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Agile2013 Talk: Tools from Psychology for coaches, trainers and team members
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Agile2013 Talk: Tools from Psychology for coaches, trainers and team members

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Agile2013 Talk: Tools from Psychology for coaches, trainers and team members by Bruno Sbille.

Agile2013 Talk: Tools from Psychology for coaches, trainers and team members by Bruno Sbille.

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  • 1. Bruno Sbille Tools from Psychology for coaches, trainers and team members
  • 2. Who is @BrunoSbille? (hint: that’s me :) Bruno.sbille@gmail.com brunosbille.com
  • 3. Psychology... A nice movie about Psychology. “Yes But”
  • 4. Today we will discuss 2 tools, 2 models from psychology 1. The V.A.K Model. Neil Fleming (NLP: Neuro-linguistic programming) 2. The Drama Triangle Stephen Karpman (TA: Transactional Analysis)
  • 5. NLP: Neuro Linguistic Programming Bandler & Grinder
  • 6. NLP approach •Observe talented people •Identify common structures •Model (create a model) •Get other people to do it
  • 7. Approach Where’s the problem? < Why it works ?
  • 8. Applications
  • 9. Myths
  • 10. V.A.K Neil Fleming
  • 11. I need you to find a buddy... Please stand-up, create teams of 2 Once your team is created, please sit.
  • 12. Five senses
  • 13. VAK (aka VAKOG) •V: Visual •A: Auditory •K: Kinesthetic •O: Olfactory •G: Gustatory
  • 14. VAK or VAKOG ? •V: Visual •A: Auditory •K: Kinesthetic (including Olfactory and Gustatory) Each of us has a preferred channel
  • 15. The “Auditory”
  • 16. Auditory •Auditory learners best learn through listening (lectures, discussions, tapes, etc. •“What did you say?” •Credibility •Usually channel the most used •Can speak a lot to express one idea
  • 17. The “Kinesthetic”
  • 18. Kinesthetic •Tactile/kinesthetic learners prefer to learn via experience—moving, touching, and doing •Importance of sensations, feelings •sensible to the working atmosphere •“You feel me?”
  • 19. The “Visual”
  • 20. Visual •visual learners have a preference for seeing (think in pictures; visual aids such as overhead slides, diagrams, handouts, etc.) •promotes understanding •Useful to get attention •“Do you see what I mean?”
  • 21. What can you do with these concepts ?
  • 22. Who am I ? Hint: Check the begin of the presentation
  • 23. Your team, your class
  • 24. Communication Message Results Filters
  • 25. Daily Scrum
  • 26. Boards and Visual Management
  • 27. User Stories
  • 28. How to give recognition, thanks people
  • 29. If you are a trainer
  • 30. Want to know more http://www.businessballs.com/ vaklearningstylestest.htm http://www.idea-sandbox.com/ blog/2012/03/disney- brainstorming-method-dreamer- realist-and-spoiler/
  • 31. The Drama triangle Karpman
  • 32. Victim
  • 33. Rescuer
  • 34. Victim Rescuer
  • 35. Persecutor
  • 36. Victim Rescuer Persecutor
  • 37. The Drama Triangle Victim Rescuer Persecutor
  • 38. Benefits...and needs
  • 39. The Victim Needs I need a persecutor Benefits I attracts sympathy, I get attention People have pity on me
  • 40. The Rescuer Needs I need someone (complaining) Benefits I get recognition I don’t have to focus on my own problems
  • 41. The Persecutor Needs I need a victim I need a pretext, an excuse Benefits I get rid of my frustration I feel almighty, powerful
  • 42. Unfortunately, this comes with some perverse effects...
  • 43. Victim Imagine a project where the “victim” role is played. The person playing the “victim” role will absorb a significant part of the team’s energy
  • 44. Rescuer Imagine a project where the “rescuer” role is played. The rescuer will make the team dependent and passive
  • 45. Persecutor Imagine a project where the “rescuer” role is played. It creates fear, stress, lack of initiatives. Risk of blame culture
  • 46. To summarize...
  • 47. The Victim •This is a pure human being, innocent, helpless •Passive, plaintive •Full of good will, but pursued by disasters. He/She annoyed others! •Blame “someone” for his/her problems •Benefits: attracts sympathy, pity
  • 48. The Rescuer •Kind, generous, selfless, strong, brave •Trying to help without being asked •He flees his own problems by focusing on others problems •Profit: I fill my need for recognition •Makes the other passive, dependent
  • 49. The Persecutor •Wicked, cruel, heartless can be violent •Uses intimidation, manipulation •Blocking the aisle of the supermarket with his caddy •Needs a pretext and a victim •Benefits: it evacuates his frustration (on someone) and feels omnipotent
  • 50. How to avoid, escape the triangle ?
  • 51. The Drama Triangle Victim Rescuer Persecutor YOU ARE HERE Avoid a relation Victim - Persecutor
  • 52. Facing a persecutor •Feel your trigger •Stay firm and focus (let him/her live his anger) •Don’t go against him/her •Acknowledge you points you agree with •Counter Manipulation •You can leave the room
  • 53. The Drama Triangle Victim Rescuer Persecutor YOU ARE HERE Avoid a relation Rescuer - Victim
  • 54. How not to play with a victim If you can answer “Yes” to all these questions: you are not playing. 1: Did he/she expressed a request? 2: Am I available? 3: Am I qualified? 4: Is there an exchange?
  • 55. How not to play with a rescuer •Decline the request for assistance. Thank Him/her and change the subject •You decide of the scope and timing of his assistance •Give him/her recognition for what he/she is and not for what he/she does
  • 56. And don’t forget... this is all about playing games... you choose to play...or not ;-)