Netflix continuously improved Huge DVD selection New Streaming Video
Then… a perfect storm…Pricing and service changes upset customers
In hindsight, it is hard to justify. Having separatebrands can in theory make sense. However,after the price increase, Qwikster became theysymbol of Netflix not listening.Qwikster was shut down -- Reed Hastings, CEO, Netflix
Has netflix lost its way… Or do they just suck at new releases?