INTERPERSONAL AND COMMUNICATION SKILLS- C.12

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INTERPERSONAL AND COMMUNICATION SKILLS

CHAPTER 12

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INTERPERSONAL AND COMMUNICATION SKILLS- C.12

  1. 1. PRESENTATIO N MANAGINMANAGIN GG
  2. 2. DEFINITIONS OF EMOTIONS It is difficult to define emotion because it involves so many elements including feelings. Let us take a look at the definitions given by some scholars. In his book 'Principles of Psychology', William James, a scholar and psychologist, describes emotion as "Our natural way of thinking about”. Some scholars also believe that the bodily changes follow directly the perception of the exciting fact and that our feeling of the changes as they occur is the emotion.
  3. 3. CONTINUATIOCONTINUATIO NNDefinition of emotion can be found in the bookDefinition of emotion can be found in the book 'The Emotions: Outline of a Theory','The Emotions: Outline of a Theory', wherewhere Jean-Jean- Paul SartrePaul Sartre, mentioned ", mentioned "We merely state that theyWe merely state that they (emotions) are all(emotions) are all ““TANTAMOUNT”TANTAMOUNT” to setting up ato setting up a magical world by using the body as a meansmagical world by using the body as a means ““INCANTATIONINCANTATION".". Emotions are ourEmotions are our “AFFECTIVE”“AFFECTIVE” responses toresponses to changing relationships between ourselves and thechanging relationships between ourselves and the environmentenvironment ( by Lazarus, 1991).( by Lazarus, 1991).
  4. 4. CONTINUATICONTINUATI ONONEmotions may change in different situations orEmotions may change in different situations or contexts.contexts. For example, if the day is bright and shining weFor example, if the day is bright and shining we feel like singing and dancing merrily.feel like singing and dancing merrily. Emotions are not only feelings but also includeEmotions are not only feelings but also include other elements such asother elements such as facial or voicefacial or voice expressions, physiological changes,expressions, physiological changes, andand changes in action tendencies or actionchanges in action tendencies or action readiness.readiness.
  5. 5. CONTINUATIO NEmotions have many dimensions that are signaled by internal physiological changes, manifested by non-verbal reactions, and defined by cognitive interpretations. For example, when we are angry, our heartbeat may increase or our blood pressure may rise (physiological changes). Then, we may sweat or our gestures may change (non-verbal reactions), and finally the mind will determine how we feel and learn to control or manage the anger.
  6. 6. FACTORSFACTORS INFLUENCEDINFLUENCED Expression of emotions is very muchExpression of emotions is very much influenced by the following factors: byinfluenced by the following factors: by Adler and Rosenfeld, 1999).Adler and Rosenfeld, 1999). 1) CULTURE1) CULTURE 2) GENDER2) GENDER 3) SOCIAL ROLES3) SOCIAL ROLES 4) SOCIAL CONVENTIONS4) SOCIAL CONVENTIONS 5) EMOTIONAL CONTAGION5) EMOTIONAL CONTAGION 6) SELF-DISCLOSURE ANXIETY6) SELF-DISCLOSURE ANXIETY
  7. 7. CONTINUATIOCONTINUATIO NN1) CULTURE o DIFFERENT CULTURE HAS DIFFERENT VALUES AND COMMUNICATION BEHAVIORS. 2) GENDER o WOMEN ARE SAID TO BE MORE SENSITIVE TO THE FEELINGS OF OTHERS THAN MEN. 3) SOCIAL ROLES o PEOPLE ARE TAUGHT TO BEHAVE APPROPRIATELY IN THEIR DESIGNATIONS.
  8. 8. CONTINUATIOCONTINUATIO NN4) SOCIAL CONVENTIONS  CERTAIN SOCIAL RULES DISCOURAGE PEOPLE TO REVEAL THEIR NEGATIVE OR POSITIVE EMOTIONS SUCH AS ANGER OR HAPPINESS TO OTHER IN PUBLIC. 5) EMOTIONAL CONTAGION  OUR EMOTION CAN BE CONTAGIOUS.A SAD PERSON MAY END UP HAPPY AFTER COMMUNICATING WITH A HAPPY PERSON OR VICE VERSA. 6) SELF-DISCLOSURE ANXIETY  SOME PEOPLE HIDE THEIR EMOTIONS TO AVOID REVEALING THEIR WEAKNESSES TO OTHER PEOPLE.
  9. 9. CONCLUSIONCONCLUSION In conclusion, emotion is difficult to define because it comprises of many aspects of communication behaviors and values of the communicators. However, scholars agree that emotion is made up of several components namely physiological changes, non-verbal reactions, and cognitive interpretations of the communicators.
  10. 10. CONCLUSIONCONCLUSION In conclusion, emotion is difficult to define because it comprises of many aspects of communication behaviors and values of the communicators. However, scholars agree that emotion is made up of several components namely physiological changes, non-verbal reactions, and cognitive interpretations of the communicators.

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