RadOnc IS: Update to Faculty 12/18/2009 Brendten Eickstaedt,  Director of IS
RadOnc IS Department Structure
Contacting IS for Support Requests <ul><li>Support Requests     Something used to work, but doesn’t anymore, and I need i...
Contacting IS for Project Requests <ul><li>Project Requests     It would make things easier/better/ faster/etc. if we add...
In Process Programs and Constituent Projects <ul><li>Protons (P) </li></ul><ul><ul><li>CHOP Nihon Kohden/Compurecord – Pro...
IS Project Request Form
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Rad Onc Is Faculty Update 12182009

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  • -general IT department structure -who should be contacted regarding problems/issues - the major projects that you are working on.
  • Rad Onc Is Faculty Update 12182009

    1. 1. RadOnc IS: Update to Faculty 12/18/2009 Brendten Eickstaedt, Director of IS
    2. 2. RadOnc IS Department Structure
    3. 3. Contacting IS for Support Requests <ul><li>Support Requests  Something used to work, but doesn’t anymore, and I need it fixed! </li></ul><ul><ul><li>Urgent (must be resolved ASAP, but < 4 hours for certain): 215-662-7474 </li></ul></ul><ul><ul><ul><li>Make sure to say this is Impacting Patient Care </li></ul></ul></ul><ul><ul><ul><li>Analyst will attempt to resolve in real-time </li></ul></ul></ul><ul><ul><ul><li>If not able, analyst will open ticket and page out to field for rapid resolution </li></ul></ul></ul><ul><ul><li>Non-Urgent (can be resolved in > 4 hours – several days): [email_address] </li></ul></ul><ul><ul><ul><li>Provide as much detail as possible </li></ul></ul></ul><ul><ul><ul><li>Provide phone number at which to contact you </li></ul></ul></ul>
    4. 4. Contacting IS for Project Requests <ul><li>Project Requests  It would make things easier/better/ faster/etc. if we added/changed/ got rid of/etc… </li></ul><ul><ul><li>For Now: </li></ul></ul><ul><ul><ul><li>Project Request Form emailed to you today </li></ul></ul></ul><ul><ul><ul><li>Email completed form to [email_address] </li></ul></ul></ul><ul><ul><ul><li>Call or email me if you would like status </li></ul></ul></ul><ul><ul><li>Future (hopefully!): </li></ul></ul><ul><ul><ul><li>Web-based system for entering requests </li></ul></ul></ul><ul><ul><ul><li>Online status updates </li></ul></ul></ul>
    5. 5. In Process Programs and Constituent Projects <ul><li>Protons (P) </li></ul><ul><ul><li>CHOP Nihon Kohden/Compurecord – Protons </li></ul></ul><ul><ul><li>Walter Reed Polycom </li></ul></ul><ul><ul><li>Walter Reed remote connectivity </li></ul></ul><ul><ul><li>SV Workstation roll-out </li></ul></ul><ul><ul><li>PC roll-out </li></ul></ul><ul><li>Clinical & Business Systems (CBS) </li></ul><ul><ul><li>Interface - Aria <-> PAH SMS </li></ul></ul><ul><ul><li>Interface - Aria -> IBA </li></ul></ul><ul><ul><li>Interface - Aria -> IDX Sched </li></ul></ul><ul><ul><li>CHOP Nihon Kohden/Compurecord - Linacs </li></ul></ul><ul><ul><li>Navicare </li></ul></ul><ul><ul><li>PAH Epic </li></ul></ul><ul><ul><li>Epic APM </li></ul></ul><ul><li>Cancer Informatics (CI) </li></ul><ul><ul><li>Visiontree </li></ul></ul><ul><ul><li>Cancer Informatics System spec and design </li></ul></ul><ul><li>IS Infrastructure & Processes (IIP) </li></ul><ul><ul><li>Aria Server Refresh </li></ul></ul><ul><ul><li>Chart rounds conferencing </li></ul></ul><ul><ul><li>Doylestown Build-out </li></ul></ul><ul><ul><li>Fisher Academic Space Build-out </li></ul></ul><ul><ul><li>RadOnc/UPHS IS Support Process Redesign </li></ul></ul><ul><ul><li>RadOnc IS Strategic Plan </li></ul></ul><ul><ul><li>Mercer Disconnect </li></ul></ul><ul><ul><li>Domain, Email & Data Migration </li></ul></ul><ul><ul><li>Project Portfolio Management (PPM) </li></ul></ul><ul><ul><li>Varian Performance </li></ul></ul><ul><ul><li>WAN connectivity to satellite sites </li></ul></ul><ul><li>Reporting (R) </li></ul><ul><ul><li>CHOP </li></ul></ul><ul><ul><li>Protons </li></ul></ul><ul><ul><li>Operations </li></ul></ul>
    6. 6. IS Project Request Form

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