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Evolving Corporate Overview


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High-level overview of who we are and what we do...

High-level overview of who we are and what we do...

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  • 1. Evolving Outsourcing Corporate Overview Are you looking to... Reduce costs? Grow revenue? Enhance your customers experience?
  • 2. Evolving at a Glance... We provide outsourced professional services on behalf of our Clients Evolving Outsourcing founded in 2009 ‘Sister’ HR company founded in 2004 Irish-owned & Poland-based Delivery Locations – Krakow & Luban Sales Locations – London, Warsaw, Cork Private Equity-backed & Owner-managed Employees – c.120
  • 3. Management Team Name Position Location Remarks Trevor Coyne CEO Poland Ex investment bankingGabriela Ziolkowska HR Director Poland 10+ yrs HR experience Brian O’Brien Biz Dev Director Ireland 10 yrs in Sales & Marketing Jakub Zawadzki Sales Director Poland Ex largest Call Centre in Poland Ronan O’Brien Relationship Director London 13 years with Accenture Michal Karzel Operations Director Poland Ex Microsoft Ewelina Grobla HR Lead Poland Ex Cap Gemini Marcin Gniadek Operations Lead Poland Ex Netia (leading Polish Telco) Stephen Casey CFO Ireland Director at Lagan Capital PLC
  • 4. Our Solutions - Full Contact Centre Lifecycle Inbound: Customer Support | Technical Support | Marketing Response lines | Out-of -Hours call answering | Reservation lines | Outbound: Customer Acquisition | Customer Retention | Appointment Setting | Lead Generation | Market & Data Research| Debt Recovery solutions | We are also happy to discuss bespoke requirements with Clients.
  • 5. Multilingual Capabilities
  • 6. Evolving - DifferentiatorsOwner-managed Private Equity PartnerPrice Point Educational LevelMultilingual ‘Family’ CultureTechnologyDeep Sales ExpertiseIn-house HR CompanyEstablishedMultiple SitesManagement Team
  • 7. Why Poland?1. No.1 Outsourcing Location in Europe*2. Highest Percentage of Graduates in EU (38%)3. Multilingual capabilities; Krakow is ranked 5th in the world for multilingual skills*4. Cultural Affinity5. Proximity6. We are in good company....7. Cost Efficiencies* Source: Tholons Global Services: Top 50 Emerging Cities for Global Outsourcing 2009
  • 8. Our Focus At Evolving, our focus is on developing Win/Win/Win relationships with Customer Contact decision-makers...
  • 9. Our Project SuccessFramework‘ is built on thefollowing eight key areas:Recruitment > Training > DeliveryOperational Excellence > People >Quality Assurance > Technology > ClientRelationship Building > Poland Inc.
  • 10. TechnologyAt Evolving Outsourcing, we recognizedvery early on that the only way to offerour Clients market-leading technologywas for us to partner with world-classtechnology companies.So this is what we did...
  • 11. Evolving Group Client SuccessesInternationalSecuritiesServices
  • 12. Our Special Culture “Culture is a distinction but only if you live it”
  • 13. Highest Quality with a Razor Focus on Cost
  • 14. Sample Credentials OverviewProject/ Client Service Short DescriptionTelco Customer We are calling prospective customers & existing Acquisition and customers with a view to acquiring and retaining Retention these people, respectively.Global Telco Customer We are calling prospective customers & selling Acquisition residential, commercial & mobile packages.Global Marketing/ We are calling SMEs in Poland, Germany, CzechElectrical & Sales Support Republic & Hungary and firstly generating awarenessElectronics of the Client’s products. Secondly, our peopleDistributor endeavor to convince the company being called to agree to receive a product catalogue from the Client. The third contact involves our people selling from the catalogue.
  • 15. Sample Credentials OverviewProject/ Client Service Short DescriptionLife Advice Inbound Sales We are receiving calls from our Client’s customers in the UK. Our Agents are tasked with deciding how best to direct the incoming call based on the nature of the particular customer query as well as selling on behalf of our Client.Financial Services Lead This campaign involves Lead Generation activity for aPublication Generation UK-based financial services publication. Our people are contacting the Client’s target advertising market and generating leads for the Managing Director of the Client company to pursue.Data Marketing Lead This campaign involves Lead Generation activity for aCompany Generation UK-based data marketing company on behalf of Clients in the home insulation & utility sectors. Our people are calling households in the UK and seeking to qualify them as leads for the Client.
  • 16. Sample Credentials OverviewProject/ Client Service Short DescriptionTechnology Customer We are providing technical product support in a variety Support of languages for the customers of this client.Financial Services Credit We are providing a suite of credit management services Management into Ireland for this Financial Services client.Global Insurance Appointment We are providing a lead generation and appointment Setting setting service for this Insurance clientOnline Customer We are providing customer support and technical Support product support for this Client.
  • 17. We would love to show you more! Join our winning team of clients today Ronan O’Brien Brian O’BrienClient Relationship Director Business Development DirectorT: +44 77 47 111 621 T: +353 86 173 9551E: E: