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Use Best Practice ITIL Framework to incorporate sustainability into your IT processes. Make sustainability Business As Usual.

Use Best Practice ITIL Framework to incorporate sustainability into your IT processes. Make sustainability Business As Usual.

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    eco -ITSM Presentation .ppt eco -ITSM Presentation .ppt Presentation Transcript

    • © Macanta 2010
    • MACANTA  CONSULTING  •  Macanta  provides  business  and  service  management   consul4ng,  transforming  businesses  into  high   performing,  profitable  and  sustainable  organisa4ons    •  Macanta  clients  include  execu4ves  and  senior   managers  across  a  broad  industry  base  COLLABORATION • SUPPORT • EMPOWERMENT • SUSTAINABILITY © Macanta 2010
    • WHAT  IS  eco-­‐ITSM?  •  An  innova4ve  &  effec4ve  new  service  offered  by   Macanta  Consul4ng  •  Uses  best  prac4ce  ITSM  to  facilitate  your  sustainability   objec4ves  •  Assesses  the  sustainability  of  your  IT  processes  across   the  service  lifecycle  to  minimise  costs,  reduce  waste   and  reduce  IT  carbon  emissions  •  Supports  your  corporate  social  responsibility  policy   and  the  achievement  of  environmental  targets  •  Provides  a  founda4on  for  con4nuous  improvement   © Macanta 2010
    • THE  VISION  eco-ITSM vision is to be the world leader in the provision of sustainable IT through continual process and service improvement © Macanta 2010
    • THE  IT  CHALLENGE  •  Un4l  recently,  sustainability  was  mainly  an   environmentalist  concern  •  Now  it  is  a  key  component  of  the  Corporate  Social   Responsibility  (CSR)  of  your  organisa4on  •  It  is  directly  linked  to  increased  produc4vity  and   profit  •  Adherence  to  CSR  is  core  to  employee  engagement  •  Your  approach  to  sustainability  is  your  reputa4on  and   brand  and  your  ability  to  enter  new  markets  •  It  is  a  regulatory  and  legisla4ve  requirement   © Macanta 2010
    • THE  FACTS  •  25%  of  costs  incurred  in  IT  are  aPributed  to  energy  •  IT’s  contribu4on  to  global  CO2  emissions  is  equivalent  to   the  airline  industry   =•  According  to  ACS,  in  Australia  ICT  is  responsible  for  2.7%   of  carbon  emissions   © Macanta 2010
    • THE  FACTS  In  2008  The  Climate  Group  and  the  Global  e-­‐Sustainability  ini4a4ve  issued  the  study  “SMART  2020;  enabling  the  low  carbon  economy  in  the  informa:on  age”.    It  predicted  that:   •  PC  ownership  will  quadruple  between  2007  and  2020,  to  4   billion  devices,  and  emissions  will  double  over  the  same   period,  with  laptops  overtaking  desktops  as  the  main  source   of  global  ICT  emissions  (22%)   •  Mobile  phone  ownership  will  almost  double  to  nearly  5   billion  accounts  by  2020,  but  emissions  will  only  grow  by  4%.     Broadband  uptake  will  treble  to  almost  900  million  accounts   over  the  same  period,  with  emissions  doubling  over  the   en4re  telecoms  infrastructure.   © Macanta 2010
    • Carbon  Footprint  by  Device  Category  (%)   Network Infrastructure 8.6% Total PCs 15.8% Total  PCs    Data Centre Environment Total  Servers   18.8% Games  Consoles   Video  Monitors   Total Servers 14.7% Data  Centre  Storage   Printers  &  Imaging  Equipment   Landline  Telephone  Equipment   Mobile Devices 1.0% Networking  Equipment   Mobile  Devices     Networking Equipment Data  Centre  Environment   7.0% Games Consoles 5.4% Network  Infrastructure   Landline Telephone Equipment 1.7% Video Monitors 9.7% IT accounts for 82.1% in total Printers & Imaging Data Centre Storage Equipment 1.5% 15.7%Source: Carbon and Computers in Australia ACS 2010 © Macanta 2010
