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Which BPMS Is Right For You?
 

Which BPMS Is Right For You?

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How to use free BPMS Reports and BPMS Watch Ratings Report to identify offerings that fit your requirements.

How to use free BPMS Reports and BPMS Watch Ratings Report to identify offerings that fit your requirements.

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  • Hello everyone, I’m Bruce Silver, independent BPM analyst and principal of BPMS Watch. Over the past few years I have published a series of reports that describe and evaluate BPM Suites, and that’s what I am here to talk to you about today.

Which BPMS Is Right For You? Which BPMS Is Right For You? Presentation Transcript

  • Which BPMS Is Right For You? Bruce Silver Principal, BPMS Watch [email_address] BPMS Watch: www.brsilver.com/wordpress
  • Topics
    • The selection problem
    • The BPMS Report series
    • The Ratings report and tool
  • What is a BPMS?
    • An integrated platform to…
      • Model, automate, monitor, optimize processes
    • ~30+ available today, all “sound the same”
    Modeling Design Process Engine User User User ERP Legacy External Services Rules Rule Framework Integration Framework Human Task Framework SOA Middleware Performance Data BAM Business IT
  • Selecting a BPMS
    • Self-assessment
      • What type of process?
        • Point solution or platform for diverse processes?
      • Who will build and maintain the solution?
      • Business/IT interaction style
        • Requirements handoff or iterative/collaborative
    • Short list
      • Match BPMS capabilities to your key requirements
      • Leverage available research… like BPMS Report series
    • Final selection
      • Proof of concept
      • Due diligence
      • Cost
      • Vendor factors
  • The BPMS Report Series
    • FREE on BPMInstitute site
      • www.bpminstitute.org/bpmsreport.html
    • Reports on 11 leading products
      • Latest round (July 2007 - March 2008)
        • Appian, BEA, Cordys, EMC, FlowCentric, Global360, Lombardi, Oracle, SoftwareAG, TIBCO
      • … will be adding more Q3 2008
      • Each report 30-40 pages, lots of diagrams and screenshots
    • Common outline for all products
      • Overview, architecture and environment, modeling and design, human workflow, integration, business rules, events and exceptions, BAM/performance management, solutions and services
    • Research based on documentation, briefings/demos, dialog with the vendor
    • Objective reporting, without commentary
  • The Ratings Report
    • Evaluate each BPMS in 3 process types
      • 11 Capabilities, roughly map to sections of the report
      • Each capability score based on 5-8 feature scores
        • Capability score independent of process type
      • Overall rating based on weighted capability scores
        • Capability weightings dependent on process type
    • Ratings Report - available free on BPMInstitute.org
      • http://www.bpminstitute.org/research/research/article/bpms-watch-ratings-q2-2008.html
      • Based on first round of reports (7/07 - 3/08)
    • Also, user-selected weightings available on BPMS Watch site
      • Interactive tool, not a downloadable report
      • http://www.brsilver.com/wordpress
  • Human-Centric vs Integration-Centric Processes
    • Human-centric focused on optimizing “work”
      • Assigning and performing human tasks
      • Measuring human work performance
      • Emphasis on business-empowered implementation
      • Ratings Report distinguishes production workflow from “case management”
    • Integration-centric focused on optimizing “business integration”
      • BPM layered on SOA
      • Handling events and exceptions
    • BPMS vendors do not self-identify as human-centric or integration-centric
      • … but offerings better in one than the other
  • Process Type: Production Workflow
    • Structured process, high volume, shared work queues
    • Goals: optimize cycle time, labor cost, productivity, customer satisfaction
    • Differentiators
      • Dynamic rule-based task assignment
      • Business-empowered implementation
      • Emphasis on worklist, task UI, and performance visibility
      • Scalable to high instance volumes
  • Process Type: Case Management
    • Unstructured process, low volume/high value, shared access to common case folder
    • Goals: optimize quality, compliance
    • Differentiators
      • Shared case folder with data, documents, tasks
        • Ad hoc add tasks/processes at runtime
      • Case status progresses by milestones, not structured diagram
      • Team collaboration support
      • Documents and folders
  • Process Type: Integration-Centric
    • Structured process, high-volume, “run the business”, integrating backend systems and apps
    • Goals: business integration, agility, meet SLAs
    • Differentiators
      • Asynchronous integration infrastructure
      • Explicit SOA support (ESB, registry, repository)
      • Data transformation
      • Event and exception handling
  • Capability Weightings by Process Type
  • Ratings: Human-Centric vs Integration-Centric
    • HC rating averages Production Workflow and Case Management
  • Ratings: Production Workflow vs Case Management
  • Ratings Details
    • Interactive database tool on BPMS Watch site
      • www.brsilver.com/wordpress
    • Aggregated scores by process type
    • Feature score details
    • Define your own feature weightings
    • Define your own capability weightings
  • Ratings Details
    • Interactive tool on BPMS Watch site
      • www.brsilver.com/wordpress
    • Aggregated scores by process type
    • Feature score details
    • Define your own feature weightings
    • Define your own capability weightings
  • Ratings Details
    • Interactive tool on BPMS Watch site
      • www.brsilver.com/wordpress
    • Aggregated scores by process type
    • Feature score details
    • Define your own feature weightings
    • Define your own capability weightings
  • Using the Ratings and Reports
    • BPMS Report series intended to give a “feel” for the product
      • Capabilities emphasized or de-emphasized
      • What is out of the box vs custom
      • Skills required to build and maintain
      • General look and feel
    • Caveats on the ratings
      • Ratings are based on the BPMS Reports
      • Score reflects my preferences
        • E.g. Unified model/design leveraging BPMN
      • Your capability and feature weightings may be different
  • In Summary
    • To pick the right BPMS for your organization
      • Understand your own BPMS needs
        • Process type
        • Skills to build and maintain
        • Business-IT interaction style
      • Use the BPMS Reports, Ratings Report and tool to help create the short list
        • Identify leaders from the Ratings
        • Get a feel for the products from the BPMS Report series
        • Fine tune your requirements with the interactive tool
      • Engage directly with shortlist vendors to do final selection
    • Consulting help is available
      • Contact bruce@brsilver.com (831) 685-8803