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Why would we not develop a FUNCTIONAL reference architecture based on citizen's life cycle events..Some slides from the report "Myriam Corral: Set the user in the centre for services", downloadable …

Why would we not develop a FUNCTIONAL reference architecture based on citizen's life cycle events..Some slides from the report "Myriam Corral: Set the user in the centre for services", downloadable from www.openinnovation-platform.eu

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Transcript

  • 1. User-centric open webservice platforms A possible reference model
  • 2. Business Model Transformation User Driven Innovation Internet of services WIKIS Blogs Tagging Instant Messaging Google Mapping services Google searches Mashups Rss YouTube Facebook Linkedin Skype Flickr Amazon eBay
  • 3. User-Centric User-Driven Open Innovation Internet of Things Web 2.0 Internet of Services Open Innovation Business Model Transformation User Driven Innovation Internet of services WIKIS Blogs Tagging Instant Messaging Google Mapping services Google searches Mashups Rss YouTube Facebook Linkedin Skype Flickr Amazon eBay
  • 4. Platform as a Service (PaaS) Software as a Service (SaaS) Infrastructure as a Service (IaaS) Fulfillment Web Service Relational Database Service Elastic Load Balancing Import/Export Simple Notification Service Simple Queue Service Virtual Private Cloud CloudFront Elastic Compute Cloud SimpleDB Elastic Block Store CloudWatch Flexible Payments Service Simple Storage Service Auto Scaling Elastic Map Reduce DevPay Alexa Top sites Alexa web TRaffic
  • 5. Life events 1. BIRTH 14. DEATH 2. EDUCATION 4. BUYING A CAR 8. GETTING DIVORCE 6. GETTING MARRIED 7. STARTING A BUSINESS 12. TRAVELLING ABROAD 10. MOVING 11. LOST MY WALLET 13. RETIREMENT 3. FINDING A JOB 5. BUYING A HOME 9. GOING TO THE HOSPITAL
  • 6. Going to the hospital Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals Moving Announcement of moving (change of address) Education Enrolment in higher education/university Having a baby, getting married, getting divorce, Certificates (birth and marriage): request and delivery Education Public libraries (availability of catalogues, search tools) Lost my wallet Declaration to the police (e.g. in case of theft) Buying a house Application for building permission Buying a car Car registration (new, used, imported cars) Travelling abroad , Buying a car Personal documents: passport and driver’s license Having a baby, finding a job Social security benefits Finding a job Job search services by labour offices Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement Income taxes: declaration, notification of assessment Life events Basic Citizen Public Services
  • 7. Life events 1. HAVING A BABY 14. DEATH 2. EDUCATION 4. BUYING A CAR 8. GETTING DIVORCE 6. GETTING MARRIED 7. STARTING A BUSINESS 12. TRAVELLING ABROAD 10. MOVING 11. LOST MY WALLET 13. RETIREMENT 3. FINDING A JOB 5. BUYING A HOME 9. GOING TO THE HOSPITAL Going to the hospital Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals Moving Announcement of moving (change of address) Education Enrolment in higher education/university Having a baby, getting married, getting divorce, Certificates (birth and marriage): request and delivery Education Public libraries (availability of catalogues, search tools) Lost my wallet Declaration to the police (e.g. in case of theft) Buying a house Application for building permission Buying a car Car registration (new, used, imported cars) Travelling abroad , Buying a car Personal documents: passport and driver’s license Having a baby, finding a job Social security benefits Finding a job Job search services by labour offices Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement Income taxes: declaration, notification of assessment Life events Basic Citizen Public Services
  • 8.  
  • 9. age Data size Real world Virtual world Pieces of Data Context Information/ Digital shadow/ eID eID