    • ICT  Carbon  Emissions  per    Employee   Australia  2009   Construction 0.46   Accommodation and food Services 0.52   Rental, Hiring and Real Estate Services 0.52   Other Services 0.52   Retail Trade 0.63   Transport, Postal and Warehousing 0.68   Wholesale Trade 0.68   Health Care and Social Assistance 0.72   Average 0.75   Manufacturing 0.79   Professional, Scientific and Technical Services 0.85   Administrative and Support Services 0.89   Public Adminstration and Safety 0.95   Financial And Insurance Services 1.00   Arts and Recreation Services 1.00   Mining 1.04   Information, Media and Telecommunications 1.09   Electricity, Gas, Water and Waste Services 1.13   Education and training 1.26  Source: Carbon and Computers in Australia ACS 2010 © Macanta 2010
    • Enterprise  ICT  Carbon  Footprint  by  Industry   Australia  2009   Agriculture Forestry and Fishing 0.66%   Rental, Hiring and Real Estate Services 0.66%   Electricity, Gas, Water and Waste Services 0.96%   Mining 1.20%   Arts and Recreation Services 1.35%   Other Services 1.60%   Information, Media and Telecommunications 1.61%   Wholesale Trade 2.03%   Administrative and Support Services 2.28%   Accommodation and food Services 2.66%   Transport, Postal and Warehousing 2.70%   Financial And Insurance Services 2.76%   Construction 3.14%   Public Adminstration and Safety 4.43%   Professional, Scientific and Technical Services 4.88%   Retail Trade 5.28%   Manufacturing 5.43%   Health Care and Social Assistance 5.87%   Education and training 7.32%   Telecoms Network Infrastructure 8.58%  Source:  Carbon  and  Computers  in  Australia  ACS  2010   © Macanta 2010
    • Trade  Prac4ces  Act  guidance  (ACCC,  2008)    •  ACCC,  consumers  and  compe4tors  can  all  take   legal  ac4on  if  an  environmental  claim  poten4ally   breaches  the  Act.    •  Monetary  penal4es  of  up  to  $1.1  million  for   companies  and  up  to  $220  000  for  individuals,  as   well  as  injunc4ons,  adverse  publicity  orders,   correc4ve  adver4sing  orders,  community  service   orders  and  ancillary  orders  of  various  kinds.   © Macanta 2010
    • GREEN  IT  •  Currently,  IT  sustainability  prac4ces  focus  on  hardware   recycling,  data  de-­‐duplica4on  and  power  management  •  Building  ‘green’  data  centres  will  make  a  difference,   but  will  not  address  the  growing  power  consump4on   predic4ons  being  made  as  ini4a4ves  such  as  cloud   compu4ng  are  adopted   © Macanta 2010
    • eco-­‐ITSM  •  eco-­‐ITSM  is  a  sustainability  assessment  and  service   improvement  tool  •  In  an  eco-­‐ITSM  assessment,  every  process  across  the  service   lifecycle  is  assessed  using  a  process  maturity  framework,   providing  a  scored  baseline  from  which  to  drive  and  measure   improvement  •  Improvements  are  priori4sed  and  quick  wins  iden4fied  •  Assistance  with  the  process  improvement  project  is  provided   “The sustainable way to decrease carbon emissions is by improving workflow. In this way, IT can contribute to reductions across the business, and not just in IT.” (Chris Ingle, Research Director at Analyst House, UK) © Macanta 2010
    • THE  eco-­‐ITSM  DIFFERENCE  •  Most  green  IT  ini4a4ves  focus  on  technology  alone   whereas  the  eco-­‐ITSM  focus  in  on  process  •  Process  improvements  that  include  sustainability   considera4ons  will  change  behaviour  across  the   organisa4on  •  eco-­‐ITSM  focuses  on  the  solu4on  -­‐  not  the  problem  •  Par4cipa4ng  organisa4ons  can  use  the  eco-­‐ITSM  logo   and  maturity  ra4ng  to  demonstrate  commitment  to   posi4ve  ac4on   © Macanta 2010
