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Lea Dit 2010 Td Presentation Au Email[1]
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MANAGING INFO IN THE INFORMATION AGE – A CLIENT CASE. MATT FOURIE THINKING DIMENSIONS
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Lea Dit 2010 Td Presentation Au Email[1]
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Management sanctioning incident
investigation meetings, because they know it will provide results
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Achieving more in
less time and not adverse to attending Incident Investigation meetings
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Gave IT professionals
the confidence that they were working through a problem situation systematically and comprehensively
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Meetings became more
productive
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RCA method always
created a better and common understanding of the problem situation to all stakeholders
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Recurring incidents were
virtually eliminated
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Facilitators are now
also used to help solve vendor issues affecting application performance
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Facilitators started to
feed results into an agreed knowledge data base, also encouraging informal use of RCA incidents to be recorded
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