Employee Training and Development: Why bother?

Training and development can be initiated for a variety of reasons: To train to a specific job, promotion, or skill set. When a performance evaluation indicates improvement is needed As part of an overall professional development program As part of a succession plan to help an employee be eligible for a planned change in role in the organization

To train to a specific job, promotion, or skill set.

When a performance evaluation indicates improvement is needed

As part of an overall professional development program

As part of a succession plan to help an employee be eligible for a planned change in role in the organization

Benefits to employees and employers: Increased job satisfaction and morale among employees, therefore increased productivity Increased employee motivation Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods

Increased job satisfaction and morale among employees, therefore increased productivity

Increased employee motivation

Increased efficiencies in processes, resulting in financial gain

Increased capacity to adopt new technologies and methods

Cont.: Benefits to employees and employers: Increased innovation in strategies and products Reduced employee turnover Enhanced company image, e.g., conducting ethics training (i.e., Everyone Serves Youth) Risk management, e.g., training about sexual harassment, diversity training

Increased innovation in strategies and products

Reduced employee turnover

Enhanced company image, e.g., conducting ethics training (i.e., Everyone Serves Youth)

Risk management, e.g., training about sexual harassment, diversity training

General Topics for T & D: Communication Computer skills Customer service Diversity Ethics Human relations Quality initiatives Safety Sexual harassment

Communication

Computer skills

Customer service

Diversity

Ethics

Human relations

Quality initiatives

Safety

Sexual harassment

T & D available at QL by Subject Personal Efficiency Career management Conflict management Influencing skills Presentation skills Problem solving Stress management Time management Visual communication Writing skills

Personal Efficiency

Career management

Conflict management

Influencing skills

Presentation skills

Problem solving

Stress management

Time management

Visual communication

Writing skills

T & D available at QL by Subject Managerial Coaching skills How to give feedback Leadership skills Management of change Managing people Motivating your employees Organizing skills Planning Project management Teamwork

Managerial

Coaching skills

How to give feedback

Leadership skills

Management of change

Managing people

Motivating your employees

Organizing skills

Planning

Project management

Teamwork

T & D available at QL by Subject Library Cataloging Collection development Customer service Marketing Reference

Library

Cataloging

Collection development

Customer service

Marketing

Reference

Available at QL by Compentency General Customer service Flexibility Information seeking Initiative Reliability Teamwork

General

Customer service

Flexibility

Information seeking

Initiative

Reliability

Teamwork

Available at QL by Compentency Managerial Developing others Impact and influence Recognizing performance Team leadership

Managerial

Developing others

Impact and influence

Recognizing performance

Team leadership

Available at QL by Competency Leadership Building library talent Commitment to the library Holding others accountable Influencing others Leading the team Striving to achieve Thinking strategically Team commitment

Leadership

Building library talent

Commitment to the library

Holding others accountable

Influencing others

Leading the team

Striving to achieve

Thinking strategically

Team commitment

What to train for: Value added Performance Promotion Internal and external customer satisfaction Standards for professional competency

Value added

Performance

Promotion

Internal and external customer satisfaction

Standards for professional competency

Mandatory or voluntary? Currently only one professional development item is mandatory per year. Should more trainings be mandatory for employees and under what conditions and standards? Union objection.

Currently only one professional development item is mandatory per year.

Should more trainings be mandatory for employees and under what conditions and standards?

Union objection.

Are we prepared for the future? Without proper training are we setting ourselves and our staff up to fail? Should training be mandatory for supervisory positions (librarian and clerk alike)? If so, what do need to do to make this happen?

Without proper training are we setting ourselves and our staff up to fail?

Should training be mandatory for supervisory positions (librarian and clerk alike)?

If so, what do need to do to make this happen?

For more information: [email_address]

[email_address]