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The Human Touch: It Really Matters!
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The Human Touch: It Really Matters!

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My contribution to the Student Engagement Panel presentation at the 2011 Online Teaching Conference.

My contribution to the Student Engagement Panel presentation at the 2011 Online Teaching Conference.

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  • 1. The Human Touch: It Really Matters Resource Site: h"p://goo.gl/yTjkA Michelle Pacansky-Brockwww.teachingwithoutwalls.com @brocansky
  • 2. CA Community College Headcount 06-07 through 09-10California Community College Chancellor’s Office, 2011 Distance Education Report.Retrieved from http://www.cccco.edu/Portals/4/AA/Final%20DE%202011%20Report.pdf 2
  • 3. Study: More Latino Students Fail Online• 2005-2009, 4.5 million Latino and white student records throughout CA CCs• Grade gap between whites and latinos is 44% wider online than F2F• Online: Latinos are less likely to pass, earn lower grades, and have withdrawal rates twice as high as Latinos in F2F classesRaymond  Kaupp  (publica=on  forthcoming),  The Gap Between Latino and White Student Achievement inOnline Classes. The Journal of Applied Research in the Community College. 3
  • 4. Study: More Latino Students Fail OnlineWhy? • Rooted in Latino attitudes towards education • Relationships matter 4
  • 5. “I feel like I don’t get to know the instructor as well as if I were in a clasroom situation. I hardly knnow what he looks like. I don’t really know what he sounds like, how he lectures or anything except what is written.” The online experience is “just a lot of work...reading and trying to understand all the concepts. I definitely work better being in a classroom.” - Latino online student Kaupp studyRetrieved  from  h"p://www.edsource.org/extra/2011/study-­‐grade-­‐gap-­‐between-­‐la=nos-­‐and-­‐white-­‐community-­‐college-­‐students-­‐wider-­‐on-­‐online-­‐courses/2665 5
  • 6. CCC Guidelines“Regular and effective contact.” 6
  • 7. Would you ever expect your face-to-face students toread everything you want to say to them? 7
  • 8. Then why do we do this to our online students? 8
  • 9. Students Agree• Video comments, announcements, and feedback enhances your social presence.• Help students get to know you and relate to your course.• Keep students motivated and engaged.
  • 10. Student Survey Results Student Survey Results101 online students surveyed, 87 responses received (88% response rate)• 98% Strongly Agreed or Agreed: Video communications from their instructor increased the sense that she was present in their learning experience.Pacansky-Brock, 2008.
  • 11. Increased Class Increase  Class  Comple=on  Rates Completion Rates• 10% increase in class completion rate with students using “Human Presence Learning Model” (SBCC, Douglas Hersh, 2010)
  • 12. Weekly Announcement
  • 13. Effective PracticeAnnouncements in Text & Video
  • 14. “The best part of the class was seeing yourface pop up every week.” – online student
  • 15. Video Announcements• Required tools: – a script – a webcam – a free YouTube account – a quiet place with decent front lighting – a course management system or website to embed the message in.
  • 16. Tips!• Announcements should include “fresh” content. Students recognize the difference.• Use student names in your communications (praise excellent work).• Reference current events.• Don’t worry about being perfect – be you.
  • 17. Be clear and accessible.Specify how long thevideo is and include alink to the transcript.
  • 18. Download“The Guide” • Go to goo.gl/yTjkA • Click on “The Guide”