The New Workplace:  Creating the 21st Century Business
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The New Workplace: Creating the 21st Century Business

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The New Workplace:  Creating the 21st Century Business The New Workplace: Creating the 21st Century Business Presentation Transcript

  • Introduction Innovation Leadership Collaboration Conclusion The New Workplace Creating the 21st-Century Business 1
  • Introduction Innovation Leadership Collaboration ConclusionMessage from PCG’s Founder and President “Succeeding in this post-recession, globally integrated and highly competitive business landscape requires focus on three innovation and technology. Second, you need to develop your leaders so they can succeed in this business environment, to enhance collaboration, you must learn how to access and leverage the enormous talent around us.” Bridgitt Haarsgaard President and Founder Point Consulting Group 2
  • Introduction Innovation Leadership Collaboration ConclusionCreating the 21st-Century WorkplaceOld rules are no longer an option. “Companies must stay competitive in thecomplemented by smartphones, replaced by tablets and enhanced current business landscape. Although weby cloud computing. Our managers are now neither wholly classictop-down nor modern bottom-up; to be successful, they must be constantly hear about the 2020 workforce,agile, highly involved and exceedingly results-oriented. And our we need to be operating ahead of the curve,teams are now expanding and contracting at the drop of a hat andspread across the world. today. Companies need to focus on theSo, how do we navigate this new work environment to achieve theresults we need and stay ahead of the competition? deliver in a present-day context. OurBy developing the right skills, engaging the right people and usingthe right technologies, our workplaces can improve performance, present-day consumers are informed, agileheighten employee engagement, increase productivity and deliveron strategic goals. We need to stay focused and current in order tocome out ahead. Bridgitt Haarsgaard President and Founder Point Consulting Group 3 View slide
  • Introduction Innovation Leadership Collaboration Conclusion The Current Landscape Looking ForwardInnovation in Business: Our Chief ConcernInnovation is a TOP concern for most senior businessleaders. In a recent IBM study (Capitalizing on Complexity: Insights descriptions have innovative qualities built into them and some1. One of the biggest challenges is the rapid escalation of complexity in business, which will only increase in the coming pervasive. A cultural shift in leadership years. and team approaches to innovation2. need to happen to truly this complexity in a global environment. change a company’s3. Creativity is the single most important leadership competency for DNA — to truly businesses seeking a path through this complexity. stay competitive.In sum, senior leaders recognize that innovation is their pivotalintegrate it into their workforce. While they are enrolling in classeson creativity and bringing their teams along, this alone doesn’tembed approaches to innovation into the company culture. 4 View slide
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardEight Ways to Embed Innovation into Your Culture Tone at the top.1 encouraging employees to provide feedback and listening to ideas from all employees — from entry level to senior leaders. Craft brand messaging around innovation both internally and2 externally. Knowing that the company values innovation and that senior leaders progressively toward goals. Examine hiring practices. If3 1990, you have a problem. candidates who are creative and will not only contribute to the position, but also take it to the next level. Take advantage of the current talent market. Attract talent from4 customers as well as the needs of employees and teams. 5
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardEight Ways to Embed Innovation into Your Culture Restructure work teams so you can get more from them. Don’t perspectives on old problems. Reward people for innovative approaches and ideas. 6 Create formalized recognition programs that encourage creative behavior. 7 RIGHT talent Invest in new hire and high potential programs to attract the innovative ways. Use technology to streamline processes and capture ideas. Social 8 media, chat programs, and crowdsourcing platforms — even used internally — cast a wider net for solutions and make your team a shining star. 6
  • Introduction Innovation Leadership Collaboration Conclusion The Current Landscape Looking ForwardLeadership: Which Way Forward?Leaders today are caught in the middle of two worlds: First, the old“command and control” archetype that ruled for so many years — the model thatautomatically empowers leaders with authority, creates straight-line decision-makingteams.When our current, more seasoned leaders were hired, they were under the command andcontrol model, but now they are being asked to shift their style 180 degrees. Managerstoday need to operate in a 24/7 work environment, manage a global team, integrate newchallenged like never before: they need to manage their business, people and process —concurrently.Both new leaders who have been managed and mentored by command and control styles andexperienced leaders who have implemented them are now embedded in new systems withnew expectations. So, what should leaders do: choose between their grandparent’s style that there is asuccessful middle road grounded in innovation and collaboration. 7
