Livechat 2008


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  • Live chat software market Live help solutions provide to customers, eAssistance Pro live chat software is perfect tool for increasing the visitor's on your website and also available in 30 day free subscription. For details :
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Livechat 2008

  1. 1. Business Instant Messenger
  2. 2. About us <ul><li>ISV of business communication software based on IM technology. </li></ul><ul><li>Developed products: Contact Center – sales support Communicator – business messenger Chat Server – communities building </li></ul><ul><li>Established in 2002 </li></ul><ul><li>25 people team (including 12 developers) </li></ul>
  3. 3. Business model <ul><li>We provide two types of licenses: </li></ul><ul><li>SaaS (Software as a Service) – license hosted on LIVECHAT Software’s servers </li></ul><ul><li>CORPORATE – incorporated on client’s own server </li></ul>
  4. 4. Contact Center <ul><li>Contact Center software helps to develop internet sales, to minimize service costs and to guarantee client’s satisfaction. The customer receives new channel to communicate with the company. </li></ul><ul><li>On the following slide we present you the operator’s application used for providing customer service. </li></ul>
  5. 5. Contact Center - chart
  6. 6. Contact Center <ul><li>Active invitation </li></ul><ul><li>Customer’s recognition </li></ul><ul><li>Chat button </li></ul><ul><li>Autoinvitation </li></ul><ul><li>File sending </li></ul><ul><li>Remote desktop access </li></ul><ul><li>WWW browsing </li></ul><ul><li>Chat for the customer without software installation </li></ul><ul><li>Real-time client monitoring </li></ul><ul><li>Multi-operator conferences </li></ul>
  7. 7. Live chat software market <ul><li>Live help solutions appear at most internet services or web store websites, becoming sales and service support: </li></ul><ul><ul><li>In 2005 Forrester stated, that number of cart abandonments exceeds 50% </li></ul></ul><ul><ul><li>Average conversion rate is below 3% </li></ul></ul><ul><ul><li>Live chat solutions allow companies to move toward the client actively, influence their behavior and increase the conversion rate. </li></ul></ul><ul><ul><li>Forrester forecasts, that until 2010, 55 mln of private users will be shopping online; e-commerce share in sales shall double and reach 13% </li></ul></ul><ul><ul><li>US online sales channels shall reach 14% increment per year during the next 5 years, starting with 172 mln USD in 2005 and reaching 329 mln USD in 2010. </li></ul></ul><ul><li>[1] Forrester http:// / </li></ul>
  8. 8. Business instant messenger <ul><li>LIVECHAT Communicator gives an opportunity to optimize the communication between all employees within company and with all external partners. </li></ul><ul><li>Central contact sharing and archiving chat history within company </li></ul><ul><li>Communication with public IM protocols (MSN, ICQ, GG) </li></ul><ul><li>Multi-operator online conferences </li></ul><ul><li>Metacontacts, many channels lead to one contact </li></ul><ul><li>Secure SSL connection </li></ul><ul><li>Business and private contact groups </li></ul><ul><li>Management panel via WWW browser </li></ul><ul><li>All accounts’ and employees’ rights management </li></ul>
  9. 9. Communicator - chart
  10. 10. Worldwide online distribution <ul><li>Our software is already available to download at over 300 software portals… </li></ul><ul><li>… and it will be over 500 by the end of 200 8 </li></ul>
  11. 11. Cooperation with DigitalRiver <ul><li>Cooperation with DigitalRiver (Nasdaq: DRIV), world ou t sourcing e-commerce leader, started in June 2006. </li></ul><ul><li>Over 40,000 customers, including: Symantec, Microsoft, Adobe, Motorola, Boston Acoustics, H&R Block, Novell, Autodesk, Nuance, CompUSA,, and </li></ul><ul><li>Obligations upon the contract: </li></ul><ul><li>E-distribution, </li></ul><ul><li>Affiliate program </li></ul><ul><li>Sale via USA online sales channels </li></ul>
  12. 12. Our customers
  13. 13. Contact <ul><li>LIVECHAT Software S.A. </li></ul><ul><li>ul. Komandorska 53A/6B </li></ul><ul><li>53-342 Wroclaw </li></ul><ul><li>Poland </li></ul><ul><li>tel.: +48 71 780 20 50 </li></ul><ul><li>fax: +48 71 780 20 51 </li></ul><ul><li>email: [email_address] </li></ul><ul><li>www: </li></ul>