Strategies for Managing Disparate
           Devices in Your Mobile Fleet
                        MRW1 - August 24, 2010

...
Agenda
     •   MANAGEMENT APPROACH
     •   MOBILE DEVICE POLICY
     •   DEVICES / TRENDS
     •   MANAGEMENT TOOLS




...
“Enterprises have been reluctant to embrace the
     newest mobile devices because of concerns about
     security, not to...
“Consumerization” of
                             Enterprise Mobility

     In a recent survey, nearly 80% of companies
  ...
Approaches to
                   Mobile Device Management
     • Big Brother
           – Standardize on one, and only one...
Determine the Right Approach
     • WHO?
           – End User Segmentation
                   •   Executives/Management
 ...
Mobile Device Policy
     • Device Selection
           – Standardize on one platform, or allow variety?
                 ...
Mobile Device Policy
     • Security
           – Policy Compliance
           – Passwords
           – Data Encryption
  ...
Poll
     • Please pick all the items below that best
       describe your mobile device password policy
     • Please pic...
Live Example - Vorys
     • Vorys, Sater, Seymour and Pease LLP
           – 7 offices, 375 attorneys, 850 users
         ...
Live Example - Vorys
     • The Good
           – Users can choose from many devices
           – Firm not tied into a sin...
Live Example - Vorys
     • The Ugly
           – Managing devices requires compromises
                   • Example - Goo...
Live Example - Vorys
     • Lessons Learned
           – Treat security and manageability as the primary
             requ...
Live Example - Tarlow
     • Tarlow, Breed, Hart & Rodgers, P.C.
           – 1 office, 21 attorneys, 47 users
           ...
Live Example - Tarlow
     • The Good
           –   Users are happy with device selection
           –   IT is happy with...
Live Example - Tarlow
     • Lessons Learned
           – Security of data is paramount
           – Find balance between ...
Future Management Considerations
     • Evolution of Privacy laws
           – Encryption to a higher standard.
     • Evo...
Mobile Device Trends
     • Global Trends
     • US Smartphone Market Share
     • Legal Industry




MRW1 – 8/24/2010
Global Smartphone Sales
Millions of Units




                    Source: Gartner; Forecast: Smartphones by Operating Syst...
Smartphone Platform
                              Market Share
                                              Share (%) of ...
Legal Industry
     • RIM is still the King in Legal
           – 78% of law firms in 2009 ILTA tech survey indicate RIM d...
Device and Platform Standardization has been replaced by Device and Platform 
          Heterogeneous control, security an...
Social Engineering; Policy & People


       Exchange Active sync   BES   Apple     Third Party Tools
              (EAS) ...
BES / BES Express




MRW1 – 8/24/2010
Microsoft Exchange ActiveSync




MRW1 – 8/24/2010
Microsoft Mobile Device Manager




MRW1 – 8/24/2010
iPhone Configuration Utility




MRW1 – 8/24/2010
Good for Enterprise




MRW1 – 8/24/2010
Zenprise




MRW1 – 8/24/2010
Boxtone




MRW1 – 8/24/2010
Our Advice
     • Having A strategy is better than NO strategy

     • Think long-term when developing your policy

     •...
Questions?




MRW1 – 8/24/2010
Thank You!
     • Kris Snyder, President and CEO
       Vox Mobile
     • Brian Donato, IT Director
       Vorys, Sater, S...
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Strategies for Managing Disparate Devices in Your Mobile Fleet

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Chances are, your firm’s fleet of mobile devices is by no means a uniform one. It may work, but that doesn’t mean that the hodge-podge environment of disparate devices is easy to manage. This session will explore how to allow multiple vendors into your mobile environment, as well as how to handle staff leaving, touchscreen versus QWERTY, carrier contracts, and integration options such as Good, BES, ActiveSynch and Notifylink.

