Knowing your customers

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Knowing your customers

  1. 1. Knowing Your Customers WHY its important for every business? Adrienne Tan, Senior Consultant www.brainmates.com.au June 2010 Page no.
  2. 2. Its Important to Know Who Your Customers Are
  3. 3. WHY?
  4. 4. 1. Guides Business Decisions
  5. 5. 2. Ensures the ‘Right’ Product is Created to Satisfy Needs
  6. 6. 3. Speak in Language That Customers Understand
  7. 7. 4. Find Where Customers Are
  8. 8. 5. Differentiate from the Competition
  9. 9. 6. Ultimately, Growing Revenue
  10. 10. Product innovation and design. brainmates leads companies to define, develop and deploy customer-centric products and services. www.brainmates.com.au +61 (2) 9232 8147 Page no.

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