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20 Communication Tips for Coaches and Athletic Educators
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20 Communication Tips for Coaches and Athletic Educators

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Presented on July 26, 2012 during the Georgetown ISD Athletic Department Staff Development Training.

Presented on July 26, 2012 during the Georgetown ISD Athletic Department Staff Development Training.

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20 Communication Tips for Coaches and Athletic Educators 20 Communication Tips for Coaches and Athletic Educators Presentation Transcript

  • COMMUNICATION TIPS for Coaches and Athletic Educators
  • B rad h t ro v icDo mi
  • If you would like toview this presentation at a later date, please visit:www.SlideShare.net/ BradDomitrovich
  • Customer Service Difficult PeopleBreaking Bad News Media Tips
  • Five Rules for GreatCustomer Service
  • Who are yourcustomers?
  • 1Keep customers the priority.
  • 2 Over-deliverwhenever possible.
  • 3Offer choices.
  • 4Be access-approachable.
  • 5 Use logicand not emotion.
  • Five Tips for Dealing withDifficult People
  • What isa difficult person?
  • 6 Assist themquickly and efficiently.
  • 7Smile.
  • 8Listen without interrupting.
  • 9Offer and request respect.
  • 10 Never takea complaint personally.
  • Five Tips for BreakingBad News to Parents
  • What kind ofbad news do you have to tell?
  • 11Timing is everything.
  • 12Be direct.
  • 13Deal with emotions.
  • 14 Commit to anappropriate follow-up.
  • 15End with hope.
  • Five Tips for Workingwith the Media
  • Do we need the media to tell our stories?
  • 16Never lie to the media.
  • 17Help reporters out.
  • 18Have a quote or two ready that will be memorable.
  • 19Always stay calm whenworking with the media.
  • 20 Prepare beforebeing interviewed.
  • OneBonus Tip
  • 21Everything you write is a permanent record of your professionalism.
  • QUESTIONS? COMMENTS?
  • 20 Communication Tips ... If you would like to view this presentation later ...www.SlideShare.net/BradDomitrovich Brad Domitrovich (830) 688-9912 Brad@Domitrovich.com
  • COMMUNICATION TIPS for Coaches and Athletic Educators