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Remember the User: Storing and Sharing User Information in a User-Centered Design Organization

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    Notes on slide 1

    The idea: a shared vision of reality (users) for Océ user advocates.

    Idea: Intranet-based, browser accessible information system.Why? Access: From anywhere inside R&D From any computer Rich media capability (videos, photos, etc.) Wikis also follow these criteria, but more on that later

    Next big questions:What form will the information take?What can system users do with it?Basic unit of information, like a single database entry, each with its own attributes (variables)

    ACTIONS:Based on typical CMS paradigm, except for timeline view (context requirement)

    Four entry points to accommodate different retrieval methods:Browse for exploration,Search bar for directed search,Latest activity and tag cloud for reactionary retrieval

    Lightweight keyword search; keywords can be added and deleted at will to display different results

    Each node has a detail view that shows all the information in one node on one screen.Detail view consists of an image and title to basic information to details and rich media to socially connections to other resourcesThis persona, for example, has three images attached in this slideshow.

    Timeline view was intended to put nodes into context, where one can see what has gone on in the time leading up to a node’s creation.

    Same entry pointsOcé styleNow with global navigation on sidebarSearch is on left to accommodate mental model and center stage design pattern

    Peace of mind; concentrate on design

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    Remember the User: Storing and Sharing User Information in a User-Centered Design Organization - Presentation Transcript

    1. Remember the User
      Brian Pagán
      Eddy van Vliembergen
      AbbieVanhoutte
      Jacques Terken
    2. Shared vision
    3. Store
      Recruit
      Design
      Research
      Evaluate
      Build
      Share
    4. Design
      Research
      Evaluate
      Build
    5. 40 Semi-Structured Interviews
      User Information:
      What? 71 Types
      How? 4 Models
      &
      3. 52 statements
      Design
      Research
      Evaluate
      Build
    6. Design
      Research
      Evaluate
      Build
    7. Design
      Research
      Evaluate
      Build
    8. Design
      Research
      Evaluate
      Build
    9. Design
      Research
      Evaluate
      Build
    10. Many-to-Many, Dynamic
      • Odea and wikis
      • Information control at recipient
      • Digital = searchable
      • Dynamic information
      • Two-way information flow
      Océ Odea
      Design
      Research
      Evaluate
      Build
    11. Design
      Research
      Evaluate
      Build
    12. Timeline View
      Search Results
      Search
      Open Node
      Design
      Upload Form
      Research
      Evaluate
      Node Page
      External Resource
      Start Page
      Submit
      Create
      Build
      Open Node
      Link
      Browse
      Node Directory
    13. Design
      Research
      Evaluate
      Build
    14. Design
      Research
      Evaluate
      Build
    15. Design
      Research
      Evaluate
      Build
    16. Design
      Research
      Evaluate
      Build
    17. Design
      Research
      Evaluate
      Build
    18. Expert Review
      Use Case Run-Through
      = 6
      Design
      Research Questions:
      General Impression
      Perceived utility
      Graphical node display?
      Research
      Evaluate
      Build
    19. Expert Review
      Use Case Run-Through
      Design
      Research Questions:
      General Impression
      Perceived utility
      Graphical node display?
      But:
      Who’s going to fill it?
      Only useful with proper adoption
      Answers
      Clear, but no nav
      Potentially
      Not bad
      Research
      Evaluate
      Build
    20. Design
      Research
      Evaluate
      Build
    21. Drupal
    22. Design
      Research
      Evaluate
      Build
    23. Design
      Research
      Evaluate
      Build
    24. User Test
      Think-Aloud Trials & Debriefing
      = 9
      Design
      Research Questions:
      Portal entry points?
      Export useful?
      Upload form?
      Layout & behavior?
      Research
      Evaluate
      Build
    25. User Test
      Think-Aloud Trials & Debriefing
      Design
      Research Questions:
      Portal entry points?
      Export useful?
      Upload form?
      Layout & behavior?
      Answers
      “Browse” inviting
      Yes; better integration
      Better than a wiki
      Zen, hierarchy, history
      Research
      Evaluate
      Build
    26. Design
      Research
      Evaluate
      Build
    27. Design
      Research
      Evaluate
      Build
    28. Design
      Research
      Evaluate
      Build
    29. Design
      Research
      Evaluate
      Build
    34. Design
      Next Questions:
      Which exact variables per node?
      Results view good?
      Action buttons good?
      DocFinder Integration?
      Research
      Evaluate
      Build
    35. Further steps:
      Design
      Development
      Adoption
      Design
      Research
      Evaluate
      Build
      Benefit
      Cost
      Dev
      Filling in
      First Use Cycle
      After Possible Changes

    + Brian PagánBrian Pagán, 1 month ago

    custom

    152 views, 1 favs, 1 embeds more stats

    The "Remember the User" project was my final intern more

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