Bridge pt 2011
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Bridge pt 2011



SAP Learning Management System

SAP Learning Management System



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  • HR – Evaluations, Training Paths , Certifications , SchedulingIT – Multi Platform (written in Java), Objects Layer can connect to a host of different databases, Single Signon, Able to cater for local content servers – minimize bandwidth and WAN /GAN loads, 2 way integration with SAP Business – Training is Role Based and Outcome based. Line and Functional managers can see results at a glance, Scheduling allows for workforce planning and online manager authorization of training. Methodology + Course Design + Assessments = Impact Assessment – can measure the impact a training program has had on measurables in the business.

Bridge pt 2011 Bridge pt 2011 Presentation Transcript

  • Bridge People and Technology
  • Agenda
    Corporate Overview
    E-learning Overview
    FlowHow – Content Creation (for SAP / Other Systems, Non System Based)
    KnowHow – LMS / Learning Portal
    E1 Implementation Methodology
  • Corporate Overview
    Founded in July 1999
    Specialist elearning and training company
    Designed and develop both tools and methodologies to ensure measurable sustainable results
    Ongoing updates to tools and methodologies based on both client requests and industry standards
    Staff complement of 30 (permanent and contractors)
    Finalist Technology Top 100 Awards 2003
    Offices in Cape Town and Johannesburg
  • Structure of Bridge
  • Client Overview: Local and Global
    • Caltex (Worldwide implementation)
    • Unesco (Paris)
    • Sasol (Group Wide Implementation)
    • Distell
    • Sappi (Group Wide Implementation)
    • Engen
    • COJ (Group wide Implementation – Phakama / Matheo / Non SAP
    • AMD (Global SAP Rollout)
    • BodyShop (Global SAP Rollout)
    • Liberty (FlowHow / Training Delivery)
    • Transnet (Corporate Wide Agreement)
    • Brandhouse
    • Xstrata (Shared Services)
    • Ricardo (Global Rollout)
  • What is elearning?
    “E-learning is built from processes, products, services and technologies—but it is none of these things. Instead it is a strategic approach to learning in the corporation. Without a robust business-driven strategy to guide implementation and delivery, e-learning is bound to fail.”
    – Don Morrison from E-LEARNING STRATEGIESHow to Get Implementation and Delivery Right First Time
  • Impacts of E-learning within an Organisation
  • E-learning Architecture
  • Introduction to KnowHow /FlowHow and E1 Methodology
    Learning and Performance Management System and Learning Portal ( KnowHow)
    KnowHow Scheduler
    KnowHow Integrator (Integrates with SAP and other ERP Systems)
    Content Development Toolkit (FlowHow)
    FlowHow Database driven LCMS- One Source for all content
    FlowHow Developer - Distributed Content Development Toolkit
    Develop – Elearning Content, Classroom Materials , Instructor Guides.
  • Introduction to KnowHow / FlowHow and E1 Methodology
    • FlowHow Developer - Distributed Content Development Toolkit
    • Develop - SOP’s Blue Prints
    • Develop – Topic Based elearning Courses ( e.g. Health and Safety)
    • Integrate with LMS (based on Job Roles in courses)
    Implementation Methodology ( E1)
    Instructional Design
    Rollout Strategy
    Impact – Success
  • Content Development – What Makes up Content
    Contextual Information
    Business Processes
    Sustained and Rapid Development and Maintenance
    Elearning Courses and Online Reference
    SOP Documents/Blue Prints
    Instructor Guides
    Classroom Manuals
    Pocket Guide
  • Content Development
    • I will be drawing the process flows, either in FlowHow or Visio or Aris
    • Some of the shapes may have relevant information which I will add for the training developer
    • If I use Visio or Aris, changes in the process flow can be re-imported to ensure the training materials are in sync
    • I need to quickly but effectively structure a well designed full course, contextualizing all the information
    • I will add information about the reasoning for the configuration – this will save time for both the training developers as well as the classroom based trainers
    Business Process Owner or Specialist
    System Configuration
    Elearning and Content Developer
    • I will get all my printables from one source and always the latest information
    • Additionally the Instructor guides will assist with my classroom training
    • I am able to include any relevant information for the specific course. This will make the Training Developers task easier. I can also QA the course and make the suggested changes to the content
    Classroom Based Trainers
    Subject Matter Expert
    • As all the materials are “Role Based” which mirrors the Role structure in KnowHow – I know which training is being given to the different roles
    • I can using KnowHow do readiness evaluations by Job Role and link that to evaluation scores by Role
    • As all the information is stored on the LCMS, I can manage the courses completed against project plan
    • I will also be able to graphically report where in the development cycle each course is sitting (available end 2009)
    • I can add the frequently asked questions which the help desk gets for inclusion into the materials. This I will do from time to time based on the problems the users are calling in with
    Help Desk
    Training Project Managers
    Change Management
  • How Long Does It Take ?
    FlowHow 5
    Full Business Process e-learning Course
    Draw Flows
    Gather and Add All Content – Including Animations , Screen Dumps etc
    Total Time Required 18 Hours
    FlowHow – ShowHow’s (Simulation Lessons)
    Basic Simulation – 3 hours
    Add Contextual specific instructions up to - 4 hours
    Total Time 7 hours
  • Technical Requirements
  • KnowHow – LMS & Performance Evaluation System
    Knowhow manages the following key areas
    Users - KnowHow manages user populations based on Training Roles and Organisational Roles
    Learning Structures – Learning structures are based on container structures allowing for Job Description / Job Role/ Qualifications/ Sub Qualifications.
    Courses – Courses are automatically broken down into key components i.e. Overviews, Simulations, Documents, Assessments.
    Assigning FlowHow courses to Job Roles is simple as Job Role Matching is done automatically
