brightONE IT Services
5 SlideShares 5 Followers 10 Followings
Personal Information
Organization / Workplace
Amersfoort, Utrecht Netherlands
Industry
Technology / Software / Internet
Website
wwww.brightone.nl
About
brightONE is opgericht op 1 juli 2013 toen de AURELIUS Group – gevestigd in München – grote delen van Tieto’s activiteiten in Nederland, Duitsland, India en Polen aankocht. Met 900 experts in vier landen beschikken we over meer dan 30 jaar ervaring in consulting services, systeemintegratie en productontwikkeling.
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customer experience customer service socialmedia cex online marketing omnichannel smartvideo social media webcare digital online engagement brightone customer interaction contactcenter microsoft crm dynamics personal video selfservice video socialservice social business social service crm buzzcapture coosto twitter facebook engagor liveperson livechat proactive chat customer engagement kpn webcaren social customer service klantcontact ux digital interaction online mobile selfserrvice cx crisis simulatie pr klantinteractie call center crm dynamics microsoft guided tutorial social listening social monitoring social analytics customer jourmey cross channel marketing customer lifecycle smart video smart self service salesforce social enterprise monitoring reputatiemanagement listening ce customer effort unified desktop contact channels obi4wan radian6 rbs digital containment online sales chat crosschannel multi-channel omni-channel cross-channel multichannel communities community klantfora klantcommunity fora klantforum forum contact center ces kpi customer effort score
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Presentations

(2)

Customer Effort Score: dé klantenservice KPI

10 years ago • 2363 Views

Kpn forum smin13 - thomas pel

10 years ago • 686 Views

Documents

(3)

Klantcontact via social media

9 years ago • 2859 Views

brightONE Unity: a Microsoft based Contact Center Solution

9 years ago • 603 Views

Digital engagement benut de kracht van online klantcontact

9 years ago • 2350 Views

Likes

(9)
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Customer success is not a one night stand

Guy Nirpaz • 9 years ago

Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives Virginia 2014 | Keynote by Dion Hinchcliffe

Dion Hinchcliffe • 9 years ago

20131203 Presentatie Nationale Dag Financiële Marketing v1.0

Pascal Spelier • 10 years ago

Retail Omnichannel Vision

Jerry J. Stam • 10 years ago

KlantContactStrategie

André van den Reek • 12 years ago

B2B Mobile Use Infographic

Kirsti Scott • 10 years ago

Omnichannel without Omnichaos

James Jefferson • 10 years ago

Engagor Walkthrough

Engagor • 12 years ago

WIm Rampen's Measurement Framework

Wim Rampen • 14 years ago
Personal Information
Organization / Workplace
Amersfoort, Utrecht Netherlands
Industry
Technology / Software / Internet
Website
wwww.brightone.nl
About
brightONE is opgericht op 1 juli 2013 toen de AURELIUS Group – gevestigd in München – grote delen van Tieto’s activiteiten in Nederland, Duitsland, India en Polen aankocht. Met 900 experts in vier landen beschikken we over meer dan 30 jaar ervaring in consulting services, systeemintegratie en productontwikkeling.
Tags
customer experience customer service socialmedia cex online marketing omnichannel smartvideo social media webcare digital online engagement brightone customer interaction contactcenter microsoft crm dynamics personal video selfservice video socialservice social business social service crm buzzcapture coosto twitter facebook engagor liveperson livechat proactive chat customer engagement kpn webcaren social customer service klantcontact ux digital interaction online mobile selfserrvice cx crisis simulatie pr klantinteractie call center crm dynamics microsoft guided tutorial social listening social monitoring social analytics customer jourmey cross channel marketing customer lifecycle smart video smart self service salesforce social enterprise monitoring reputatiemanagement listening ce customer effort unified desktop contact channels obi4wan radian6 rbs digital containment online sales chat crosschannel multi-channel omni-channel cross-channel multichannel communities community klantfora klantcommunity fora klantforum forum contact center ces kpi customer effort score
See more