  • 10. HOSPITAL OBTAIN HOSPITAL BITRH CERTIFICATE REGISTER BABY IN THE REGISTER OFFICE REGISTER OFFICE REGISTER BABY IN THE SOCIAL SECURITY SYSTEM SOCIAL SECURITY APPLY FOR BENEFITS TAX AGENCY
  • 11. Social security number birth certificate HOSPITAL OBTAIN HOSPITAL BITRH CERTIFICATE REGISTER BABY IN THE REGISTER OFFICE REGISTER OFFICE REGISTER BABY IN THE SOCIAL SECURITY SYSTEM SOCIAL SECURITY APPLY FOR BENEFITS TAX AGENCY Benefits Hospital record
  • 12. HOSPITAL OBTAIN HOSPITAL BITRH CERTIFICATE REGISTER BABY IN THE REGISTER OFFICE REGISTER OFFICE REGISTER BABY IN THE SOCIAL SECURITY SYSTEM SOCIAL SECURITY APPLY FOR BENEFITS TAX AGENCY <<uses>> <<uses>> <<uses>>
  • 13. HOSPITAL REGISTER OFFICE SOCIAL SECURITY TAX AGENCY Benefits PERSONAL DATA Social security number birth certificate Hospital record Electronic Identity Electronic Identity Management Authentication Authorization
  • 14. User process Services Services Components having a baby OBTAIN HOSPITAL BITRH CERTIFICATE REGISTER BABY IN THE REGISTER OFFICE REGISTER BABY IN THE SOCIAL SECURITY SYSTEM APPLY FOR BENEFITS Electronic identity Personal data Privacy Manager Trust
  • 15. User process Services Services Components having a baby OBTAIN HOSPITAL BITRH CERTIFICATE REGISTER BABY IN THE REGISTER OFFICE REGISTER BABY IN THE SOCIAL SECURITY SYSTEM APPLY FOR BENEFITS Electronic identity Personal data Privacy Manager Trust Online Help Personalization
  • 16. HOSPITAL REGISTER OFFICE SOCIAL SECURITY TAX AGENCY Benefits Personal Data Social security number birth certificate Hospital record Electronic Identity Electronic Identity Management Authentication Authorization
  • 17. Electronic Identity Electronic Identity Management Authentication Personal Data Electronic Identity ? Tax agency Authorization casino Electronic Identity Casino ?
  • 18. User process Services Services Components Going to school look for a school Apply for a school place Look for opinions Ask for financial help Pay Electronic Identity Personal data Context Information Privacy Manager Social Collaboration Tools Payment system Electronic Invoicing Electronic Signatures Digital Trust Online Help Personalization Searches Tagging Spatial Information
  • 19.  
  • 20. Educational data Medical data Financial data Personal data Basic Personal data … Context Information
  • 21. Patient Shares hi/her medical data Makes a diagnostic Doctor Asks for a specialist opinion Fills patient’s medical record Calls for medical attention Receives telemonitoring services Medical professional Makes research on medical data Insurance Company Reimburses money
  • 22. User process Services Services Components Patient Goes to hospital Shares his/her medical data calls for medical attention Receives telemonitoring services Makes a diagnostic Asks for a specialist opinion Doctor treats patient Fills patient’s medical record Medical professional researches Insurance reimburses money Multichannel Alerts and scheduling Multilingualism Mobility Electronic Identity Personal data Context Information Privacy Manager Social Collaboration Tools Payment system Electronic Invoicing Electronic Signatures Digital Trust Online Help Personalization Searches Tagging Spatial Information Notifications
  • 23. Electronic Identity Electronic Identity Management Authentication User Interests Time Social Environment Localization Context Information Personal Data Basic Personal data Educational data Medical data Financial data Authorization Privacy Management
  • 24. Electronic Identity Electronic Identity Management Authentication User Interests Time Social Environment Localization Context Information Personal Data Basic Personal data Educational data Medical data Financial data Authorization Privacy Management MEDICAL DATA
    • Name, birth date, residence and emergency contact
    • Sex, Blood type
    • Date of last physical examination
    • Dates and results of tests and screenings
    • Major illnesses and surgeries, with dates
    • medication, dosages and duration of prescription
    • Any allergies * Any chronic diseases
    • Any history of illnesses in the family
           
