Mark CleverleyDirector, Public Safety SolutionsGlobal Government IndustrySmarter cities:a public safety perspective
2007 was the first year in whichmore than half the world wasliving in cities.By 2050 it will be 70%.Every minute for the next 20years, 30 people will leave ruralIndia for urban India. They willneed 500 new cities.So a “Smarter Planet”must be built by the citiesof the world
… and growth is stressing every piece of our infrastructure Energy Food WaterProjections show energy 820 million people around the In the last 100 years globalconsumption increasing by world are undernourished. Yet water usage has increased at50% in the next 25 years. much of the food we produce is twice the rate of population wasted between field and fork. growth. Today, one in five people still lacks clean drinking water.
Only in cities can we simultaneously increase the efficiency andsustainability of these systems to create the most livable environmentfor the greatest number of people.
“When the burdens of the presidency seem unusually heavy, I always remind myself it could be worse. I could be a mayor”.firstname.lastname@example.org
Three critical technology and societal changes enrich the future Instrumented Interconnected IntelligentWe can measure, sense People, systems and We can analyse and deriveand see the condition of objects can communicate insight from larger and more practically everything. and interact with each diverse sources of information, other in entirely new ways. to predict and respond better to change.
These changes offer to help cities become smarter –instrumented, interconnected, intelligent Traditional Approach Smarter ApproachMany disconnected and conflicting Integrated data including sensors,data sources video and voiceLong range predictions Detailed and actionablefor trends and directions near-term predictionsEach department operates Coordinated actions acrossin a disconnected silo the city and stakeholders
But the information age creates challenges for all 44x Digital data Information is 60% of mission leaders have Change growth through more data than they outpacing ability to 2020 exploding can use keep up Volume of Digital Data effectively 80% Sources of 12x Increase in Performance gap of information – insight are performance by unstructured organizations that is widening Variety of Information content multiplying apply analyticsVelocity of Decision Making
…and particular challenges for public safety are developingData overload Newly emerging Increasing public threats expectationsIncrease in information The community (law abiding and Today’s economy and society arevolume — much in criminal) accesses and uses data digitally interconnected - citizensunstructured formats in new ways—increasingly expect public services to adapt mobile and interconnected21% $388 Billion 57%Forecast growth path in global 1 Global cost of cyber crime Percentage of city expenditureCCTV installations 2011−13 attributed to public safety Sources: (1) “Global CCTV Market Analysis (2008-12) reported in Business Wire Feb 2011 (2) Norton Study Calculates Cost of Global Cybercrime:”, Symantec Sep 2011 (6) NY Times, March 2011(3) “Smarter, Faster, Cheaper: A benchmarking analysis of 100 US Cities, IBM, Feb 2011 (4) Twitter and BBM gave us riot intelligence - we decided against pulling plug‘, Jo Best, Silicon.com, Aug 2011
Citizens’ expectations of their public safety agenciesare evolving To “Responding to crime and emergencies” Add “Preventing crime and pre-empting emergencies” Human Conditions Environmental Conditions Crime Terrorism Health Event System Weather Natural Failure Failure Disasters Against Attacks - Biohazards, Riot Transportation/Utilities Winds, Earthquake, Property, Major, Pandemic Crush Infrastructure Heat, Flood, People Minor Collapse Rain Landslide Public Safety Public
So the public safety mission must face difficult questions
Challenges fall into common categories Transparency and Rising citizen accountability expectations Fragmented Continuing budget information pressures Global security Need for high threats performance
But the need for continuing focus is clear 66% of people 18,000 Homicides $943 per person According to the British In the US, using Iowa State In Canada the tangible social Crime Survey 66% of Universitys methodology, the and economic cost of crime adults believe crime has 18,000 plus homicides recorded in was $31.4 billion, or $943 risen nationally in the past in 2007 would cost roughly $300 for each man, woman and few years billion child in the country. $3 Million $3.4 Billion $778 Billion What a male teenager In New Zealand, government The American Academy of heading towards a life spending on police, corrections Actuaries disclosed that a of crime will cost and justice has roughly future large terrorist attack in society doubled to $3.4 billion in the New York City could result in past 14 years, adjusted for $778 billion in insured losses. inflation - with little overall effect on crime13
A more holistic view of publicsafety is emergingPerception of safety is essential to the health,Vibrancy and economic trajectory of a city The “smarter city” can transform data into actionable insight to build a safer, more efficient, more accountable and desirable place.Securing public safety in the 21st century requires aconcerted, extended, collaborative effort between businesses,governments and individual citizens. That carries implicationsfor many policy and operational areas.
