20 Communication Tips for Coaches and Athletic Educators

382 views

Published on

Presented on July 26, 2012 during the Georgetown ISD Athletic Department Staff Development Training.

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
382
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

20 Communication Tips for Coaches and Athletic Educators

  1. 1. COMMUNICATION TIPS for Coaches and Athletic Educators
  2. 2. B rad h t ro v icDo mi
  3. 3. If you would like toview this presentation at a later date, please visit:www.SlideShare.net/ BradDomitrovich
  4. 4. Customer Service Difficult PeopleBreaking Bad News Media Tips
  5. 5. Five Rules for GreatCustomer Service
  6. 6. Who are yourcustomers?
  7. 7. 1Keep customers the priority.
  8. 8. 2 Over-deliverwhenever possible.
  9. 9. 3Offer choices.
  10. 10. 4Be access-approachable.
  11. 11. 5 Use logicand not emotion.
  12. 12. Five Tips for Dealing withDifficult People
  13. 13. What isa difficult person?
  14. 14. 6 Assist themquickly and efficiently.
  15. 15. 7Smile.
  16. 16. 8Listen without interrupting.
  17. 17. 9Offer and request respect.
  18. 18. 10 Never takea complaint personally.
  19. 19. Five Tips for BreakingBad News to Parents
  20. 20. What kind ofbad news do you have to tell?
  21. 21. 11Timing is everything.
  22. 22. 12Be direct.
  23. 23. 13Deal with emotions.
  24. 24. 14 Commit to anappropriate follow-up.
  25. 25. 15End with hope.
  26. 26. Five Tips for Workingwith the Media
  27. 27. Do we need the media to tell our stories?
  28. 28. 16Never lie to the media.
  29. 29. 17Help reporters out.
  30. 30. 18Have a quote or two ready that will be memorable.
  31. 31. 19Always stay calm whenworking with the media.
  32. 32. 20 Prepare beforebeing interviewed.
  33. 33. OneBonus Tip
  34. 34. 21Everything you write is a permanent record of your professionalism.
  35. 35. QUESTIONS? COMMENTS?
  36. 36. 20 Communication Tips ... If you would like to view this presentation later ...www.SlideShare.net/BradDomitrovich Brad Domitrovich (830) 688-9912 Brad@Domitrovich.com
  37. 37. COMMUNICATION TIPS for Coaches and Athletic Educators

×