendar Synchronization<br />Microsoft OCS Support<br />Web based Administrator interface<br />
  10. 10. Voice Feature Details<br />Descriptions and Configuration<br />
  11. 11. Telephone Meeting and Appointment Management<br />Allows users to accept or decline meeting requests created in Outlook or G-mail over the phone or via WebClient. <br />When a user checks their messages, it will show this message as a meeting request. On the phone, a new number of Meeting Requests is played. Ex. “You have 3 new voice messages, 2 new meeting requests”<br />Meetings can be accepted over the phone and UC Location set for the duration such as “In Meeting and Unavailable” <br /><ul><li>In WebClient, a new icon indicates a meeting request and new options to accept
  12. 12. Requires MS Exchange or Google G-mail synchronization configured</li></li></ul><li>Accept Meeting Requests from Phone and WebClient Example<br />Create meeting request in Outlook or Gmail<br />Invitees on TOL receive new Meeting Request<br />Invitee dials into mailbox, accepts meeting<br />Meeting organizer informed of acceptance<br />
  13. 13. Alternate ID<br />Allows single mailbox to support additional number IDs (employee number, etc.)<br />Messages to alternate ID appear in main mailbox<br />Configured by Administrator in Mailbox Properties  Addresses  Alternate ID checkbox for new or existing number<br />
  14. 14. Enhanced Call Control (External)<br />Empowers users to have call control while using an external number from home or mobile device<br />Extend desk phone functionality and capabilities such as placing calls on hold and transfers to internal office extension numbers for mobile users.<br />Enabled in Admin under Feature Group  Transfer Options  Enhanced Call ControlEx. John’s location is set to an external number with call control enabled, when he receives a call via TOL he can press ** on his phone and hear a list of call control functions <br />‘Ding’ sound upon answering to indicate Enhanced Call Control is available, press ** in call to use<br />
  15. 15. Enhanced Call Control (Handoff)<br />Call Handoff allows seamless transfer of a current ongoing phone call at your desk to another device (e.g. cell phone, another station, etc.) without any interruption<br />Enabled in Admin, Feature Group  Transfer Options  Enchanced Call Control<br />Controlled via UC Client Manager ‘Handoff’ button<br />
  16. 16. Customized Envelope Information<br />The Envelope Information TUI setting can determine how much information is heard for the time/date stamp on a messageduring playback.<br />Fields that can be optionally heard include: Message From, Received Time, Recipients, and Special tags (Private, Certified, Urgent).<br />Configured in Admin under Customized TUI in Message Playback and Envelope Information menu items<br />
  17. 17. Speech Commands<br />1<br />2<br />3<br />4<br />5<br />6<br />7<br />8<br />9<br />#<br />0<br />*<br />Speech Commands enables complete hands free navigation of voicemail and mailbox options<br /><ul><li>Menu digits, passwords and any digit feature may be spoken by the user
  18. 18. Ideal for scenarios where hands-free requirements or laws are present
  19. 19. Enabled in Admin under Feature Group  Speech Options  Speech Commands</li></li></ul><li>Voice Verification<br />Allows mailbox log in through speech recognition based on individual voice prints<br />Enrollment process similar to mailbox tutorial process<br />Configurable security levels<br />Managed via Speech Options tabs in Company/Feature Group/Mailbox properties<br />
  20. 20. Client Application Feature Details<br />
  21. 21. Google Desktop Gadget and Google Talk Plug-in<br />Google Desktop gadget provides UC location, Call Control and LanTalk features<br /><ul><li>Google Talk status linked to UC presence and availability </li></li></ul><li>Outlook Contact Call Control <br />Integrated Outlook toolbar for call control, provides UC Call Manager functionality from Outlook<br />Includes the ability to Answer a Call, Answer and Record, Take Message, Hold and Transfer all directly within the Outlook Contact window <br />
  22. 22. Salesforce.com Support and Integration<br />Integrated dialer and contact display within Salesforce CRM interface<br />‘Click to dial’ from Salesforce contacts and customer listings<br />
  23. 23. UC Client Manager 8.0<br />New look and feel while consistent to not alienate users<br />Cross platform support (Windows & Mac OSX)<br />Improved plug-in model for 3rd party application integrations<br />Improved call management and call feature additions<br />
  24. 24.
  25. 25. UC Client Manager Web Edition<br />Provides UC Client functionality from anywhere<br />LanTalk, Call Control, Presence Management, Directory and Workgroup management, Message notification<br />May be integrated into any Web Interface<br />
  26. 26. 8.0 UC Mobile Clients<br />Platform features<br />
  27. 27. Apple iPhone<br />Available to download on the Apple App Store (free)<br />Utilizes iPhone touch capabilities and location services<br />Provides location and presence management, UC dialing, and chat (LanTalk) features<br />
  28. 28. Google Android<br />Available to download on the Google Market (free)<br />Utilizes Android touch capabilities, notification bars and voice services<br />Provides location and presence management, UC dialing, and chat (LanTalk) features<br />
  29. 29. RIM Blackberry<br />Available on the Blackberry App World<br />Provides location and presence management, UC dialing, and chat (LanTalk) features<br />
  30. 30. Application Feature Details<br />Descriptions and Configuration<br />
  31. 31. Automated Database Maintenance<br />Database maintenance solution to long term fragmentation<br />Improves performance for older and large scale databases<br />Reduces manual maintenance time required on the system<br />
  32. 32. Calendar Synchronization<br />Full Calendar synchronization between the UC Server and your G-mail, Lotus Domino or Microsoft Exchange server<br />Provides unified location and presence management<br />
  33. 33. Microsoft OCS Support<br />Provides CTI call control to Office Communicator.<br />Users will be able to map OCS status to Locations on Voice Server <br />Provide IM functionality between Office Communicator and UC Client Manager via Lantalk<br />
  34. 34. Web Administration Interface<br />Web-based administration interface (UC Administrator)<br />Improved look over MMC Admin<br />Accessible anywhere through supported web browsers<br />

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