Which will need rich integration and analytics capabilities across a fragmented information landscape Call centres Public health Transportation Firefighting Buildings Emergency medical services Regional, national, Scattered information, international links Policing difficult interoperability, many potential linkages and opportunities JusticeCyber security CorrectionsCritical infrastructure Welfare, social services Borders Education
By developing key competencies, public safety agencies can create a safer, more desirable environment Unified threat assessment Proactive and response planning and with cross decision agency Responder making, using collaboration operational analytics for insight through prediction and interoperability prevention Improved and situational streamlining awarenessRobust, varied information through accessinformation provision to common,from a diverse trustedset of physical informationand digitalsources andproviders Leveraging information Anticipating problems to Coordinating resources and to make better decisions resolve them proactively processes to operate effectively
Analytics, collaboration and information sharing enableinterconnections across systems to improve outcomes Easing traffic Lower crime congestion improves increases use of emergency response public transit Liaising with Better incident social services management lowers enables early civilian casualties intervention
Analytics and collaboration will be force multipliers Video Analytics Advanced Analytics Predictive Analytics Identity Analytics Content Analytics Collaborative Case Management Social Network Analytics Information Sharing and Resource Coordination
Identity analytics… Identity Threat and fraud detection that establishes unique identity, Insight discovers obvious and non-obvious relationships and monitors events in light of that situational awareness. Delivers culturally-relevant name analysis for individuals Global Name Recognition and businesses with patented search and scoring capabilities. Inter-agency information sharing that discovers common Anonymous Resolution identities and relationships while maintaining privacy and security by anonymizing PII. 20
Content analytics… Display Entities Name Location Organization Registration
Deeper language analytics…Language Segmentation Normalization Classification Disambiguation RelationshipIdentification Extraction EOB = end of business support = noun (not verb)Fuzzy matching RulesSpelling correction, approx. lookup, Regular expressions, parsing, complete / completes / tank = vehicle (not container)hyphenation grammars completed / … IBM Offering Company Questions Date Person Marie, I have a LanguageWare RFP to complete for Acme Corp. by EOB Friday. We are presenting UIMA, WebSphere Portal, and LanguageWare as the key components of the solution. To deliver this soln. we need LW support for creation of custom annotators, especially for named-entity recognition. DJ and Alex mentioned that you were adding parsing to LW and were merging James Lukes Swallow with LW Workbench. When will this be ready for customers? Also, could you provide software services as part of this RFP as the customer will need support in creating custom annotator Alex, DJ, Thomas, and Marie Acme Corp. request “know each other”. LanguageWare as part of RFP Swallow and LanguageWare merging English 07/08/2012
Predictive analytics… Statistics drive confidence in your results and decisions Modeling brings repeatability to ongoing decision making Deployment maximizes the impact of analytics in your operationFire assigns inspection resources based on risk rather than timeEM predicts weather and highlights likely flood incidence earlierPolice pinpoint hotspots, drive significant reductions in certain crimesBorder Protection optimizes resource allocation for secondary search 24 24
Video analytics can help create safer urban environments Capture Analyze Decide Act Cameras Coordination center Responding agencies Response Real-time alerts event Sensor Analyze & Operational index dashboard Searchable Event search / Investigative pattern analysis analysis video index25
Continuing to advance video analytics capabilityAbandoned package detectionClothing color search – single, multipleCrowd monitoring – estimation, activityTunnel entering, hatch opening detectionEdge of platform activityFalling onto tracksWalking on tracksLevel crossing blocking
Social media analytics… Listen, measure and analyze social media performance to more effectively:Enhance service Understand citizens needs to target new services cost- effectively through different social media channelsoutcomes Evaluate reputation and make evidence-based decisionsImprove citizen that target the right stakeholders at the right timerelationships Faster awareness of trends, respond more quicklyGain early insight with insight into potential problems, gather intelligence from a major new open source Create Relationships. Build Advocacy. Improve Awareness.