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Strategies for Managing Disparate Devices in Your Mobile Fleet

  1. 1. Strategies for Managing Disparate Devices in Your Mobile Fleet MRW1 - August 24, 2010 Kris Snyder Brian Donato Christopher Hunt MRW1 – 8/24/2010
  2. 2. Agenda • MANAGEMENT APPROACH • MOBILE DEVICE POLICY • DEVICES / TRENDS • MANAGEMENT TOOLS MRW1 – 8/24/2010
  3. 3. “Enterprises have been reluctant to embrace the newest mobile devices because of concerns about security, not to mention the increased management burdens that the new devices would place on already strapped IT departments.” Philippe Winthrop, Research Director, Strategy Analytics MRW1 – 8/24/2010
  4. 4. “Consumerization” of Enterprise Mobility In a recent survey, nearly 80% of companies have seen increases in the number of employees wanting to use their own mobile devices to access enterprise data, due in large part to the iPhone, and more recently, Android devices. Source: Vanson Bourne, “The Device Dilemma,” Sept. 2009 MRW1 – 8/24/2010
  5. 5. Approaches to Mobile Device Management • Big Brother – Standardize on one, and only one, platform – most likely Blackberry – Firm owns and controls all devices ** Users want more freedom, more choice • Free-for-all – Allow any device – Users responsible for purchasing and maintaining ** How to manage? • Hybrid – Multiple devices supported, within set limitations – Users or firm can purchase ** IT controls certain aspects, users retain control over device choice, everyone is happy. Or are they? Poll Results MRW1 – 8/24/2010
  6. 6. Determine the Right Approach • WHO? – End User Segmentation • Executives/Management • IT vs. Non IT • Lines of Business: Partner vs. Non-Partner; Timekeeper vs. Staff • IL vs. CL • WHAT? – PIM, Extended Application or Mobilized Task • Mobile Operating Systems • Device or form factor selection • WHERE? – Cellular, Wi-Fi • HOW? – Device, Application, Service, Security, Expense, and Asset Management MRW1 – 8/24/2010
  7. 7. Mobile Device Policy • Device Selection – Standardize on one platform, or allow variety? • Form / Function (QWERTY vs. Touch Screen) – Who owns the device? – All about the apps – Support and Inventory Implications • Carriers / Plans – Who pays? MRW1 – 8/24/2010
  8. 8. Mobile Device Policy • Security – Policy Compliance – Passwords – Data Encryption – What to do when employee leaves? • Wipe whole device vs. wipe enterprise data? • Office Cultural and Political Considerations – Finding common ground without causing a mutiny MRW1 – 8/24/2010
  9. 9. Poll • Please pick all the items below that best describe your mobile device password policy • Please pick all the items below the best describe your mobile device encryption policy. • Please pick the items below the best describe how you view Mobile device security. MRW1 – 8/24/2010
  10. 10. Live Example - Vorys • Vorys, Sater, Seymour and Pease LLP – 7 offices, 375 attorneys, 850 users – About 450 mobile devices supported • Management Model – Hybrid • Firm manages a loaner pool of blackberry – Managed with BES • Firm supports personal RIM, Windows and iPhone devices – We use Exchange Active Sync and Good – User buys devices, Reimbursed for service MRW1 – 8/24/2010
  11. 11. Live Example - Vorys • The Good – Users can choose from many devices – Firm not tied into a single device – Attorney feel more relevant with latest devices. • The Bad – Much more setup and support work – Cannot leverage all devices to run firm standard software. MRW1 – 8/24/2010
  12. 12. Live Example - Vorys • The Ugly – Managing devices requires compromises • Example - Good for iPhone makes device much less adept at email. – Can be difficult to say no to a popular device – Lost control of data • iTunes, BB Desktop backups? MRW1 – 8/24/2010
  13. 13. Live Example - Vorys • Lessons Learned – Treat security and manageability as the primary requirements. – If you view these devices as a platform, treat them as such – Long term, supporting multiple devices likely isn’t a win for the firm. MRW1 – 8/24/2010
