Building Bridges Across The Generational Divide


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Building Bridges Across The Generational Divide: Our increasingly diverse society is reflected in our growing workforce. For the first time in our lifetime we have the potential of working with four different generations in the same workplace. Each generation communicates, interacts with others and is motivated by a different set of values. As this dramatic shift continues, organizations large and small must continue to strive to help all employees embrace and capitalize on their differences. In this presentation led by Brian Smith - a leading authority on soft-skills training and leadership development - you will explore ideas and innovations to help address those differences, and create healthy and productive interactions in the workplace. This presentation provides valuable insights into how to build collaborative teams, reduce conflict, problem solve, communicate and listen more effectively and deal with difficult people and challenging situations better.

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Building Bridges Across The Generational Divide

  1. 1. Building Bridges Across The Generational Divide How to Develop a Collaborativeand Cohesive Multi-Generational Team Brian Smith 1
  2. 2. “The events and conditions each of us experience during our formative years help define who we are and how we view the World and our place in it” Brian Smith - PLD 2
  3. 3. Sit Down if You Remember Brian Smith - PLD 3
  4. 4. Sit Down if You Remember• How to save a file on a floppy disc• Having an 8 track player• How to send a hard copy fax• When Napster was cutting edge• Walkmans• How to record on a VHS tape Brian Smith - PLD 4
  5. 5. Sit Down if You Remember Brian Smith - PLD 5
  6. 6. Generational Gap Brian Smith - PLD 6
  7. 7. Why Bother?• Better understand the Generational impact in the workplace• Communicate and interact more effectively across all Generations• Promote teamwork and build collaborative teams Brian Smith - PLD 7
  8. 8. Different Strokes• Baby Boomers - 1946 to 1966 (Age 2011 from 45 - 65)• Generation X – 1966 to 1976 (Age in 2011 from 35 to 45)• Generation Y – 1977 to 1994 (Age in 2011 from 17 to 35) Brian Smith - PLD 8
  9. 9. Boomers Brian Smith - PLD 9
  10. 10. BoomersThe Baby Boom Generation• Leadership Style: Consensual / Collegial• Interaction: Team Player / Love Meetings• Communication: In person Brian Smith - PLD 10
  11. 11. Also Take Note• Love titles – recognition• Money is power• Buy now – pay later• Education is a birth right• Traditional family model breaks down• Need to know they are valued• Known as the “Me” Generation Brian Smith - PLD 11
  12. 12. Boomer Values• Optimism• Team Orientation• Personal Gratification• Involvement• Personal Growth Brian Smith - PLD 12
  13. 13. Generation X Brian Smith - PLD 13
  14. 14. Generation X The Forgotten Generation• Leadership: Everyone equal / challenge status quo• Interaction: Entrepreneurial• Communication: Direct / immediate Brian Smith - PLD 14
  15. 15. Also Take Note• Freedom best reward• Latch Key Kid Generation• Money cautious – save – save – save• Education is a way to get “there”• Sorry to interrupt – “But how am I doing?” Brian Smith - PLD 15
  16. 16. Generation X Values• Diversity• Techno literacy• Fun and informality• Self-reliant – Autonomy• Pragmatism Brian Smith - PLD 16
  17. 17. Generation Y Brian Smith - PLD 17
  18. 18. Generation Y The Millennials / Nexters• Leadership Style: To be determined• Interaction: Participative• Communication: Facebook, Twitter, smart phone Brian Smith - PLD 18
  19. 19. Also Take Note• Meaningful work• Instant gratification• Work with other bright creative people• Work where they want to work• Earn to spend Brian Smith - PLD 19
  20. 20. Generation Y Values• Optimistic• Civic Duty• Confident• Achievement Oriented• Respect for diversity• Socialpreneurs Brian Smith - PLD 20
  21. 21. Generation Z Brian Smith - PLD 21
  22. 22. Generation ZThe Connected Generation Brian Smith - PLD 22
  23. 23. Gen Z – Generation Next• The Googleized Generation• Multi-tasking is a way of life• Wants instant gratification• Good at processing information• First generation to grow up totally digital Brian Smith - PLD 23
  24. 24. Are You Ready?The Biggest Workforce Shift in 100 Years Brian Smith - PLD 24
  25. 25. Team BuildingWorth Remembering …“You don’t have to socialize with them – you just need to learn how to work with them” Brian Smith - PLD 25
  26. 26. Build Relationships• Rapport:• Relationship:• Respect Brian Smith - PLD 26
  27. 27. Managing Millennial’s• Provide structure• Provide leadership & guidance• Listen more than you talk• Embrace their can-do attitude• Challenge them to learn more – do more and be more• Provide life-work balance Brian Smith - PLD 27
  28. 28. Influence of Social Media“Individual action and social mediawill be drivers of social change” ttp:// Brian Smith - PLD 28
  29. 29. Silent Majority? Brian Smith - PLD 29
  30. 30. Cisco Results• Online communication overtaking face-to-face as primary method of interpersonal communication• Expectation of the next workforce is increasingly emphasizing work flexibility, mobility & non-traditional work styles• Attitudes towards information access , mobile devices and SM will influence the future of work from lifestyles to corporate cultures. Brian Smith - PLD 30
  31. 31. Social Goes Global• 50% of the Worlds population is under 30• 96% of Millennials have joined a social network like Twitter, Linkedin, Facebook• Facebook tops Google for weekly traffic• Gen Y and Z consider email passé’ Brian Smith - PLD 31
  32. 32. It’s Not a Fad• Fasting growing segment using FB is females 55 to 65 years old• Youtube is second largest search engine• There are now over 200,000,000 Blogs• Schools stopped issuing email accounts – issue i-pads, laptops & e-readers instead Brian Smith - PLD 32
  33. 33. Fundamental Shift• Wikipedia has over 15 million articles – 78% are not in English• Kindle e-books out sold paper back• Traditional newspapers are a dying breed• 60 million status updates daily on FB Brian Smith - PLD 33
  34. 34. Changing Your World Brian Smith - PLD 34
  35. 35. Thank YouI hope you got your WIIFM today. Brian Smith – PLD . Follow on Twitter – . Linkedin Group – . The Blog: - Brian Smith - PLD 35