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D2 2 Ibm The Bigger Picture Extending Bpm To Business Content And Compliance

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D2 2 Ibm The Bigger Picture Extending Bpm To Business Content And Compliance Presentation Transcript

  • 1. Extending BPM to Content and Compliance with IBM FileNet WfMC Forum Poland 2007 BPM In Practice October 8-9th, Poznań, Poland Reinhold Engelbrecht r_engelbrecht@at.ibm.com IBM Enterprise Content Management Technical Sales Leader Northeast Europe October 2007 © 2007 IBM Corporation
  • 2. Information Management Software | Enterprise Content Management Agenda  Overview IBM and Business Process Management  BPM, Content, Compliance  How IBM FileNet integrates Process, Content and Compliance  Customer case study 12 11 1 10 2 3 9  Summary 4 8 5 7 6 2 © 2007 IBM Corporation
  • 3. Information Management Software | Enterprise Content Management IBM and Business Process Management IBM BPM enabled by SOA WebSphere BPM FileNet BPM Documents People Systems IBM is now the clear market leader in BPM with the most comprehensive set of capabilities 3 © 2007 IBM Corporation
  • 4. Information Management Software | Enterprise Content Management Five Entry Points into BPM Business Process Management Content Modeling & Business Rules and Process Centric Simulation Activity Pre-built Choreography Processing Monitoring Frameworks Manage processes Design and Track performance, Manage process Choreograph where content is simulate processes and rules and accelerate processes used as input for a business operational activity design and across decision or processes using key implementation time applications and produced as the performance systems output indicators 4 © 2007 IBM Corporation
  • 5. Information Management Software | Enterprise Content Management How are BPM and ECM related? In terms of technology, what relationship do you see between ECM and BPM? Source: AIIM 2007 State of ECM Industry Survey 5 © 2007 IBM Corporation
  • 6. Information Management Software | Enterprise Content Management Content forms the basis for document-centric processes are vital for day-to-day operations Document-intensive… …processes require users to Content-centric… Decision-intensive… review documents for approvals, data-entry, and decision-making Examples:  Bank loan processing  Insurance claims processing  Government case management  Invoice processing 6 © 2007 IBM Corporation
  • 7. Information Management Software | Enterprise Content Management Customers are looking for a solution that recognizes the synergy between process and content Content-aware Process  A change in content launches a process – Active Content  Process changes content as it executes  Content defines the context in which decision are made in processes  Processes, rules, forms are content subject to versioning, search, etc. Process-aware Content 7 © 2007 IBM Corporation
  • 8. Information Management Software | Enterprise Content Management Customers are looking for a solution that recognizes the synergy between process and compliance Compliance ready Process  Process execution is tracked for audits  Process logs are properly retained (time, event based)  Related content is retained for the required period of time  Related content is stored on compliant hardware (WORM)  Deletion holds can be applied to Compliant both process logs and related Content content Management 8 © 2007 IBM Corporation
  • 9. Information Management Software | Enterprise Content Management IBM ECM – Process, Content, Compliance 9 © 2007 IBM Corporation
  • 10. Information Management Software | Enterprise Content Management Content Centric Processing - Active Content Create Promote Lifecycle Policies Approve Change Review & Release Demote Check-in Update  Content now becomes Email Notification Lifecycle an “active” participant Actions in a business process – Case Event / vs. a passive element Change Notification Check-out – Transaction events Lifecycle Enterprise Update trigger the use, Applications Events Delete creation and management of Render & Deploy content and associated processes 10 © 2007 IBM Corporation
  • 11. Information Management Software | Enterprise Content Management Content-Centric Processing - eForms Design, manage, and process “intelligent” electronic forms Highlights:  Intuitive features for design and use  Connects to existing data sources to improve productivity and data entry  Minimizes errors through validations  Helps ensure proper security and compliance precautions 11 © 2007 IBM Corporation
  • 12. Information Management Software | Enterprise Content Management Content-Centric Processing - Business Process Framework A process application development framework for IBM FileNet BPM Highlights:  Reduces BPM application development cost and time-to- market by accelerating development and deployment of business-specific solutions  Enables easy tailoring and maintenance of custom BPM applications and user interfaces based on your organization’s unique requirements  Role-based processing  Case management support 12 © 2007 IBM Corporation
