Advanced Mediation Boserup

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A PowerPoint presentation of advanced mediation. The six mainstream styles of mediation, their structure and grounding. Get an introduction to the PP by mailing hans.boserup@gmail.com …

A PowerPoint presentation of advanced mediation. The six mainstream styles of mediation, their structure and grounding. Get an introduction to the PP by mailing hans.boserup@gmail.com
www.mediator.dk

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  • ©hansboserup@gmail.dk www.mediator.dk ©hansboserup@gmail.dk www.mediator.dk

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  • 1. Nordic Forum for Mediation
    • Mediators' challenge – Deadlocks and Impasse in mediation
    • Helsinki, May 26 – 28, 2006
    • Nordic Conference 2006
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 2. How to avoid Deadlocks? - Breaking the Impasse! ©hansboserup@gmail.dk www.mediator.dk 2007
  • 3. Hans Boserup
    • Mediator, Mediation Activist,
    • Appointed Mediator at Western High Court (DK),
    • Senior Lecturer,
    • Attorney at Law (Admitted to Supreme Court)
    • www.mediator.dk
    • [email_address]
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 4. Privileged Hans in Pakistan in unbelievable aftermath of Cashmere earthquake 2005 ©hansboserup@gmail.dk www.mediator.dk 2007
  • 5. Overcoming mediators' nightmares in mediation
    • How to avoid impasse?
    • The more you:
    • take over the responsibility for solving the matter,
    • focus on results in a particular direction ,
    • share legal knowledge,
    • ask linear questions
    • the more you will meet impasse
    • Breaking the impasse!
    • Private meetings (caucus),
    • Free storytelling rather than questioning ,
    • Circular questions,
    • Focus on empowerment and recognition ,
    • Awareness of the micro dynamics in the mediation room,
    • Can break impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 6. What is conflict?
    • Conflict can be defined as tension between a party, needing change and a party, needing status quo or another change
    • Conflict can be defined as unmet needs
    • Conflict can be defined as a breakdown or a crisis in the parties' interaction
    • The style of mediation adopted depends on how you define conflict
    • The party in power to define the issues of conflict also possesses the power to identify solutions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 7. What is Impasse or Deadlock?
    • The definition is closely connected to your definition of conflict
    • Tension do not decrease
    • Needs are not met
    • Breakdown or crisis is not repaired
    • Context is not recognized
    • Disempowerment is not changed into empowerment
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 8. The Magic of Empathy
    • Genuine empathy empower; – artificial empathy disempower
    • Empathy in turns while the other party is watching is by the parties accepted as useful and not seen as sympathy or being impartial
    • The invisible curtain while taking turns of empathic listening
    • Don’t only listen to the party; - be him with all his special personality, values, fear, pain and pride. – Conceive the world as he perceives the world.
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 9. It takes genuine empathy to get behind these resolute faces ©hansboserup@gmail.dk www.mediator.dk 2007
  • 10. Mediating in Afghanistan ©hansboserup@gmail.dk www.mediator.dk 2007
  • 11. Empathize with all parties ©hansboserup@gmail.dk www.mediator.dk 2007
  • 12. Empathize with all parties ©hansboserup@gmail.dk www.mediator.dk 2007
  • 13. How does the party experience and interact with the world?
    • Cognition : How the party perceives and interprets information
    • Affectivity : The party’s range, intensity, lability, and appropriateness of emotional response
    • Interpersonal functioning : How the party chooses, initiates, and manages relationships
    • Impulse control : How the party self-regulates behavior in response to needs or desires.
    • Imagine you were him. How would life look like?
    • Summarize his expressions so he recognizes him self in your summary.
    • In your summary you ad hope , opportunities and options :
      • So you would like, wish, hope …
      • So you would like to see that …
      • It is not fair that …
      • You fear that …
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 14. Hans’ staf in Afghanistan ©hansboserup@gmail.dk www.mediator.dk 2007
  • 15. Empathize with his Mental Status
    • Orientation
    • Attention and Concentration
    • Motivation
    • Speech
    • Thought Quality
    • Thought Content
    • Intelligence
    • Insight
    • Judgment
    • Appearance
    • Mood
    • Insecurity
    • Affective Expression
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 16. Imaging that your party due to stress reacts with an appearance similar to mental disorder
    • The party appears:
    • Dramatic, emotionally labile, or erratic/unpredictable
    • Consider how you would communicate to a party being:
    • Borderline
    • Narcissistic
    • The borderline dislikes to be left alone ; - so never give him the impression that he will end up being alone
    • The narcissistic dislikes to be regarded inferior ; - so never give him the impression that you regard him inferior
    • The party appears:
    • Uncertain, anxious or fearful
    • Consider how you would communicate to a party being:
    • Avoidant
    • Obsessive-Compulsive
    • Be aware:
    • Parties with disorders are very difficult parties in mediation!!!