  14. 14. Live Example - Tarlow • Tarlow, Breed, Hart & Rodgers, P.C. – 1 office, 21 attorneys, 47 users – 26 mobile devices • 57% iPhone; 31% Symbian; 8% Android; 4% Windows Mobile • Management Model – Hybrid • Good for Enterprise – Currently supports 120 devices over the 4 major OS platforms – Users may select from either a Firm-provided device or buy their own APPROVED device; Firm pays for data. MRW1 – 8/24/2010
  15. 15. Live Example - Tarlow • The Good – Users are happy with device selection – IT is happy with uniform email delivery service – Easy management of mobile device fleet – Compliance with data security laws • The Bad – Users not always happy with limitations of the Good email client – IT is assumed to know everything about every phone AND app on the market – When something breaks, users want IT to deal with it, even if they bought their own phone MRW1 – 8/24/2010
  16. 16. Live Example - Tarlow • Lessons Learned – Security of data is paramount – Find balance between keeping users happy and keeping IT sane – Letting go of some control also requires users to assume some control – if they won’t, this strategy may not work MRW1 – 8/24/2010
  17. 17. Future Management Considerations • Evolution of Privacy laws – Encryption to a higher standard. • Evolution of devices as platforms – How do you handle O/S upgrades for PC? • Consumer v. Business devices – Where to draw the line • Hybrid Devices? – How significant is the phone part of SmartPhone? • Evolution of policy – Data is mingled MRW1 – 8/24/2010
  18. 18. Mobile Device Trends • Global Trends • US Smartphone Market Share • Legal Industry MRW1 – 8/24/2010
  19. 19. Global Smartphone Sales Millions of Units Source: Gartner; Forecast: Smartphones by Operating System and End User Segment, Worldwide, 2007-2013; Sept. 2009 MRW1 – 8/24/2010
  20. 20. Smartphone Platform Market Share Share (%) of Smartphone Subscribers Feb-10 May-10 % Change RIM 42.1% 41.7% -0.4% Apple* 25.4% 24.4% -1.0% Microsoft 15.1% 13.2% -1.9% Google 9.0% 13.0% 4.0% Palm 5.4% 4.8% -0.6% Other 3.0% 2.9% -0.1% Source: comScore May 2010 U.S. Mobile Subscriber Market Share MRW1 – 8/24/2010
  21. 21. Legal Industry • RIM is still the King in Legal – 78% of law firms in 2009 ILTA tech survey indicate RIM devices in use in their firms, an upward trend over the past three years. • iPhone beginning to infiltrate – 7% of firms indicated the presence of the iPhone • Support for multiple platforms increasing – 35% of firms indicate support for multiple platforms (up from 26% in 2008), with another 8% moving toward multiple platform support. • 2010 – the year of Android? – Great concern surrounding Android devices, centering on lack of policy enforcement and weak native enterprise email support. Source: ILTA’s 2009 Technology Survey MRW1 – 8/24/2010
  22. 22. Device and Platform Standardization has been replaced by Device and Platform  Heterogeneous control, security and management as the key initiative for corporate  IT organizations.  This, combined with the individual liable trend, is forcing cross  platform acceptance. iPhone Has BlackBerry Android is Windows Changed is a Here Mobile is the Game Mainstay Still Around MRW1 – 8/24/2010
  23. 23. Social Engineering; Policy & People Exchange Active sync BES Apple Third Party Tools (EAS) via Tools (Good, Mobile Iron, & BAS Trust Digital) MRW1 – 8/24/2010
  24. 24. BES / BES Express MRW1 – 8/24/2010
  25. 25. Microsoft Exchange ActiveSync MRW1 – 8/24/2010
  26. 26. Microsoft Mobile Device Manager MRW1 – 8/24/2010
  27. 27. iPhone Configuration Utility MRW1 – 8/24/2010
  28. 28. Good for Enterprise MRW1 – 8/24/2010
  29. 29. Zenprise MRW1 – 8/24/2010
  30. 30. Boxtone MRW1 – 8/24/2010
  31. 31. Our Advice • Having A strategy is better than NO strategy • Think long-term when developing your policy • Lots of technology tools, no technology solutions MRW1 – 8/24/2010
  32. 32. Questions? MRW1 – 8/24/2010
  33. 33. Thank You! • Kris Snyder, President and CEO Vox Mobile • Brian Donato, IT Director Vorys, Sater, Seymour and Pease LLP • Christopher Hunt, IT Director Tarlow, Breed, Hart & Rodgers, P.C. MRW1 – 8/24/2010

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