    • THE  eco-­‐ITSM  APPROACH   Align  assessment  with   Vision  and  Goals   desired  outcomes   Data  gathering   Assessment   Interviews   Detailed  analysis  of  data   Analysis   Verifica4on   Baseline  -­‐  Maturity  ra4ng  Drive  implementa4on   Maturity  Ra4ng   Maintain   for  each  process  (PMF)  Monitor  and  report  on   Momentum  progress  against  target   Determine  gap  between   Gap  Analysis   baseline  and  desired  state   Report  of   Detailed  report  and   Findings   recommenda4ons   Presenta4on   Presenta4on  of  findings   and  Workshop   Project  planning  and   Implementa4on   execu4on   © Macanta 2010
    • THE  RESULTS  (example)   © Macanta 2010
    • SHOW  ME  THE  MONEY  •  Sun  Microsystems   –  4  loca4ons  –  3  months   –  6199  comatosed  devices   –  440  pallets   –  4100  servers   –  64%  powered  on  and  running  24x7   2624  servers  x  $7000  annual  energy  cost  =  $18,368,000   CO2  emission  reducWon  =  6000  cars  off  the  road  •  eco-­‐ITSM  Solu4on  -­‐  embed  sustainability  prac4ces  into:   •  Service  Asset  and  Configura4on  Management   •  Change  Management   •  Release  &  Deployment  Management   © Macanta 2010
    • SHOW  ME  THE  MONEY  •  Large  Financial  Organisa4on   –  300  onsite  callouts  per  week   –  Average  cost  per  callout  =  $180   –  Average  travel  to  work  =  20km  return   Callout  cost  per  year  =  $2.8  million   CO2  emissions  per  year  =  70  tonnes  •  eco-­‐ITSM  Solu4on - embed sustainability practices into:   •  Incident  Management   •  Problem  Management   •  Service  Knowledge  Management   © Macanta 2010
    • SHOW  ME  THE  MONEY  •  Intel   –  Applica4on  reduc4on   –  2007  to  2009   –  37%  reduc4on   –  Target  50%  reduc4on  Project  result  –  EsWmate  net  present  value  =  >  $50  million  •  eco-­‐ITSM  Solution - embed sustainability practices into:   •  Service  Pormolio  Management   •  Service  Catalogue  Management   •  Change  Management   © Macanta 2010
    • Hierarchy  of  Needs  for  IT  Management   Corporate   Social   Responsibility   Financial     Needs   Opera4onal     Needs   © Macanta 2010
    • FIVE  GOOD  REASONS  TO  IMPLEMENT  eco-­‐ITSM  1.  Embeds  sustainability  into  day  to  day  opera4ons  –  it   becomes  business  as  usual  2.  Ensures  that  you  are  not  reac4ng  constantly  to  the   growing  carbon  footprint  –  preven4on  is  bePer  than   cure  3.  Adopts  a  service  lifecycle  approach  to  sustainability  4.  Increases  produc4vity  and  the  boPom  line  5.  APracts  and  retains  good  staff   © Macanta 2010
    • BENEFITS  TO  THE  CIO  •  Demonstrates  CIO’s  commitment  to  achievement  of  the   objec4ves  of  the  Corporate  Social  Responsibility  Policy  •  The  CIO  is  seen  to  be  responsive  to  the  demands  of  the  CEO   and  CFO  on  sustainability  issues  •  The  CIO  can  respond  to  the  requirements  of  the  sustainability   team  by  reducing  carbon  footprint  •  Provides  measurement  of  process  improvement  to  achieve   increased  sustainability  •  Ensures  inclusion  of  sustainability  considera4ons  in  decisions   made  on  a  daily  basis  by  people  at  all  levels  in  the   organisa4on  •  Enables  the  CIO  to  be  an  effec4ve  Carbon  Informa4on  Officer   © Macanta 2010
    • Summary  of  BENEFITS  Financial  benefit  eco-­‐ITSM  Assessment  shows  you  how  adopWng   sustainable  processes  not  only  reduces  carbon   footprint  but  improves  financial  performance.Brand  benefit  OrganisaWons  that  embed  sustainability  into   everyday  acWviWes  are  demonstraWng  strong   environmental  credenWals,  which  is  proven  to  be   top  of  the  list  for  both  consumers  and  investors.Risk  ReducWon  benefit  eco-­‐ITSM  Assessment  reduces  the  risk  of  non-­‐ compliance  with  emissions  regulaWons,  and  ISO   14001  Environmental  Management  Systems   Standard.Sustainability  benefit  eco-­‐ITSM  Assessment  indenWfies  opportuniWes  to   significantly  reduce  carbon  emissions,  which  will   support  the  CSR  Policy  and  the  Sustainability   Policy  for  organisaWons. © Macanta 2010
    • © Macanta 2010