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 17. Pakistan-Indian Frontier – Rituals to avoid open conflict ©hansboserup@gmail.dk www.mediator.dk 2007
  • 18. Styles adopted
    • Using the Nordic mediation non-model at war may compare to catholic priests advising on sexual and family issues
    • Watch these hospital beds after ethnic cleansing
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 19. Striking the right balance
    • The more you take over responsibility for solving the matter, the more you will meet impasse
    • The more you focus on results in a particular direction , the more you will meet impasse
    • The more you share legal knowledge , the more you will meet impasse
    • Private meetings (caucus) can lead to impasse and can break impasse
    • The more the parties in joint sessions are able to feel own dynamics and observe the other party’s dynamics , the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 20. Striking the right balance
    • The more you talk or otherwise have the floor , the more you will meet impasse
    • The more you ask linear questions , the more you will meet impasse
    • The more you use free storytelling rather than ask questions , the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 21. Striking the right balance
    • The more you consider emotional data to surface unmet needs and concerns , the less you will meet impasse
    • The more you focus on empowerment and recognition , the less you will meet impasse
    • The more you are aware of the micro dynamics in the mediation room, the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 22. Striking the right balance
    • The more you accept yourself as part of the process (subject – subject) and not just observer (subject – object) to the process, the less you will meet impasse
    • The more you are aware of the impact of your behavior in context of empowerment and recognition , the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 23. Striking the right balance
    • The more you free yourself from own agendas , the less you will meet impasse
    • The more you are able to empathize (not sympathize) with the contrasting facts, feelings and values of the parties in turns, the less you will meet impasse
    • The more you are able to skip hypotheses, the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 24. Afghan palace lacking mediation ©hansboserup@gmail.dk www.mediator.dk 2007
  • 25. So many beauties of cultural values to draw on inside Afghanistan ©hansboserup@gmail.dk www.mediator.dk 2007
  • 26. Once Afghanistan was known for the Moguls’ beautiful gardens ©hansboserup@gmail.dk www.mediator.dk 2007
  • 27. … And for millenniums of skilled pottery ©hansboserup@gmail.dk www.mediator.dk 2007
  • 28. Striking the right balance
    • The more you realize that no questions are innocent , the less you will meet impasse
    • The more you use circular questions, the less you will meet impasse
    • The parties’ attorneys can break and create impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 29. Striking the right balance
    • The more leaned back the parties’ attorneys are in the first half of the process, the less you will meet impasse
    • The more you manage to strike the right balance of attorneys ’ active involvement , the less you will meet impasse
    • The less you challenge the view of an attorney, the less you will meet impasse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 30. Afghan Minister of Refugees Dr. (psychiatry) Dadfar (trained in Germany) discussing traumatized parties ©hansboserup@gmail.dk www.mediator.dk 2007
  • 31. Pick the impasse breaking strategy from each of the different styles and paradigms
    • The ” generic ” style app. 35 years old
    • Other styles seen as reactions to one another – Styles presented below
    • The different styles overcome deadlocks and impasses in different ways
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 32. Characteristics
    • What characterize the difference between the styles of mediation ?
    • Some of them deals very differently with dilemmas in mediation:
      • Neutrality
      • Autonomy
      • Power balance
      • Mediator influence / control
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 33. Mediation ©hansboserup@gmail.dk www.mediator.dk 2007 A way to solve insolvable conflicts so all parties feel better
  • 34. Afghan children learning about mediation in open air school ©hansboserup@gmail.dk www.mediator.dk 2007
  • 35. Ideas behind mediation
    • Looking at conflict as a potentiality
    • Take starting point in experience of the parties
    • Having confidence that the parties have what it takes
    • Create an environment for feeling better -solutions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 36. So many Perceptions of mediation ©hansboserup@gmail.dk www.mediator.dk 2007
  • 37. Content
    • Why different styles ? Why different approaches to deadlock and impasse?