  • 13. Information Management Software | Enterprise Content Management Modeling - IBM FileNet Connector for MS Visio Import existing Visio diagrams Highlights:  Decreases BPM implementation time  Leverages existing investment in Visio  Support for standards expands interoperability options with other modeling applications  Facilitates communication of complex business processes between business and technical users  Bridges the gap between business process design and process implementation 13 © 2007 IBM Corporation
  • 14. Information Management Software | Enterprise Content Management Modeling - WebSphere Modeler with FileNet BPM 1 XPDL WebSphere Modeler P8 Process Designer 2 Use Cases Transfer Customer wants a single tool that can be Processes used to model both WebSphere and FileNet BPM processes FileNet customers want to use WebSphere Modeler to model FileNet BPM processes 14 © 2007 IBM Corporation
  • 15. Information Management Software | Enterprise Content Management IBM FileNet BPM & WebSphere Services Registry and Repository Query WebSphere Services FileNet Process Register and Designer Repository Update (WSDL) Use Cases Processes created in P8 BPM can be exposed as services and published within WSRR to be used by WebSphere products P8 BPM can browse WSRR for WPS process as well as other services FileNet BPM Configuration Console 15 © 2007 IBM Corporation
  • 16. Information Management Software | Enterprise Content Management Process Simulation and Analysis Provides process simulation on defined business scenarios to do what-if analysis Highlights:  Enables organizations to Simulator visually observe the behavior of Designer their processes under simulated business scenarios resembling their actual business  Identifies bottlenecks while predicting costs  Tests throughput, service response and cycle times  Reduces the risk and cost of deploying mission-critical processes by designing the Simulation optimal processes before Animator putting them into production 16 © 2007 IBM Corporation
  • 17. Information Management Software | Enterprise Content Management Process Simulation and Analysis – cont’d Analyze business performance, productivity, efficiency and cycle time Highlights:  Provides historical performance visibility  Provides dynamic reporting options to view and analyze data from a variety of perspectives  Empowers business analysts and managers to accurately track the performance of enterprise processes, gain insight into process execution and identify improvements 17 © 2007 IBM Corporation
  • 18. Information Management Software | Enterprise Content Management Business Activity Monitoring: FileNet BAM Provides visibility into the effectiveness of business processes and performance Highlights:  Increases organizational responsiveness through real- time operational visibility and performance management  Provides real-time threshold monitoring and alerts, allowing greater agility in responding to business changes  User-configurable dashboards, to help business managers identify issues and respond quickly and effectively to them 18 © 2007 IBM Corporation
  • 19. Information Management Software | Enterprise Content Management Business Activity Monitoring - WebSphere Monitor with FileNet BPM CEI 2 CBE events 1 FileNet BPM Events Monitor Dashboard 4 Retrieve Monitor Data Monitor Server 3 Monitoring model executes 19 © 2007 IBM Corporation
  • 20. Information Management Software | Enterprise Content Management Streamlining bank productivity  2,000 users across more than 30 business units in 15 countries  Application process cut from 2 weeks to 2 days  Enables quick work shifting to offshore locations  Escalations easier due to assigned priorities  Initial cost savings of $5 M  1-1.5 gigabytes of data are uploaded into FileNet each day, 2.5 TB of data archived in the region Winner of 2005 Global Excellence in BPM & Workflow Award 20 © 2007 IBM Corporation
  • 21. Information Management Software | Enterprise Content Management IBM is cited as a leader in business process management for document processes “IBM IS THE HANDS-DOWN, ALL-AROUND LEADER FOR DOCUMENT-INTENSIVE BPM” - Forrester Forrester Wave™: Business Process Management For Document Processes, Q3 2007 The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 21 © 2007 IBM Corporation
  • 22. Information Management Software | Enterprise Content Management IBM delivers the best value in managing your document-centric processes  Deep understanding of your need and strong vision  Broadest product line to enable enterprise ECM  Clear leadership in content-centric BPM  ECM partner application portfolio second to none  Commitment to open environments  IBM global support and services 22 © 2007 IBM Corporation
  • 23. Information Management Software | Enterprise Content Management 23 © 2007 IBM Corporation