Deming to Devops
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  • 1. Putting the Science Back in Computer Science: From Deming and Goldratt to Devops @botchagalupeFriday, September 28, 12
  • 2. The History of Science Behind Devops • The Three Ways of Devops • Deming’s 14 Points • My 7 Takeaways itrevolution.comFriday, September 28, 12
  • 3. The Three Ways of Devops dev2ops.orgFriday, September 28, 12
  • 4. Deming’s 14 Points 1. Create a constant purpose toward improvement. 2. Adopt the new philosophy. 3. Stop depending on inspections. 4. Use a single supplier for any one item. 5. Improve constantly and forever. 6. Use training on the job. 7. Implement leadership. 8. Eliminate fear. 9. Break down barriers between departments. 10. Get rid of unclear slogans. 11. Eliminate management by objectives. 12. Remove barriers to pride of workmanship. 13. Implement education and self-improvement. 14. Make "transformation" everyones job.Friday, September 28, 12
  • 5. My Seven Takeaways 1. Always be looking for a better truth. 2. A system is the sum of its human parts. 3. Complexity is the enemy. 4. Variation is the enemy. 5. Make policies explicit. 6. Learn two new words (Kaizen and Kata). 7. Make people before making a service.Friday, September 28, 12
  • 6. Why Are We Here? "Create constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs." W. Edwards Deming 14 Points - #1Friday, September 28, 12
  • 7. Werner Karl Heisenberg (1901 – 1976) • Father of Quantum Mechanics • Won Nobel Prize for Physics • Uncertainty Principle • Opened Pandoras BoxFriday, September 28, 12
  • 8. The Father of Scientific ManagementFriday, September 28, 12
  • 9. “The Parable of a Frog”Friday, September 28, 12
  • 10. Takeaway #1 Always be looking for a better truth. "Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change." W. Edwards Deming 14 Points - #2Friday, September 28, 12
  • 11. Neo Taylorism A Japanese Commentary on Taylor “We will win, and you will lose. You cannot do anything about it because your failure is an internal disease. Your companies are based on Taylor’s principles. Worse, your heads are Taylorized, too.” Konosuke Matsushita Founder, Matsushita Electronics 1988Friday, September 28, 12
  • 12. The Devops First Way: Systems ThinkingFriday, September 28, 12
  • 13. W. Edwards Deming (1900 – 1993) • Father of Quality • Understanding of the system • Understanding human behavior • Understanding variation • WWII success credited to his quality approach • Taught Japan after WWII and transformed quality • In 1980 Transformed American quality revolution • The Foundations of Six SigmaFriday, September 28, 12
  • 14. System of Profound KnowledgeFriday, September 28, 12
  • 15. Taiichi Ohno (1912 – 1990) • Father of Lean • Toyota Production System (TPS) • Just in Time (JIT) & Pull • Inventor of Kanban • Eliminate Waste • 5 Whys method as "the basis of Toyotas scientific approachFriday, September 28, 12
  • 16. Takeaway #2 A system is the sum of its human parts "Break down barriers between departments. People in research, design, sales, and production must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service." W. Edwards Deming 14 Points - #9Friday, September 28, 12
  • 17. Eliyahu M. Goldratt (1947 – 2011) • Father of Theory of Constraints • Published the Goal in 1984 • Drum-Buffer-Rope • Like Deming he was a Physicist • Five Focusing Steps for Managing • Global vs Local Optimization • Inherent Simplicity • Current & Future Reality TreeFriday, September 28, 12
  • 18. Inherent SimplicityFriday, September 28, 12
  • 19. Current Reality TreeFriday, September 28, 12
  • 20. Takeaway #3 Complexity is the Enemy "Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place." W. Edwards Deming 14 Points - #3Friday, September 28, 12
  • 21. The Devops Second Way: Feedback LoopsFriday, September 28, 12
  • 22. Walter A. Shewhart (1891 – 1967) • Father of statistical quality control • Creator of Control Chart/Shewhart chart • Creator of PDSA/PDCA • Chance and Assignable Variation • Another Physics guy • Worked for Bell Labs • “Statistical Method from the Viewpoint of Quality Control” - 1939Friday, September 28, 12
  • 23. Control ChartFriday, September 28, 12
  • 24. Takeaway #4 Variation is the Enemy "Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs." W. Edwards Deming 14 Points - #5Friday, September 28, 12
  • 25. Shigeo Shingo (1909 – 1990) • Co-father of Lean • Toyota Production System (TPS) • Poka-yoke (mistake-proofing) • Jidoka • Single-Minute Exchange of Die (SMED) • Standardized work & Kaizen (Continuous improvement) • Shingo Prize that recognizes world- class, lean organizations and operational excellence.Friday, September 28, 12
  • 26. Andon CordFriday, September 28, 12
  • 27. Kanban for SoftwareFriday, September 28, 12
  • 28. Takeaway #5 Make Policies Explicit "Institute a vigorous program of education and self-improvement." W. Edwards Deming 14 Points - #13Friday, September 28, 12
  • 29. The Devops Third Way: Continuous LearningFriday, September 28, 12
  • 30. KataFriday, September 28, 12
  • 31. (TWI) - Training Within Industry learn-by-doingFriday, September 28, 12
  • 32. Takeaway #6 Learn two new words (Kaizen and Kata) "Use training on the job. " W. Edwards Deming 14 Points - #6Friday, September 28, 12
  • 33. Lean Startup Thread Customer Development Model 33Friday, September 28, 12
  • 34. Tora! Tora! Tora!Friday, September 28, 12
  • 35. Final Takeaway #7 Make People Before Making Services "The aim of supervision should be to help people and machines and gadgets do a better job. " W. Edwards Deming 14 Points - #7Friday, September 28, 12
  • 36. Don’t Be a Frog Dude 1. Read Deming’s 2. Read Goldratt’s 3. Read Kim 4. Join the Tribe - ITRevolution.comFriday, September 28, 12