    • There is a different paradigm behind each different style and approach
    • The individual styles are connected to a variety in
      • epistemology
      • psychology
      • sociology
      • organizational theory and
      • communication / linguistics
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 38. 6 mainstreams
    • Generic style (1970)
    • Settlement driven style (1980)
    • Cognitive systemic style (1980)
    • Transformative style (1990)
    • Humanistic style (1990)
    • Narrative style (1990)
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 39. Existence’s dimensions
    • In conflict it is habitual only to deal with the physical universe from rational reflections
    • Thus you cut off approximately half of the parties’ dimensions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 40. More dimensions
    • Existence's (for the time being) perceived dimensions
    ©hansboserup@gmail.dk www.mediator.dk 2007 Physical Rational Emotional Spiritual
  • 41. Teaching Giraffe and how to summarize what you just heard ©hansboserup@gmail.dk www.mediator.dk 2007
  • 42. The generic style
    • The generic style of mediation is app. 35 years old
    • The style is grounded also in emotional experience in contrast to just cognitive experiences
    • Which school (or schools) of epistemology , ideology and psychology may you connect this style to?
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 43. The generic style
    • Aims towards
      • 1) agreement
      • 2) empowerment and
      • 3) recognition
    • in contrast to a main focus on just one of these components
    • Communication happens part of the process via mediator and not directly between the parties
    • Structured in stages – necessary to finish one before moving to the next
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 44. Generic mediation is not for everyone ©hansboserup@gmail.dk www.mediator.dk 2007
  • 45. A conversation in 5 stages
    • Stage 1: Free storytelling
    • Stage 2: The parties are defining the issues
    • Stage 3: The parties brainstorm options
    • Stage 4: The parties select and negotiate solutions
    • Stage 5: The parties enter into agreement
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 46. Stage 2: Defining the issues / tasks 1
    • Parties and mediator surface positions, interests, needs and concerns
    • Positions
    • Interests
    • Needs and concerns
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 47. Stage 2: Defining the issues / tasks 2
    • Mediator ask the parties to make out what have surfaced of:
    • Facts
    • Interests
    • Emotions
    • Needs
    • Concerns
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 48. Occasionally you must draw on rehabilitation centers when parties are traumatized ©hansboserup@gmail.dk www.mediator.dk 2007
  • 49. Are the former inhabitants of this house now your neighbors? ©hansboserup@gmail.dk www.mediator.dk 2007
  • 50. Will she ever find herself again? ©hansboserup@gmail.dk www.mediator.dk 2007
  • 51. And even professionals may become frustrated and exhausted ©hansboserup@gmail.dk www.mediator.dk 2007
  • 52. Stage 2: Defining the issues / tasks 3
    • Example of a definition of issues or tasks:
    • How may we develop a better relation to one another when in the future problems occur with the delays and at the same time reduce the problems as much as possible?
    • How can we be certain that remedy is obtained with greatest possible consideration of one another's interests - with greatest possible consideration of quality – and obtain the optimal communication between us in order to achieve a win-win solution with due consideration of respect and recognition to one another?
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 53. Stage 4: Negotiating options
    • The generated options are now subject to 2 tests:
    • A: Which option may solve the defined issues?
    • B: Which of the options surviving test A are the parties prepared to carry out ?
    • !!!! Why not the reverse order?
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 54. Generic style
    • This style is a stage model
    • Emotional experiences are regarded important
    • Focus on storytelling, interests, needs and concerns prior to defining the issues
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 55. Generic style
    • Joint sessions preferred over caucus (private sessions)
    • Free storytelling and active listening regarded important
    • The process are facilitative rather than evaluative
    • Intended outcomes are agreement, empowerment and recognition
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 56. Advanced dispute resolution (in problem oriented ADR)
    • Is about:
    • Empathy
    • Reaching agreement, achieve empowerment and recognition
    • Advanced communication
    • Advanced negotiation
    • Structure
    • Assistance from a third party
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 57. Interests and concerns habitually tend to be expressed though positions (in problem oriented ADR)
    • In conflict satisfaction is normally expressed in terms of positions
    • Thus it is difficult for the parties to find common ground
    • However parties contain ability to break down positions into interests, needs and concerns providing much more opportunities to explore common ground
    • Common ground may by the parties be experienced as a key to solving their conflict
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 58. Advanced negotiation – The pyramid (in problem oriented ADR) ©hansboserup@gmail.dk www.mediator.dk 2007 Positions Interest Needs/Concerns
  • 59. Positions – Interests - Needs
    • Behind any position the parties will find a particular interest
    • Behind any interest the parties will find particular unmet needs or concerns
    • Any need or concern can be regarded as an interest behind which other needs and concerns are hidden
    • The further the parties explore the depth of the their needs and concerns the more they are likely to explore common ground
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 60. Overlapping pyramids ©hansboserup@gmail.dk www.mediator.dk 2007 Positions Interests Needs
  • 61. Do you recognize the situations? ©hansboserup@gmail.dk www.mediator.dk 2007
  • 62. Everyone Can Win ©hansboserup@gmail.dk www.mediator.dk 2007
  • 63. Settlement driven style 1
    • This style is a stage model (shaped by lawyers and decision makers) an a mutant of the generic style
    • Emotional experiences are regarded important provided there are space for them
    • When the issues are defined, - focus is on interests, needs and risk assessments
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 64. Settlement driven style 2
    • Private sessions (caucus) are habitual
    • Information gathering rather than free storytelling or active listening
    • Space for both facilitative and evaluative approach
    • Intended outcomes are agreement on transactions or a plans for transactions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 65. Settlement driven style 3
    • What are the positions?
