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H@nd Presentation Presentation Transcript

  • 1. H@ND INTERNATIONAL
  • 2. WHO WE AREH@ND is an ICT service provider specialising indesigning, developing and managing transaction basedsystems.Founded in 2000 in The Netherlands, H@ND remains aleader in transaction processing in the Benelux.
  • 3. WHO WE AREH@ND develop a range of customer friendly, businesslogical, self-service terminals. Designed to be attractiveand tactile, but with industry leading reliability andfunctionality.
  • 4. WHAT WE DOH@ND develop solutions for retail self service terminals.We deliver turnkey projects to address the customer‟srequirements – from queue busting to increasing theconversion rate and improving customer satisfaction.
  • 5. REDUCE QUEUING TIME“It has removed a substantial volume of traffic awayfrom counters which is key for sales at busy periodsand also our customer experience scores.”Vodafone Ireland
  • 6. MULTIPLE PRODUCTS“We can offer many products, from top up and billpayment, to new services including government paymentsand fines, motor taxes, to electricity and TV.”Top Up Israel
  • 7. ASSISTED SELLING“We can suggest optimum tariff plans, and guide thecustomer to the best proposition without staff interventionand the required training.”Media Markt Saturn
  • 8. HASSLE FREE BILL PAY“We have experienced a much greater usage of billpayment in store, creating traffic and upsell possibilitieswithout the need for additional staff time.”T Mobile Netherlands
  • 9. PROMOTIONS AND UPSELL“Effective promotions introduced very simply.”O2 Germany
  • 10. ADDITIONAL SERVICES“physical vending offers a very efficient solution todistributing sim packs, surf sticks and low cost handsets.”T Mobile Austria
  • 11. BRANDED PRESENCE“provides a very visible and effective presence in busylocations such as airports.”Vodafone Ireland
  • 12. OUR TERMINALS
  • 13. Free Standing with Optional Advertising Screen
  • 14. Custom T Mobile Design
  • 15. Thru-Wall or Glass, 24 Hour ATM Style
  • 16. Physical Vending Unit
  • 17. MODULAR SET UPComponents are available both in a cabinet (standard ormade to measure) or as separate components that can beintegrated in a shop wall. We have also introduced avending machine with LCD touchscreen
  • 18. TOP QUALITY COMPONENTSAll components are sourced for durability and low maintenance.Components are based on international standards and areavailable internationally, which enables a quick rollout.Maintenance can be performed on a components-swap basisfor minimal downtime
  • 19. FLEXIBLE FRAMEWORKOne core application controlling all components as well asprocesses.Allows for a flexible set up of the sales process.Adding and removing of additional applications on the SST
  • 20. MULTIPLE PAYMENT TYPESPermits payment by cash, credit or debit card.Change giving an option.Allows voucher and bar code as payment.
  • 21. MAINTENANCERemote monitoring of all components on individual SSTs,by web or smartphone.Full remote management and maintenance.Hardware replacement on a „swap out‟ basis.
  • 22. SERVICE ENHANCEMENTS
  • 23. HAPPY HOURCustomer can get extra credit at predetermined time slots
  • 24. LOYALTY TOP UPAn intelligent system which keeps track of use of the SSTand its users. This system can apply certain businessrules to increase top-up / ARPU for customers frequentlyvisiting the particular Orange shop.
  • 25. INFORMATION SERVICESInfo on pre & post-paid offers as well as marketing actionsof branding partners
  • 26. CROSS SELLINGOffer discounts and coupons relating to the purchasemade and complementary products.
  • 27. ACCESSORIESOffer „long tail‟ accessories or handsets from a virtualcatalogue.
  • 28. TARGETED ADVERTISINGServes adverts based on gender and age of viewer.Verified analytical reports distinguish length of advertengagement, time of day and demographic.
  • 29. SAMPLE INTERFACES
  • 30. O2 Ireland – Neon Font and Desert
  • 31. O2 Germany – Simple and Clear
  • 32. T Mobile Netherlands – Top Up and Bill Payment
  • 33. T Mobile Netherlands – Turkish Language
  • 34. Vodafone Netherlands – English Language
  • 35. Vodafone Netherlands – Clear Interface
  • 36. Vodafone Ireland – ‘iPhone’ Interface
  • 37. Vodafone Ireland – Upsell Promotion
  • 38. Denarii USA – Financial Services
  • 39. Physical Vending – Example of Product Bundle
  • 40. Top Up Israel – Active Logo and Multi-language
  • 41. REMOTE MONITORINGAll components are constantly monitored and any problemis immediately reported to the status monitor.The alerts may be communicated to a designated personby SMS, email or viewed on the status monitor.
  • 42. Status Monitor screen shot