Citizens • Infrastructure sensors • Plans and schedules • Open city data Yellow • Citizen Button sensor data Local Community Government Services Data ModelsPlanning and operationaldecision making Daily life decision support Solution Crime/theft analysis Developers Local travel analysis
In-motion streams vs traditional analytics… Stream Analytics In-Motion Ultra Low Analytics Latency Non-Traditional / Results Non- Relational Data Sources Traditional / Relational DataTraditional Sources At-Rest Data ResultsAnalytics Database Analytics 35
Better, timelier, trusted information Real time crime center – founded on a crime information warehouse - in NYPD joins and analyses billions of records from multiple sources. “It used to take us days to find a number or an address. Now we send stuff to detectives who are literally standing in the blood”.fire
Secure mobile access Connecting mobile police officers to border crossing and visa systems to help comply with Schengen.supply
• With traditional policing practices unable to 30% reduction in serious crime overall, thwart a rising rate of criminal activity and including a 37% reduction in crime in one budgets tight, the Memphis Police targeted area Department pioneered a way to focus their 15% reduction in violent crime patrol resources more intelligently. 4x increase in the share of cases solved in the MPD’s Felony Assault Unit, from 16 percent to nearly 70 percent Overall improvement in the ability to allocate• Using analytics and geospatial tools, helping to police resource in a budget-constrained fiscal recognize crime trends as they are happening, environment MPD’s predictive capability enables precinct commanders to change their tactics and redirect “The solution has allowed us to take a new look and their patrol resources to more effectively and gain a totally different perspective on the data proactively deal with crime. that weve always had.” Jim Harvey, Deputy Chief of Administrative Services, Memphis Police Department
Hertfordshire maximized resources and decreased crime bycollaborating and integrating data Hertfordshire 10% increase in detections By integrating data from various public sector agencies and across jurisdictions, Hertfordshire Constabulary increased the value of their intelligence enabling them to maximize resources in the face of tightening budgets and decrease the crime rate. “IBM helped us Do more with less by sharing data and develop a collaborative collaborating to create a richer, more and integrated approach to solving cohesive picture of intelligence crimes that has helped us increase public Decrease time spent on investigations Crime Fire Graffiti Social satisfaction, decrease by centralizing data so all teams are the crime rate and working off the same intelligence maximize our resources.” Better brief executives and officers with easy to understand vizualisation
Centralised command and controlacross different elements ofresponseMadrid’s Integrated Security andEmergency Management Centreprovides a unified view ofcomplexity, reduces responsetime, connects first responders ofall kinds – in the pursuit ofeffective response and prevention.
Improved collaboration forpreparednessProvincial DisasterManagement and EmergencyOperations Centre, providinga real time common operatingpicture, and interoperabilityacross metro emergencymanagement operations andpublic safety departmentsrio
Centralised preparedness andmanagementRio de Janeiro operationscentre, developed to deal withflooding, will incorporate othercity safety functions
Improved fire safetyCollect and share real time data on buildinginspections, link with maintenance databases…use predictive analytics to move to risk-basedinspection… provide firefighters with up to dateinformation where and when they need it
Improving water infrastructure The District of Columbia Water and Sewer Authority is modernizing the management of the aging water and sewer infrastructure of the city, using advanced analytics, asset management software, and geospatial mapping applications.food
Protecting cyberspace From a municipality of 6000 people in upstate New York, attackers tried to steal four million dollars. Half a million dollars are still missing. Cities themselves are in the firing line of email@example.com
Better situational awareness Cities are deploying cameras, microphones, building control systems – across public and private sectors – that can be brought together to help achieve the public safety mission.fire
More broadly - analytics can drive insight to help inform and manage all the operations and decisions of the city• Leave a legacy• Spend public funds responsibly• Achieve specific outcomes from all agencies, departments and workgroups• Tie together mission, operational and financial performance
Bring together large volumes and varieties of data to derive new,actionable insights in many areas Multi-channel customer sentiment and experience a analysis Detect life-threatening conditions at hospitals in time to intervene Predict weather patterns to plan optimal wind turbine usage, and optimize capital expenditure on asset placement Make risk decisions based on real- time transactional data Identify criminals and threats from disparate video, audio, and data feeds
Shared analytics capabilities – an intelligent operations centre Event Management Incident Escalation City at a glance Video Analytics And other solution Connections Workflow Management
“Gentlemen, we have run out of money. Now we must think”.firstname.lastname@example.org
“Smarter” public safety – three key elements Instrumented Interconnected Intelligent Capture, collect, report, Securely and appropriately Use powerful analytics to derive distribute information from integrate information and actionable insight and execute where and to where and communicate across broader through a common operational when it is needed sets of stakeholders pictureinstrumented