    • Defining the issues (normally in caucus)?
    • Gathering relevant information (normally in caucus) rather than free storytelling
    • Identification of interests, needs and risks (normally in caucus)
    • Re-defining the issues (normally in caucus)
    • Brainstorming in caucus
    • Bargaining (normally) via mediator
    • Agreement
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 66. Try to imagine what the pictures are trying telling you ©hansboserup@gmail.dk www.mediator.dk 2007
  • 67. Cognitive style 1
    • Often inspired by a systems approach - the Milan School
    • This style is a cycle model – repeated cycles whenever a problem occurs
    • Defining the issues
    • Information gathering of relevant information rather than free storytelling
    • Normally joint sessions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 68. Cognitive style 2
    • Defining the issues – mutualizing
    • Gathering relevant information
    • Re-defining the issues
    • Emotional data not regarded as useful data
    • Circular questions, strategizing , hypotheses , neutrality (domain theory)
    • Aims of the process are agreement , empowerment and recognition
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 69. Transformative style 1
    • Statements from the mediator replaced with conversation on how the parties want to go through the process
    • This style is a cycle model – repeated cycles whenever a “situation” occurs
    • Focus on situations (not on problems) of lack or emerging empowerment or recognition
    • Important constantly to focus on how the parties feel to be in the process right now and focusing on whether they feel a need for any changes
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 70. Transformative style 2
    • Joint session the habitual
    • Free storytelling and active listening
    • Reflections and summarizing
    • Go with the flow, – follow the parties around, – not managing the process but encouraging a conversation of what to do now – Go with the flow even if that means summarizing differences and not just common ground
    • Intended outcomes are empowerment and recognition
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 71. Robert Baruch Bush presenting transformative mediation in Copenhagen ©hansboserup@gmail.dk www.mediator.dk 2007
  • 72. Terminology
    • Empowerment and recognition regarded as a movement from a relative weaker feeling/situation towards a relative stronger feeling/situation
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 73. Empowerment
    • Empowerment is this movement :
    • Unsettled  Calmer
    • Confused  Clearer
    • Fearful  More confident
    • Disorganized  More focused
    • Unsure  More decisive
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 74. Recognition
    • Recognition is this movement :
    • Uncertain about context  Understanding context
    • Self-protective  More attentive to other
    • Defensive  More open
    • Suspicious  More willing to accept other’s good faith
    • Incapable of stepping
    • outside own frame  More able to see other’s perspective
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 75. Encourage the parties to talk about
    • What is the context (How do we want to do this?)
    • Exploring the situation – sharing perspectives (What is this about?)
    • Deliberating (What does this mean?)
    • Exploring possibilities – developing ideas (What is possible?)
    • Decision -making (What do I / we do?)