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardHow Leaders Can Prepare for This New Approach 1 leader looks like. people-managing by identifying who the talent needs to be, where they are in the can identify high potential candidates and groom them earlier in their careers, resulting in organizations that aren’t blindsided by the curveballs thrown at them at faster and faster rates. Organizations need to invest in strong leadership programs. 2 need to be prepared to take the captain’s chair at any point. Businesses get bought need to be ready today companies are in these very situations and are caught without strong leadership. and range of current challenges. 8
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardHow Leaders Can Prepare for This New Approach3 positions, for example becoming the head of a Big Brothers/Big Sisters organization in their city or a work-sponsored volunteer program challenges? Find opportunities to cross-pollinate talent. Find4 alliances with similar or complimentary functions, either internally clothing, detergent, lotion, toilet paper, etc. After a while, this victim these products to the people who need them.” Success requires not only creating/sourcing the right product, but managing the product 9
  • Introduction Innovation Leadership Collaboration Conclusion The Current Landscape Looking Forward2011 Talent with 1995 TechnologiesTHE REALITY:to the “decision-makers” can more easily gain recognition for new ideas. But as teams become more dispersed, this simply can no longerhappen.THE FACT: Present-day workplaces are permeable, global and remote. It’s a fact, many teams are outsourced or restructured, butTHE DISCONNECT:hierarchies; they work individually for recognition; and they use telephone calls, emails and face-to-face meetings as their only means ofcommunication. 10
  • Introduction Innovation Leadership Collaboration Conclusion The Current Landscape Looking Forward2011 Talent with 1995 TechnologiesYet the business landscape is anything butstatus quo — our employee and customer basesare globally dispersed, our workplace is 24/7, and thedisconnect creates more headache than opportunity.Contemporary businesses are asked to do much morewith fewer people and resources. Using technology asa rash substitute can create tremendous frustrationand cause teams to go in two disparate directions,culminating in: a break-down in team dynamic because of the pressure or a strong synergy to work through the pressure Breakdown in team dynamic Strong synergyWithout strong team synergy, you don’t know what due to pressure to work through pressure 11
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardCollaboration for CreativityCollaboration is key for creativityand your company’sultimate success. Know your talent – no matter where they work.Collaboration supports the need for 1 know where talent lies across your entire organization.leadership and the output of innovation.All companies have the ability to create collaborative Create a virtual “Collaborative Mobilization” 2teams. In an environment where people can shareideas, push one another in healthy ways, and usewhole-brain approaches, more creative solutionssurface and succeed. WHO the key employees are, WHERE they sit, and WHAT role they can play in the organization. In this scheme, employees collaborate in 12
  • Introduction Innovation Leadership Collaboration Conclusion Looking ForwardCollaboration for Creativity create detailed role descriptions for US and India counterparts require mandatory feedback to peers, locally and abroad, every week (this helped eliminate discrepancies in communication + = Creative Knowing Collaborative Work Mobilization Environment 13
  • Introduction Innovation Leadership Collaboration Conclusion Preparing for NOW The world of business is becoming increasingly complex. Succeeding in this globally integrated and highly competitive business landscape is a challenge for even the best and brightest organizations. By focusing on creating strong leaders, embedding innovation into your company’s DNA and creating collaborative mobilization, companies will succeed and win. Contact PCG to see how we can help you create 14
  • Introduction Innovation Leadership Collaboration ConclusionPCG Working Paper Seriesby Point Consulting Group. It includes thought-provoking discussions, interviews,research and writing on what it means for companies to remain ultra-competitivein today’s workforce. Point Consulting Group engages senior leaders and providesthem with tools to stay focused, innovative and collaborative in a world that ischanging faster than we can imagine.For more information, please contact us at:info@pointconsultinggroup.com 15