Business Instant Messenger

About us ISV of business communication software based on IM technology. Developed products: Contact Center – sales support Communicator – business messenger Chat Server – communities building Established in 2002 25 people team (including 12 developers)

ISV of business communication software based on IM technology.

Developed products: Contact Center – sales support Communicator – business messenger Chat Server – communities building

Established in 2002

25 people team (including 12 developers)

Business model We provide two types of licenses: SaaS (Software as a Service) – license hosted on LIVECHAT Software’s servers CORPORATE – incorporated on client’s own server

We provide two types of licenses:

SaaS (Software as a Service) – license hosted on LIVECHAT Software’s servers

CORPORATE – incorporated on client’s own server

Contact Center Contact Center software helps to develop internet sales, to minimize service costs and to guarantee client’s satisfaction. The customer receives new channel to communicate with the company. On the following slide we present you the operator’s application used for providing customer service.

Contact Center software helps to develop internet sales, to minimize service costs and to guarantee client’s satisfaction. The customer receives new channel to communicate with the company.

On the following slide we present you the operator’s application used for providing customer service.

Contact Center - chart

Contact Center Active invitation Customer’s recognition Chat button Autoinvitation File sending Remote desktop access WWW browsing Chat for the customer without software installation Real-time client monitoring Multi-operator conferences

Active invitation

Customer’s recognition

Chat button

Autoinvitation

File sending

Remote desktop access

WWW browsing

Chat for the customer without software installation

Real-time client monitoring

Multi-operator conferences

Live chat software market Live help solutions appear at most internet services or web store websites, becoming sales and service support: In 2005 Forrester stated, that number of cart abandonments exceeds 50% Average conversion rate is below 3% Live chat solutions allow companies to move toward the client actively, influence their behavior and increase the conversion rate. Forrester forecasts, that until 2010, 55 mln of private users will be shopping online; e-commerce share in sales shall double and reach 13% US online sales channels shall reach 14% increment per year during the next 5 years, starting with 172 mln USD in 2005 and reaching 329 mln USD in 2010. [1] Forrester http:// www.forrester.com /

Live help solutions appear at most internet services or web store websites, becoming sales and service support:

In 2005 Forrester stated, that number of cart abandonments exceeds 50%

Average conversion rate is below 3%

Live chat solutions allow companies to move toward the client actively, influence their behavior and increase the conversion rate.

Forrester forecasts, that until 2010, 55 mln of private users will be shopping online; e-commerce share in sales shall double and reach 13%

US online sales channels shall reach 14% increment per year during the next 5 years, starting with 172 mln USD in 2005 and reaching 329 mln USD in 2010.

[1] Forrester http:// www.forrester.com /

Business instant messenger LIVECHAT Communicator gives an opportunity to optimize the communication between all employees within company and with all external partners. Central contact sharing and archiving chat history within company Communication with public IM protocols (MSN, ICQ, GG) Multi-operator online conferences Metacontacts, many channels lead to one contact Secure SSL connection Business and private contact groups Management panel via WWW browser All accounts’ and employees’ rights management

LIVECHAT Communicator gives an opportunity to optimize the communication between all employees within company and with all external partners.

Central contact sharing and archiving chat history within company

Communication with public IM protocols (MSN, ICQ, GG)

Multi-operator online conferences

Metacontacts, many channels lead to one contact

Secure SSL connection

Business and private contact groups

Management panel via WWW browser

All accounts’ and employees’ rights management

Communicator - chart

Worldwide online distribution Our software is already available to download at over 300 software portals… … and it will be over 500 by the end of 200 8

Our software is already available to download at over 300 software portals…

… and it will be over 500 by the end of 200 8

Cooperation with DigitalRiver Cooperation with DigitalRiver (Nasdaq: DRIV), world ou t sourcing e-commerce leader, started in June 2006. Over 40,000 customers, including: Symantec, Microsoft, Adobe, Motorola, Boston Acoustics, H&R Block, Novell, Autodesk, Nuance, CompUSA, Newegg.com, BestBuy.com and Staples.com. Obligations upon the contract: E-distribution, Affiliate program Sale via USA online sales channels

Cooperation with DigitalRiver (Nasdaq: DRIV), world ou t sourcing e-commerce leader, started in June 2006.

Over 40,000 customers, including: Symantec, Microsoft, Adobe, Motorola, Boston Acoustics, H&R Block, Novell, Autodesk, Nuance, CompUSA, Newegg.com, BestBuy.com and Staples.com.

Obligations upon the contract:

E-distribution,

Affiliate program

Sale via USA online sales channels

Our customers

Contact LIVECHAT Software S.A. ul. Komandorska 53A/6B 53-342 Wroclaw Poland tel.: +48 71 780 20 50 fax: +48 71 780 20 51 email: [email_address] www: livechatinc.com

LIVECHAT Software S.A.

ul. Komandorska 53A/6B

53-342 Wroclaw

Poland

tel.: +48 71 780 20 50

fax: +48 71 780 20 51

email: [email_address]

www: livechatinc.com