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 76. Assume that the parties occasionally realize that they look like this ©hansboserup@gmail.dk www.mediator.dk 2007
  • 77. So many agendas to recognize ©hansboserup@gmail.dk www.mediator.dk 2007
  • 78. Humanistic style 1
    • This style is a stage style (inspired by the generic style)
    • Emotional experiences regarded important
    • Important that the parties identify needs, concerns and interests
    • Important to separate the “stuff” of the parties from the “stuff” of the mediator
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 79. Humanistic style 2
    • Storytelling in private preparatory meetings
    • Parties defining issues in private preparatory meetings
    • Parties defining context in private preparatory meetings
    • In private sessions the parties are prepared to walk the talk in joint sessions – active listening and free storytelling
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 80. Humanistic style 3
    • Reaching understanding of impact on others lives
    • In joint sessions the mediator tends to take a more leaned back role
    • The parties are encouraged to communicate directly with on another
    • Developing transactions
    • Intended outcomes are understanding, learning, taking responsibility, empathy, reduction of fear and anger, improving the level of mood, empowerment and recognition
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 81. Every child across the Globe have feelings , hopes and unmet needs ©hansboserup@gmail.dk www.mediator.dk 2007
  • 82. Narrative style 1
    • This style is a systemic stage model
    • Feelings and emotions regarded important in the context of interaction
    • Focus is on context and interactions rather than on needs, concerns and interests
    • Active listening and free storytelling
    • Re-constructing listening and circular questions
    • Focus on dominant and alternative discourse
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 83. Narrative style 2
    • Elements and functions of layers and context in stories regarded important
    • Focus on elements in the conflict-saturated story and their functions
    • Deconstructing the conflict-saturated story
    • Changing the epistemology of the individual into a reconstruction of an alternative common story important
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 84. Narrative style 3
    • Questioning ownership to the conflict story
    • De-constructing entitlements to the context and the labeling of describing terminology adopted by the individual party and emerging of a new and common story
    • Intended outcomes are understanding , agreement, empowerment and recognition
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 85. Structure
    • Storytelling
    • Engagement and context
    • Deconstructing the conflict-saturated story
    • Constructing the alternative story
    • Agreement
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 86. The Law and the Variety of Perceptions ©hansboserup@gmail.dk www.mediator.dk 2007
  • 87. Terminology 1
    • Inside the mediation movement’s terminology certain terms have a very distinct meaning
    • Empathy and assertion not regarded as competitors but rather as complimentary components
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 88. Terminology 2
    • Empathy regarded as the ability for a moment to leave own values, background, experiences and assumptions, - and for a moment to live within the party’s values, background, experiences and assumptions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 89. Terminology 3
    • Assertion regarded as ability to:
      • Identify own needs
      • Communicating these needs in such a clear way that the other empathizes with them
      • Communicating these needs in such a clean way that the other is not brought into a mode of defense
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 90. Is compromise a solution?
    • In mediation compromise is not regarded as a lasting or sustainable solution
    • Ambition in mediation is to make the parties develop maximal empathy and assertion , making the parties realize what are needed and what they can live without
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 91. Exploring unmet needs and underlying emotions across Afghanistan ©hansboserup@gmail.dk www.mediator.dk 2007
  • 92. Emotions
    • The affective grounded processes regard the emotional experiences as shortcuts to identification of unmet needs and existing concerns
    • Mediation is not therapy , and the intended outcome is not behavior changing
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 93. Basic emotions
    • My experience has made me identify 4 frequent occurring emotions in the mediation process (any other emotion can be regarded as a medley of these basic emotions) :
    • Delight / absence of delight
    • Pain / anguish
    • Insecurity / fear / anxiety
    • Loss / sorrow / grief
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 94. You can even fear Buddha ©hansboserup@gmail.dk www.mediator.dk 2007
  • 95. Shortcuts to unmet needs
    • Being in pain you have a need for …?
    • Feeling insecurity you have a need for …?
    • Facing loss or feeling sorrow you have a need for …?
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 96. Coping with fear in Afghanistan ©hansboserup@gmail.dk www.mediator.dk 2007
  • 97. The styles of mediation 1
    • In the generic style emotional experiences are regarded useful data
    • In the settlement driven style emotional experiences are regarded useful data given that there are room for them. However risk assessment has a higher priority
    • In the cognitive (often systemic ) style decision making is regarded important
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 98. The styles of mediation 2
    • In the transformative style interaction/relation is emphasized rather than transactions
    • In the humanistic style direct dialog and preparing the parties for this direct dialog is the important topic
    • In the narrative style context and deconstruction of the conflict-saturated story it is regarded important
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 99. Affective or cognitive grounded mediation 1
    • The affective grounded mediations believes that emotional experiences are important because:
    • They are shortcuts to unmet needs and concerns
    • Ventilation of emotions often reduces the obstacles for the outlook to common sense
