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D2 6 Workflow Challanges Public Project Case Study

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    D2 6   Workflow Challanges   Public Project Case Study D2 6 Workflow Challanges Public Project Case Study Presentation Transcript

    • Workflow challenges – Public Project Case Study Marek Marciniak PB Polsoft WfMC Forum Poland 2007
    • Case Study - Description Project  e-Torun - Implementation of eGovernment system Stakeholders  The City Office of Torun About 450 office clerks  36 departments  5 enquiry points  About 500 incoming documents per day  Over 200 issue types (cases)  Over 200 000 citizens 2
    • Project scope Delivery and deployment of DMS and workflow  Analysis  System adjustment  Implementation of 20 processes  Trainings  Data migration  Building portal  Data migration  Integration  Design of electronic forms  3
    • Project challenges Complex organization structure  Different rules and paths of acceptance One case – one process  Many identified processes unstable in small parts Many operation sequences  performed in domain systems by one user 4
    • C1: Complex organization structure Problems with identification  Several vacancies  Different structure depth  Many overlapping organization units  People working at more than one office  position 5
    • C1: Task addressing Addressing by person  Process shape sensitive for structure changes  Addressing by position  Not sufficient for real processes  Solution  Advanced relative addressing  6
    • Advanced relative addressing New addressing dedicated automatic step  Easy to use and understand by end user  Powerful and flexible task addressing   To direct superior  To higher level superior  To subordinate  To co-workers  Input and output into workflow variables 7
    • Advanced relative addressing 8
    • Advanced relative addressing 9
    • C2: Overlapping processes One case – one process   Construction permissions  Public procurements  Etc. Processes dependant on external events  Submitted document can change process flow Difficulty to model all exceptions  Similarities between process parts  10
    • Microprocesses One case = one main process and several  microprocesses Resistance for changes, external influence  Process starting – user decision  Flexibility  Reduction of processes  Simplification of processes  11
    • C3: Repetitive operation sequences Repetitive operation sequences  Performed by the same person Deep level of integration  One operation in domain system one task in workflow Difficult modelling  Many redundant steps Difficult execution  Time consuming process execution – lots of operation to perform by end user 12
    • Step aggregation Several domain operation combined in one  workflow step Example: Document verification  Document presentation Document edition Decision (OK., Not OK.) Document delivery Benefits  1 step instead of 4 on modelling level 1 step instead of 2 on user level 13
    • Step aggregation 14
    • Solutions summary Relative addressing  New advanced suitable addressing Microprocesses  Starting several processes for one issue Reduced number of processes Steps aggregation  Simplification of steps Ergonomics improvement 15
    • Q&A 16
    • Thank you! Marek Marciniak PB Polsoft sp. z o.o. Poznań, Poland www: http://www.pbpolsoft.com.pl email: marek.marciniak@pbpolsoft.com.pl phone: +48 508 021 632 17