Your SlideShare is downloading. ×
Managing Conflict and Aggression, workshop for councillors
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Managing Conflict and Aggression, workshop for councillors

623

Published on

A 'politics workshop' presentation on different approaches to managing conflict and aggression in situations councillors face. Delivered to councillors in Cambridgetshire CC in March 2011.

A 'politics workshop' presentation on different approaches to managing conflict and aggression in situations councillors face. Delivered to councillors in Cambridgetshire CC in March 2011.

Published in: News & Politics
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
623
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Bridget Harris Workshop for Councillors Dealing with Conflict and Aggression March 1 st 2011
  • 2. - your experiences - presentation and discussion - group work - wrap up Dealing with Conflict and Aggression outline of workshop
  • 3. your experiences who was involved? how did you feel about the situation? How did they feel? What did you do? What do you feel you could have done differently? what was the outcome?
  • 4. What is conflict?
  • 5. Who should deal with conflict?
  • 6. Recognising influencing styles and methods
  • 7. Recognising conflict and aggression in others ?
  • 8. Be safe Don't go it alone Be prepared General principles
  • 9. Some of the different models for approaching conflict Mediation & Community b Involvement Pro-social modelling cbbcbc Brief Encounters cbbcbc
  • 10. Recognising and managing conflict
  • 11. The importance of listening
  • 12. depends how you ask...
  • 13. What are the signs of good/bad listening? ?
  • 14. group work
  • 15. carehome scenarios village roads Why are the individuals involved in a dispute / generating conflict? Why are they talking to you? What are they trying to get out of their interaction with you and others? What are you trying to get out of it? What actions / behaviours will lead to the most positive outcome?
  • 16. conclusions ?
  • 17. Bridget Harris [email_address] March 1st 2011

×