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WHO WE AREH@ND is an ICT service provider specialising indesigning, developing and managing transaction basedsystems.Founded in 2000 in The Netherlands, H@ND remains aleader in transaction processing in the Benelux.
WHO WE AREH@ND develop a range of customer friendly, businesslogical, self-service terminals. Designed to be attractiveand tactile, but with industry leading reliability andfunctionality.
WHAT WE DOH@ND develop solutions for retail self service terminals.We deliver turnkey projects to address the customer‟srequirements – from queue busting to increasing theconversion rate and improving customer satisfaction.
REDUCE QUEUING TIME“It has removed a substantial volume of traffic awayfrom counters which is key for sales at busy periodsand also our customer experience scores.”Vodafone Ireland
MULTIPLE PRODUCTS“We can offer many products, from top up and billpayment, to new services including government paymentsand fines, motor taxes, to electricity and TV.”Top Up Israel
ASSISTED SELLING“We can suggest optimum tariff plans, and guide thecustomer to the best proposition without staff interventionand the required training.”Media Markt Saturn
HASSLE FREE BILL PAY“We have experienced a much greater usage of billpayment in store, creating traffic and upsell possibilitieswithout the need for additional staff time.”T Mobile Netherlands
PROMOTIONS AND UPSELL“Effective promotions introduced very simply.”O2 Germany
ADDITIONAL SERVICES“physical vending offers a very efficient solution todistributing sim packs, surf sticks and low cost handsets.”T Mobile Austria
BRANDED PRESENCE“provides a very visible and effective presence in busylocations such as airports.”Vodafone Ireland
Free Standing with Optional Advertising Screen
Custom T Mobile Design
Thru-Wall or Glass, 24 Hour ATM Style
Physical Vending Unit
MODULAR SET UPComponents are available both in a cabinet (standard ormade to measure) or as separate components that can beintegrated in a shop wall. We have also introduced avending machine with LCD touchscreen
TOP QUALITY COMPONENTSAll components are sourced for durability and low maintenance.Components are based on international standards and areavailable internationally, which enables a quick rollout.Maintenance can be performed on a components-swap basisfor minimal downtime
FLEXIBLE FRAMEWORKOne core application controlling all components as well asprocesses.Allows for a flexible set up of the sales process.Adding and removing of additional applications on the SST
MULTIPLE PAYMENT TYPESPermits payment by cash, credit or debit card.Change giving an option.Allows voucher and bar code as payment.
MAINTENANCERemote monitoring of all components on individual SSTs,by web or smartphone.Full remote management and maintenance.Hardware replacement on a „swap out‟ basis.
HAPPY HOURCustomer can get extra credit at predetermined time slots
LOYALTY TOP UPAn intelligent system which keeps track of use of the SSTand its users. This system can apply certain businessrules to increase top-up / ARPU for customers frequentlyvisiting the particular Orange shop.
INFORMATION SERVICESInfo on pre & post-paid offers as well as marketing actionsof branding partners
CROSS SELLINGOffer discounts and coupons relating to the purchasemade and complementary products.
ACCESSORIESOffer „long tail‟ accessories or handsets from a virtualcatalogue.
TARGETED ADVERTISINGServes adverts based on gender and age of viewer.Verified analytical reports distinguish length of advertengagement, time of day and demographic.
O2 Ireland – Neon Font and Desert
O2 Germany – Simple and Clear
T Mobile Netherlands – Top Up and Bill Payment
T Mobile Netherlands – Turkish Language
Vodafone Netherlands – English Language
Vodafone Netherlands – Clear Interface
Vodafone Ireland – ‘iPhone’ Interface
Vodafone Ireland – Upsell Promotion
Denarii USA – Financial Services
Physical Vending – Example of Product Bundle
Top Up Israel – Active Logo and Multi-language
REMOTE MONITORINGAll components are constantly monitored and any problemis immediately reported to the status monitor.The alerts may be communicated to a designated personby SMS, email or viewed on the status monitor.