Business communication
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Business communication

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Business communication Presentation Transcript

  • 1. Communication in Business Organization
  • 2. Plan of the presentation
    • Introduction & presentation’s plan
    • What’ s communication?
    • What’ s Business Organisation?
    • What ’ s Business Communication?
    • Kinds of Communication employed by Business Organizations
    • Methods of communication
    • The use of communication in business
  • 3. What is Communication?
    • Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information.
  • 4. What is Business Communication?
    • Business communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information and altering or enhancing performance.
  • 5.
    • Effective feedback is the core component in all communication.
  • 6. Effective Feedback will:
    • Reinforce or enhance good performance or behavior
    • Change undesirable performance or behavior
    • Make a tremendous difference in the performance of an individual or team
  • 7. What will be covered today?
    • Reinforcing or enhancing good performance or behavior through effective feedback
    • Changing undesirable performance or behavior through effective feedback
    • Using effective feedback to manage conflict
  • 8. Why are we covering these topics?
    • Studies have shown that up to 90% of a manager’s time is spent on some form of communication
    • Corporate Leadership Council
      • Fairness and accuracy of informal feedback is the number one performance driver (out of 106 identified drivers)
  • 9. Why else? How do you benefit by focusing on effective feedback?
  • 10. Feedback:
    • Feedback is a two-way street
      • Receiving Feedback
      • Giving Feedback
      • Let’s look at Receiving Feedback
  • 11. Receiving Feedback
    • Seek out feedback and use it to improve your own performance.
    • You will become more successful in your position if you view receiving feedback as an opportunity for learning and growing.
  • 12. Group Feedback:
    • Who gives us feedback?
    • What kind of feedback do we get?
    • What kind of feedback is difficult to receive?
    • Have you ever received feedback that is confusing or unclear?
  • 13. Group Activity
  • 14. So, what is effective feedback?
    • F requent
    • A ccurate
    • S pecific
    • T imely
    FAST
  • 15. Conflict Management
  • 16. What is conflict?
    • A potential by-product of ineffective feedback.
  • 17. Conflict
    • Conflict:
      • Hurts productivity
      • Hurts quality
      • Hurts service
      • Hurts morale
      • Hurts working relationships
  • 18. Conflict
    • No matter what the circumstances do not look at the conflict as a “win or lose” situation
    • Your focus should be on what's best for everyone
  • 19. Group Activity
  • 20. Business Communication Review
  • 21. Today we discussed:
    • Communication is both giving and receiving feedback
    • Effective feedback is FAST
    • When feedback is misunderstood or not effective there can be conflict
    • Conflict resolution tactics