  • 25. Payment Privacy Management Web 2.0 Tools Electronic Identity Electronic Identity Management Authentication Authorization User Interests Time Social Environment Localization Context Information Personal Data Basic Personal data Educational data Medical data Financial data MEDICAL DATA
    • Name, birth date, residence and emergency contact
    • Sex, Blood type
    • Date of last physical examination
    • Dates and results of tests and screenings
    • Major illnesses and surgeries, with dates
    • medication, dosages and duration of prescription
    • Any allergies * Any chronic diseases
    • Any history of illnesses in the family
           
  • 26. smes Public services European Policies Electronic Signatures Electronic Invoicing System companies Send electronic invoice Receive electronic invoice e-invoices Send/ Receive e-invoices Storage e-invoices Searches e-invoices Check validity
  • 27. Data Add encrypted hash and public certificate 011101000101 Encrypt with private key Data Hash function Private Key Public Key Public Key Electronic Signed Data 011101000101 011101000101
  • 28. Something you know, e.g. a password, Something you are, e.g. biometric evidence Something you have, e.g. a token, smart card Cryptographic, e.g. pair of public and private keys, certificates Unsecure and cheap Secure but very expensive Secure but expensive Secure and not very expensive Basic methods of performing authentication Combination of the above ( Two-Factor Authentication ) something you know and something you have e.g. certificate on a smart card
  • 29. Private Services E Government services USERID AND PASSWORD Bank services CERTIFICATES SECURE DEVICES ONE TIME PASSWORD BIOMETRICS DEVICES SECURITY TOKEN SERVICE token AUTHENTICATION AS A SERVICE
  • 30. Search information File applications Gather documents Packaging Banks, credit cards companies, service providers Purchase international Insurances Notify Plug and unplug services Travel to new destination Search regulations and laws Way of living information <<extends>> <<extends>> Obtain medical Records copy Hire Removal firm <<uses>> Look for a place to stay <<extends>> School, employers, family and fiends <<extends>> Redirect mail <<uses>>
  • 31. Address Changer Family Friends Employer School Doctor Dentist Bank Electoral Register Building Society Credit Card Companies Store Card Companies Insurance Companies Post Office Gas Company Water Company Electricity Company Telecom Company Mobile Phone Company Satellite/Cable Company Insurance Office Council Tax Office Driver Vehicle Licencing Agency Vehicle Registration Certificate Motoring Organisations Opticians Publications Subscriptions (Magazines, Charities etc) Social security Sports & Social Clubs Professional Organisations
  • 32. Tax status Birthday Income Name Address Phone Number Medical Records Localization Likes and Dislikes Interests School grades Identity Context information Identity’s View Identity’s View Identity’s View Hospital School Tax administration Time anonymous Book store
  • 33. Electronic Identity Electronic Identity Management Authentication … Time Localization Context Information Personal Data Basic Personal data Educational data Medical data … Privacy Management Document Store Birth certificate Marriage certificate Resident certificate … Information Exchange Authorization
    • Data
    • Documents
  • 34. Services Components Multichannel Alerts and scheduling Multilingualism Mobility Electronic Identity Personal data Context Information Privacy Manager Social Collaboration Tools Payment system Electronic Invoicing Electronic Signatures Digital Trust Online Help Personalization Searches Tagging Spatial Information Notifications Document Store Information Exchange Address Manager
  • 35. Action space for Living Labs along the technology adaption cycle Action Space for Living Labs User Involvement Enthusiasts Early Adopters (Visionaries) Mainstream Users Public & Private research funding Seed Money Venture Capital Industry Banks Pre-Commercial Gap* Chasm** * MacDonald and Associates, 2004 ** Geoffrey A Moore: Crossing the Chasm, 1999 Fundamental Research Applied Research Demonstration Piloting Service & Product Development Market Living Labs: User-driven open innovation involving all relevant players of the value network Business-Citizens-Government Partnerships Early Majority (Pragmatics)
  • 36. entity uses Entity Service Service -Service Entity- Service Entity Entity offers request response service service
  • 37. Entity Service Service -Service Entity- Service Privacy Manager Social Tools Mobility Alerts and scheduling Notification Geolocation Address Manager Searches Document Store Service and Information Exchange Service On line help Electronic signatures E-accessibility Electronic invoice Notification Multilingualism Electronic payment Context information Digital Trust Multichannel Personalization Personal data Privacy Manager Semantics Tagging e-Identity
  • 38. Services Component Multichannel Alerts and scheduling Multilingualism Mobility Electronic Identity Personal data Context Information Privacy Manager Social Collaboration Tools Payment system Electronic Invoicing Electronic Signatures Digital Trust Online Help Personalization Searches Tagging Spatial Information Notifications Document Store Information Exchange Address Manager
  • 39. Internet of pages Internet of Things Open Platforms Internet of services
  • 40. INNOVATION – A NON-STRUCTURED PROCESS FROM END PRODUCT CAN NOT BEEN SEEN THE COOKING PROCESS IN DETAILS:  BUT IT REQUIRES RIGHT INGREDIENTS, ENERGY AND COOKING  LOCAL FLAVORING People users Ideas E nterprises Openness in the process Local/Regional flavor Leaders The cooking pot (Living Labs) THE FIRE:  Public – Private – Civic partnership  Creative commons
  • 41. OPEN INNOVATION (METHOD) OPEN INNOVATION (METHOD) SCALABILITY eSERVICES PLATFORM SOCIETAL MODELS BUSINESS MODELS COMMUNITY (PEOPLE) LIVING LABS (ENVIRONMENT)  FUNCTIONALITIES  SECTORAL SETTINGS  PLURALISM LINKING TO OTHER SITES