    Schedules – Classroom/ Elearning or a blend of both
  • KnowHow – LMS & Performance Evaluation System
    Courses are available via a structured My Learning Page giving all details of the course at a glance
    Context Sensitive Relevant Training / Reference Materials via SAP’s Help Screen
    My Favorites – User Defined Key Components of a course
    Via a Portal Hyperlink
    Pre – requisites (both content and assessment) ensures users are guided through the learning life cycle
    Scheduling – Caters for Scheduling of Blends i.e.
    First the user attends a classroom session (at specific dates and times, then they need to complete the elearning course or assessment by a certain date
  • KnowHow – LMS & Performance Evaluation System
    Each course is broken down into components, which can be assessed via access/time or in the case of evaluations by score.
    Components can be marked as mandatory / optional and course scores are rolled up into sub qualifications and qualifications.
    Evaluations are database driven allowing for ranking of question difficulties – allowing for true randomisation.
    Meets NQF Requirements
    All evaluations / Questions and Results can be printed for Portfolio of Evidence
  • KnowHow – LMS & Performance Evaluation System
  • KnowHow – LMS & Performance Evaluation System
    Reporting - Learner and Manager (both Line and Function)
    Reports sort data based on field e.g. (Courses complete by Job Role, by Learner, Assessments, Qualifications)
    Email Notifications
    Options Include
    Email sent to identified Line / Training Managers when assessment attempted / passed / failed
    Email notification to users when any changes made to component or course
    Email notifications sent to users / managers when training booked (if training / scheduling module implemented)
    Certification – When a user passes a qualification a certificate is made available for printing.
  • KnowHow an Enterprise wide LMS - Integration
    KnowHow fits into the Enterprise by integrating with the following systems
    SAP (Via XI or SOAP Interface)
    KnowHow  SAP
    Training and Events
    Qualifications ( Indirectly Talent Management)
    SAP  KnowHow
    User Details
    Job Description
    DMS (Via KnowHow referencing Hyperlink)
    E.g Documents , Policies Procedures
    SSO / LDAP (Single Sign-on)
  • How Long Does it Take to Implement
    Implementation Steps
    Technical Workshop – To define the Technical Landscape
    Configuration Workshop – Define the parameter driven configuration options for the system
    Time Required – 1 Day
    Installation and Configuration
    Including import of master data
    Set up of Learning Structures
    Time Required – 2 Weeks
  • How much does it cost?
    KnowHow is based on an end user license fee and is costed on the following
    Outright Purchase
    Rental Option
    Hosted Option
  • Technical Information
  • Enterprise Wide Architecture
  • IT Requirements Continued
    IT Architecture Requirements Contd
  • Databases Supported
    • Sybase
    • Informix
    • Oracle
    • Microsoft SQL Server 7.0
    • Postgres
    • SAP DB
    • Interbase
    • Firebird
    • MySQL
  • E1 Methodology – Ensuring it happens
  • Identify Evaluate Requirements
    Requirements need to be defined upfront including
    Development Strategy and Timelines
    Rollout Strategy
    Assessment Strategy
    Change Integration
  • Training Materials Development
    Custom Designed SAP Content
    • Using: Courseware
    • Includes Business Contextualization of Process Flow and Simulation of SAP Lesson
    Custom Designed Business-based Content
    • Using: Courseware and Flash Animations
    • Business based courses can be created and enhanced with Flash Animations
    Custom Designed Media Rich Content
    • Using: Flash, incl. animations, voice-overs, games, video, etc.
    • Can be used for all types of content, from business based to soft skills, management or hard technical skills
  • Training Delivery Mechanisms
    • Straight e-learning (No classroom involvement) – effective for large rollouts of Self explanatory courses – Basic Induction, Information security etc.
    • Classroom Training on the basics, the remainder of the study is done online from the users desktops – effective for systems training
    • E-learning first then classroom training – effective in courses where the theory can be studied online followed by a workshop where the trainer expects the user to have grasped the basics prior to coming to the classroom.
    • Classroom training only with online and offline evaluation. This delivery method is useful for areas where practical elements of the training are the key focus e.g. How to drive a forklift truck
  • Complete SAP
    Authorization Form
    Attend Intro to KH Course
    Go Through KH
    Training Material
    SAP R/3 Production
    Obtain 80% Or More On
    All ShowHows & Assessments
    Run KH Authorization
    Do Experiential Lesson
    In SAP Training Client
    Training at COJ
  • Collect data
    Draw KH report & analyze data
    Write report
    Evaluation – Level 1 Reaction to Training
  • Draw KH report & analyze data
    Write report
    Evaluation – Level 2 Learning
    1.What specific skills were you taught and encouraged to
    use during training and e-learning?
    2.When you left the first classroom training session, how
    did you feel about going to try out the new skills?
    3.Are there some skills you have learned during training
    Enter data
    and from your own computer that you find particularly
    helpful in your job? Please tell us what these are and
    why you are finding them so helpful.
    4.Are there some skills you have learned during training
    and from your own computer you are not using? Please
    Collect data
    explain to us what these are and why you are not using
    Draw KH report & analyze data
    Write report
    Evaluation – Level 3 Behavior
  • Formulate baseline measures
    Formulate objectives
    Establish measurables
    Track improvements
    Write report
    Impact – Level 4 Evaluation
  • Sustainability
    Sustainability ensures the materials and learning stays relevant
    • Ensure that in house developers have a procedure to update materials on an ongoing basis
    • Rollout the elearning across the organization in a phased approach considering the impact on the organization
    • SLA – Ensures rapid support and maximizes up time