Hots overview & guide

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  • 1. HOTS Overview & Guide Overview of the HOTS Network: The YRAEH Mission is to be collaborative solutions to poverty and homelessness in York Region. The purpose of HOTS network is to provide housing, outreach, transitional support workers with an online platform were relationships between workers can be strengthened and the networks of support that directly impact the well being of service users are enhanced. By sharing insights, experiences, strategies and tools on the HOTS network, members contribute to the collective knowledge of their community which further strengthens the social safety net for service users. The YRAEH sees the potential for discovering new solutions to complex problems affecting people experiencing poverty and homelessness. An underlying premise/assumption is that when front line workers operating within a cross sectoral network, supported by a foundation of trust derived from their shared experience, they are well positioned to identify gaps in services and emerging critical issues, that once identified may be addressed through collaborative interventions. Online Network Coordinator Role: The HOTS network employs one staff called the Online Network Coordinator. This person monitors activity on the network and is available to assist members in all aspects of using the HOTS network. Responsibilities include: facilitating participation on the Network; answering questions regarding using the network; posting responses; directing members to other members for information or linking members to other members with specific expertise; ensuring guidelines for using the HOTS network are followed; clarify or resolve any communication issues that arise. This person also conducts monthly metric monitoring and identifies potential service issues, gaps or areas that are emergent and may need further examination by the YRAEH and its member groups. The person will also tracks changes in member participation in terms of member’s overcoming resistance or fears about publishing content online. Guidelines (policies) for Participation on HOTS 1. Be Responsible. Posting comments and using other forms of online dialogue such as photos or videos are individual interactions, not your organizational communications. As a staff person employed by your organization, you are personally responsible for your post. On the HOTS network, you participate as an employee of your organization and it’s expected that your participation on HOTS network complies with the policy standards set by your organization.
  • 2. 2. Be Smart. A community post is visible to all members of the HOTS network. Remember that what you write will be public for a long time – be respectful to the other members of the network, the organizations you mention, your own organization, your colleagues, service users, donor/sponsors. 3. Identify Yourself. Authenticity and transparency are driving factors of the HOTS network. Fill out your profile so people know who you are and your area of work. 4. Include a Disclaimer. At certain times when you post on the HOTS network (and we hope you make lots of posts) it is important to make it clear that you are speaking for yourself and not on behalf of your organization. If your post has to do with your work or subjects associated with your organization, use a disclaimer such as this: “The postings on this site are my own and don’t represent “your organization’s” positions, strategies or opinions.” This is a good practice but does not exempt you from being held accountable for what you write. 5. Respect Privacy of Others. When posting about service issues and challenges keep your posts general and without any breach of privacy. Don’t post comments or cite personal details (or any content) about your service users, fellow colleagues, volunteers, donors or partners without their permission. Any disclosure of confidential information will be subject to the same personnel policies of your organization that apply to wrongful dissemination of information via email, conversations and written correspondence. 6. Write What You Know. You have a unique perspective on your organization’s purpose, your own talents, skills and current responsibilities. Share your knowledge, your passions and your personality in your posts by writing about what you know. Your colleagues on the HOTS network will appreciate and understand your specialty and interests. 7. Include Links. When you discover useful web based resources please cite them with a link or if you’re an active commenter, make a post on their web site or blog. By doing this, you are connecting to the bigger conversation and reaching out to new audiences. 8. Be Respectful. It’s okay to disagree with others but cutting down or insulting your colleagues on the HOTS network is not. Respect your network members and don’t use obscenities, personal insults, ethnic slurs or other disparaging language to express yourself. 9. Work Matters. Ensure that you’re commenting on the HOTS network doesn’t interfere with your work commitments. Discuss with your manager if you are uncertain about the appropriateness of publishing comments during business hours. 10. Don’t Tell Secrets. The nature of your job may provide you with access to confidential information regarding your organization or fellow employees. Respect and maintain the confidentiality that has been entrusted to you. Don’t divulge or discuss proprietary information, internal documents and personal details about other people or other confidential material.