A Multisectoral Response to Violence in our Communities
FAMILY JUSTICE CENTRE•Co-location model to house key services for survivors ofviolence against women and their children under one roof.•Multi-disciplinary team of professionals who providecoordinated support so that women can access the services theyneed in one place, without having to repeatedly retell theirexperiences.•Create multiple entry points to service, women receive wrap-around support from a team of service providers who offerchoices to fit the womans individual experiences.
OUR PROMISE•Provision of inclusive, respectful, and equitable services.•Services are provided along a continuum of care thataddresses the needs and priorities of the client.•Acknowledge that harms occur within a social context thatincludes determinants of health and provision of basic needs.•Programs and services are based on realistic and achievableand measurable objectives in consultation with survivors.•Services are provided from a balanced approach and arebased on sound evidence and ongoing evaluation.
OPPORTUNITIES• Increase credibility and impact.• Increase cooperation and trust amongst diverse sectors.• Reduction of service duplication.• Resource utilization through expense sharing (professional development).
FRAMEWORK FOR ACTIONSurvey Findings:•Model: Main building housing multiple services, with smallersatellite offices providing basic services. (50%)•Location (City/Town): • Richmond Hill (42%) • Newmarket (27%) • Markham (17%) • Secure entry and exit • Populated area • Generic name
FRAMEWORK FOR ACTIONSurvey Findings: Priorities for Service Users•Transportation• Childcare• Security & confidentiality• Information regarding services• Low-cost & immediate service• Availability of in-language service• Support for non-status women• Extended hours of operation• Support for queer and trans women• Accessible services for differently able women
FRAMEWORK FOR ACTIONSurvey Findings: Priorities for Service Providers•Transparent partner agreements•Financial implications (costs and savings)•Leadership Structure•Organizations participating•Exit strategies•Flexibility of space arrangements•Training•Resources (telephone, board room, information technology,kitchen, etc.)
FRAMEWORK FOR ACTIONSurvey Findings: Centralized Safe & Confidential Servicesfor Women and Children experiencing violence:•Reception & waiting area•Centralized Intake•Seamless transition/referrals between agencies•Common risk assessment strategy•Common safety plan•Private meeting & group rooms•Confidential filing system
SPACEName for the Community Hub will need to be finalized. Keycommunity stakeholders (survivors of violence and service providers)must be included in the process of naming the Hub to ensure communityrepresentation and buy-in. The infrastructural and accessibility needs ofthe space will be identified and addressed. Location: Newmarket Lease Term: July 1st 2012 – June 30th 2014 Move-In Date: August 1st 2012 (following renovations)
ORGANIZATIONAL STRUCTURE Executive Advisory Committee Steering Co-Chair Committee Co-Chair Case Marketing Resource InformationPartnership Evaluation Management Working Development Technology Working Working Working Group Working Working Group Group Group Group Group
CURRENT NEEDSWorking Groups: Recruitment, ongoing contact to ensure completion ofgoals, resources required, staff support, and ongoing evaluation of needs.Partnerships: Create a shared framework amongst partner organizations,finalize the vision, mission and goals. Identify key services to be phased in,and determine resources partners can allocate and share (e.g. staffing,equipment). Document the nature and scope of the service eachorganization will offer through the Community Hub and its level of fiscalresponsibility via Memoranda of Understanding.Case Management: Create Framework, provide staff orientation, planproject launch, create intake process and schedule of services to bedelivered, space allocation, and information access.
CURRENT NEEDSMarketing and Public Relations: Development of materials,website/social media, press releases, linkages to local reporters andoutreach into the community.Resource Development: Seek seed money from Foundations to encouragecontinued collaboration. Connect with local Service Clubs such asSoroptimists for Rotary contributions for broad-based community efforts.Plan campaigns, using mass media (television, radio, newspaper) to helpraise profile and may help to promote the hub to funders.
QUESTIONS FOR SMALL GROUPS•How are agencies already involved in collaborative servicedelivery?•What do we need to do differently within the Hub to ensuregreater outcomes for survivors of violence?•What existing strengths & skills can we contribute?•How will we do that? (responsibility & timeframe)