Business communication

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Business communication

  1. 1. Communication in Business Organization
  2. 2. Plan of the presentation <ul><li>Introduction & presentation’s plan </li></ul><ul><li>What’ s communication? </li></ul><ul><li>What’ s Business Organisation? </li></ul><ul><li>What ’ s Business Communication? </li></ul><ul><li>Kinds of Communication employed by Business Organizations </li></ul><ul><li>Methods of communication </li></ul><ul><li>The use of communication in business </li></ul>
  3. 3. What is Communication? <ul><li>Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information. </li></ul>
  4. 4. What is Business Communication? <ul><li>Business communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information and altering or enhancing performance. </li></ul>
  5. 5. <ul><li>Effective feedback is the core component in all communication. </li></ul>
  6. 6. Effective Feedback will: <ul><li>Reinforce or enhance good performance or behavior </li></ul><ul><li>Change undesirable performance or behavior </li></ul><ul><li>Make a tremendous difference in the performance of an individual or team </li></ul>
  7. 7. What will be covered today? <ul><li>Reinforcing or enhancing good performance or behavior through effective feedback </li></ul><ul><li>Changing undesirable performance or behavior through effective feedback </li></ul><ul><li>Using effective feedback to manage conflict </li></ul>
  8. 8. Why are we covering these topics? <ul><li>Studies have shown that up to 90% of a manager’s time is spent on some form of communication </li></ul><ul><li>Corporate Leadership Council </li></ul><ul><ul><li>Fairness and accuracy of informal feedback is the number one performance driver (out of 106 identified drivers) </li></ul></ul>
  9. 9. Why else? How do you benefit by focusing on effective feedback?
  10. 10. Feedback: <ul><li>Feedback is a two-way street </li></ul><ul><ul><li>Receiving Feedback </li></ul></ul><ul><ul><li>Giving Feedback </li></ul></ul><ul><ul><li>Let’s look at Receiving Feedback </li></ul></ul>
  11. 11. Receiving Feedback <ul><li>Seek out feedback and use it to improve your own performance. </li></ul><ul><li>You will become more successful in your position if you view receiving feedback as an opportunity for learning and growing. </li></ul>
  12. 12. Group Feedback: <ul><li>Who gives us feedback? </li></ul><ul><li>What kind of feedback do we get? </li></ul><ul><li>What kind of feedback is difficult to receive? </li></ul><ul><li>Have you ever received feedback that is confusing or unclear? </li></ul>
  13. 13. Group Activity
  14. 14. So, what is effective feedback? <ul><li>F requent </li></ul><ul><li>A ccurate </li></ul><ul><li>S pecific </li></ul><ul><li>T imely </li></ul>FAST
  15. 15. Conflict Management
  16. 16. What is conflict? <ul><li>A potential by-product of ineffective feedback. </li></ul>
  17. 17. Conflict <ul><li>Conflict: </li></ul><ul><ul><li>Hurts productivity </li></ul></ul><ul><ul><li>Hurts quality </li></ul></ul><ul><ul><li>Hurts service </li></ul></ul><ul><ul><li>Hurts morale </li></ul></ul><ul><ul><li>Hurts working relationships </li></ul></ul>
  18. 18. Conflict <ul><li>No matter what the circumstances do not look at the conflict as a “win or lose” situation </li></ul><ul><li>Your focus should be on what's best for everyone </li></ul>
  19. 19. Group Activity
  20. 20. Business Communication Review
  21. 21. Today we discussed: <ul><li>Communication is both giving and receiving feedback </li></ul><ul><li>Effective feedback is FAST </li></ul><ul><li>When feedback is misunderstood or not effective there can be conflict </li></ul><ul><li>Conflict resolution tactics </li></ul>
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