Model Telemedicine Program Shows
Improved Care and Cost Savings for
Congestive Heart Failure Patients
Steve Brown
President and CEO
Health Hero Network Inc.
Telemedicine in Care Delivery Conference
Thursday, June 13, 2002
Pisa, Italy

Health Hero Network
• Pioneer of health information and communications
technology since 1988 with 55 patents issued.
• Developer of remote monitoring technology and web
services to collect, analyze and report data.
• Proven reliability and results with Veterans Health
Administration, Hospitals, and Medical Groups.
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Selected Customers
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Recent Recognition
Health Hero Awards Health Hero Customer Awards
Health Hero Network, Inc. awarded The Home & Community Care
the Best Enabling Tool for Disease Pfizer Health Solutions (HCCSL) Service Line of VISN 8
Management, 2001 received the Pfizer Health Solutions
e-Health Leadership Award at the
DMAA Leadership Forum
Health Hero Network, Inc. awarded the
Best TeleHealth Vendor, 2001 The HCCSL of VISN 8 received the
2001 Best Telehealth Provider
Award at the Association of Telehealth
Service Providers (ATSP) and the
Healthcare Information Management
The Health Hero® Health Buddy® Systems Society (HIMSS) conference
highlighted as one of the Best for their program utilizing the Health
Products of 2000 Hero® platform
The Health Hero® Health Buddy® won
the Medical Design Excellence Award,
2000, for collecting and transmitting
patient data
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Technology Platform
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Value Propositions
Deliver high quality care at lower cost
 Eliminate or reduce ER & hospital utilizations by detecting patient problems before
they become acute
Improve patient education and compliance
 Improve self care and patient compliance with physician prescribed regimens by
educating, motivating, and monitoring patients daily
Increase organizational efficiency
 Standardize processes, monitor quality, and increase staff’s ability to manage more
patients with existing resources
Improve understanding of disease
 Research daily symptoms, behavior, drug response, disease progression, and
environment
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Health Buddy®
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iCare Desktop™
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Home Page
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Work List
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Detailed Results
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Trends
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Notes
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Documentation
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BuddyLink™
Blood Blood Peak Coagulation Digital
Glucose Pressure Flow Meters* Weight
Monitors Monitors* Meters* Scale
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Platform Extensions
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Programs Currently Available
• Congestive Heart Failure • Co-Morbid Diabetes and
• Coronary Artery Disease Hypertension
• Co-Morbid Congestive Heart • Co-Morbid CAD and Angina
Failure and Diabetes • Anti-Coagulation Therapy
• Co-Morbid Hypertension and • Pediatric Asthma
Chronic Obstructive • Adult Asthma
Pulmonary Disease
• Depression
• Hypertension
• Bi-polar Disorder
• COPD
• Senior Wellness
• Type I Diabetes
• Cystic Fibrosis
• Type II Diabetes
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Mercy Case Study
• Case study results as reported by customer, not a
randomized control trial
• Hospital-based “Mercy Telemedicine Disease Management
Program in Laredo Texas, funded by State of Texas
• 57 patients enrolled in 2000 for 1 year: 36 Female, mean
age 68; 21 Male, mean age 61
• Matched comparison group pulled from 1999 data before
disease management program started
• Current enrollment: 440 patients, CHF and Diabetes
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Mercy Results
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Mercy Results
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Mercy Results
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Mercy Results
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Mercy Results
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Veterans Affairs Results
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CHW Results
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Productivity Analysis
Measure Traditional Health Hero
Patients Managed Per CM 133 133
Average # Calls/Day 27 (based on 1/wk/pt) 10
Average Length of Out 20 min 2 min 41 sec
Bound Call
Total Time / Day for CM 9 hours 53 min
Estimated Nurse:Pt Ratio 1:100 1:500
Frequency of Monitoring WEEKLY DAILY
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Conclusions
• Telemedicine can help clinicians improve patient
education, improve patient compliance, and reduce
hospital admissions by identifying problems early.
• Telemedicine can improve productivity in monitoring
high risk patients by enabling clinicians to focus on
targeted intervention rather than blind assessment.
• Telemedicine can enable disease management
programs to be scaled and extended to multiple
diseases while assuring quality processes.
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