    • Improving / affirming self-worth - empowerment
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 100. Affective or cognitive grounded mediation 2
    • Cognitive mediation having concerns that emotional data will keep the parties stock into their past
    • Some parties feel uncomfortable using feeling mode or words
    • Some parties haven’t got the ability to put words on their emotions
    • Some parties emphasizing efficiency prefer cognitive mediation, because the style focus on decision making
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 101. From these Afghan wells drank also Greek Emperor Alexander ©hansboserup@gmail.dk www.mediator.dk 2007
  • 102. Process oriented or settlement driven styles of mediation
    • The process oriented style emphasize autonomy of the parties, the parties’ are controlling the process and the direction of the process
    • In the process oriented style the parties are encouraged to deal with the underlying conflict environment too
    • The settlement driven style emphasize achieving an agreement never the less this requires a certain amount of push from the mediator
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 103. Information gathering or free storytelling
    • It is habitual for us to get information by asking questions
    • However the most efficient way to get information to the table is asking as few questions as possible
    • Use active or effective listening instead of questions – thus you don’t limit the options of information into certain tracks or scopes
    • If you have to ask questions then weigh every word
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 104. Understanding the Context ©hansboserup@gmail.dk www.mediator.dk 2007
  • 105. Questions may be dangerous
    • Questions may lead
    • Questions may lead to confrontation
    • Questions may influence
    • Questions may make the party stick to his understanding or freeze him/her
    • Questions may make the mediator stick to his/hers prejudices
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 106. And the whip of the Dragon’s tail parted the rocky mountains ©hansboserup@gmail.dk www.mediator.dk 2007
  • 107. … Just one lash - And earth parted ©hansboserup@gmail.dk www.mediator.dk 2007
  • 108. Intentions behind questions
    • Examining intention
    • Correcting intention
    • Exploring intention
    • Facilitating intention
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 109. Effects of questions
    • Make the party stick to his understanding or freeze him/her
    • Make the mediator stick to his/hers prejudices – stimulating confrontations
    • Liberating/stimulating
    • Stimulating accept or creativity
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 110. Active listening when you are the third party
    • Main focus is on making the party talk – not to talk about a given issue
    • Stimulate to reflection
    • Summarizing followed by a break ( pause) is a sophisticated way (and strategy) of getting information to the table
    • Restating followed by a break ( pause) is a sophisticated way (and strategy) of getting information to the table
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 111. Active listening when being the mediator
    • Summarizing, reflecting and restating followed by a break is a way of getting information to the table and providing space for the party to talk about any issue being on his/her mind
    • Surfacing feelings - emotions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 112. Questions when you are the mediator
    • If you feel that you cannot do without questioning then let the questions be open -ended and circular (there are only few excuses for not being empathic )
    • So what you are saying is …?
    • Please tell me whatever is on your mind?
    • Can you tell more?
    • Help us out here to understand (or clarify for us)!
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 113. Circular questions (requires practice and knowledge) 1
    • Consequence : How doe’s the problem influence the surroundings and reverse?
    • Re-framing : Is it possible to view the problem from an other's angel (probably positive intention)?
    • Advantages and disadvantages : Advantages and disadvantages by not solving the problem
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 114. Circular questions (requires practice and knowledge) 2
    • Miracles : Given that the problem is solved, how will you know that the problem is solved?
    • Proportions : What may do the problem heavier? How come that it is not heavier at this point??
    • Exception : When was this problem not a problem?
    • Perspectives : How would you like to look back on the problem solved? What would you advice if asked for advice in a similar situation ?
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 115. Logistic
    • Too many mediators and sponsors are focusing on the macro dynamics: Legislation, sponsoring, neutrality, impartiality, certifying etc.
    • The experienced mediator is aware that the personality/performance of the mediator and the micro -dynamics are the important components
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 116. Examples of positive and negative micro dynamics
    • Check-Outs
    • Circular Questions
    • Clarifying the Denial of Recognition
    • Confrontation
    • Directives to Elaborate
    • Evaluation
    • Interpretations
    • Key-Word Encouragers
    • Meta Conversation
    • Minimal Encouragers
    • Mutualizing
    • Normalizing
    • Open-Ended Questions
    • Paraphrases
    • Paraphrasing a Request for Recognition
    • Parroting
    • Process Observations
    • Prompting Questions
    • Reassurance
    • Reflecting Content
    • Reflecting Feelings
    • Reflective Questions
    • Reframing
    • Request to Elaborate
    • Separating Double Massages
    • Suggestions
    • Summaries
    • Tracking Questions
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 117. Mediation is founded on
    • Empathy
    • Understanding
    • Change
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 118. Please empathize; – Advise is simply not useful ©hansboserup@gmail.dk www.mediator.dk 2007
  • 119. But be aware of personality!
    • Empathy
    • Anxiety
    • Aggression/stubbornness
    ©hansboserup@gmail.dk www.mediator.dk 2007
  • 120. Thanks for your attention
    • Yours truly
    • Hans Boserup
    ©hansboserup@gmail.dk www.mediator.dk 2007