Who
Needs
Libraries
? Tech Forum 2014
03.06.14
Dispelling
the
myths…
Symbiotic Relationship
“…Public libraries are an integral part of
the fragile ecosystem of reading in
America. Without lib...
?WHAT DID
GATES DO
Studies show…
•  The influence of the library often crept into to responses on other
questions explored through this study...
Where did you hear
about it?
No
Outside
Books
Allowed
Where do you typically read books you
have purchased for yourself?
 
	
  
	
  
	
  
So	
  Much	
  More:	
  The	
  Economic	
  Impact	
  
of	
  the	
  Toronto	
  Public	
  Library	
  on	
  t...
Public Sector Context
2
2	
  
Toronto Context
3
3	
  
Funding of Study
4
4	
  
Estate	
  of	
  Norman	
  G.	
  Hinton	
  
About the Martin Prosperity Institute
•  Part of the Rotman School of Management at the University of
Toronto
•  Positione...
So Much More
•  Valuation of library
services
•  Valuation of direct
spending
•  Conservative estimates
6
6	
  
Toronto Public Library creates
over $1 billion in total economic impact
7
Total direct benefits reach $502 per member
8	
  
The average open hour at a branch generates
$2,515 in direct benefits
9	
  
Toronto Public Library delivers $5.63 of
economic impact for every $1 spent
10	
  
Return on Investment
	
  
ROI	
  is	
  463%	
  
	
  
midpoint	
  of	
  a	
  range	
  very	
  conservaIvely	
  
esImated	
 ...
Intangible benefits deliver value
Opportunities for residents to
ü improve literacy skills,
ü enhance educational and
ü...
Neighbourhood Branches Provide
Communities Intangible Benefits
13
“Ci=es	
  that	
  promote	
  diversity	
  and	
  toleran...
•  New metrics and studies
•  Value of collaborations and partnerships
•  Sharing and communicating the study results
•  I...
Thank you
The	
  study	
  can	
  be	
  found	
  here:	
  	
  
	
  
hKp://www.torontopubliclibrary.ca/content/about-­‐the-­...
MAKING	
  GOOD	
  ON	
  THE	
  PROMISE:	
  
	
  
CENTRE	
  FOR	
  EQUITABLE	
  LIBRARY	
  ACCESS	
  
	
  
CANADIAN	
  URBAN	
  LIBRARIES	
  COUNCIL	
  (CULC)	
  
§  Public	
  libraries	
  that	
  serve	
  100,000+	
  populaDons...
3.4	
  million	
  (10%)	
  of	
  Canadians	
  have	
  some	
  form	
  
of	
  print	
  disability	
  
7	
  %	
  of	
  inter...
1898: 	
  Postage-­‐	
  free	
  mailing	
  for	
  people	
  who	
  are	
  blind.	
  
1974-­‐2012 	
  Series	
  of	
  Task	...
§ Equitable	
  access	
  to	
  published	
  materials	
  for	
  Canadians	
  
with	
  print	
  disabiliDes	
  should	
  h...
PRINCIPLES	
  INFORMING	
  DISCUSSIONS	
  	
  cont’d	
  
§  RecogniDon	
  that	
  libraries	
  must	
  contribute	
  
ins...
PRINCIPLES	
  INFORMING	
  DISCUSSIONS	
  	
  cont’d	
  
•  Both	
  public	
  libraries	
  and	
  the	
  CNIB	
  have	
  a...
PRINCIPLES	
  INFORMING	
  DISCUSSIONS	
  	
  cont’d	
  
•  Service	
  implementaDon	
  must	
  happen	
  ASAP.	
  	
  
Th...
Introducing	
  
VISION	
  
Equitable	
  public	
  library	
  services	
  for	
  Canadians	
  
with	
  print	
  disabiliDes.	
  
	
  
MISSI...
What	
  will	
  CELA	
  do?	
  
Support	
  the	
  provision	
  of	
  public	
  library	
  services	
  
for	
  the	
  print...
 
COLLECTION	
  SERVICE	
  OPTIONS	
  	
  
	
  § Format	
  choice	
  (books):	
  digital	
  narrated	
  audio;	
  
digita...
What	
  is	
  CNIB’s	
  	
  relaJonship	
  to	
  	
  CELA?	
  	
  
§  Contracted	
  producDon,	
  delivery	
  &	
  some	
...
What’s	
  next…..	
  
•  Secure	
  funding	
  from	
  governments.	
  
•  ConDnue	
  to	
  finalize	
  contractual	
  agree...
CURRENT	
  LEADERSHIP	
  
	
  
The	
  current	
  CELA	
  Steering	
  Commicee:	
  
	
  
Peter	
  Bailey,	
  Library	
  Dir...
FOR	
  MORE	
  INFORMATION	
  
§  Andrew	
  MarDn,	
  Senior	
  Project	
  Lead,	
  andrew.marDn@celalibrary.ca	
  
§  S...
Who Needs Libraries? - Panel - Tech Forum 2014
Who Needs Libraries? - Panel - Tech Forum 2014
Who Needs Libraries? - Panel - Tech Forum 2014
Who Needs Libraries? - Panel - Tech Forum 2014
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Who Needs Libraries? - Panel - Tech Forum 2014

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"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk

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Who Needs Libraries? - Panel - Tech Forum 2014

  1. 1. Who Needs Libraries ? Tech Forum 2014 03.06.14
  2. 2. Dispelling the myths…
  3. 3. Symbiotic Relationship “…Public libraries are an integral part of the fragile ecosystem of reading in America. Without libraries to encourage new readers, foster book groups and promote communities of reading, publishers will find fewer readers for their biggest titles, and readers will have more difficulty discovering works not on the bestseller lists…” 2013 Forbes Article – Why Libraries Matter…
  4. 4. ?WHAT DID GATES DO
  5. 5. Studies show… •  The influence of the library often crept into to responses on other questions explored through this study. When asked why consumers purchased a certain book, there was a notable amount of commentary stating that years ago they had read the book in the library, in particular with regard to children’s book purchases. •  When asked about what library users do when a book is not available in the library, 22.5% of respondents said they would go purchase the book. •  In the case where respondents are faced with extensive reserve or holds lists and will potentially not be able to get the book for a long period of time, 18% of respondents said they would purchase the book. •  Of the “Other” responses, many people added that they previously borrowed a copy from the library that motivated the purchase of the book.  
  6. 6. Where did you hear about it?
  7. 7. No Outside Books Allowed Where do you typically read books you have purchased for yourself?
  8. 8.         So  Much  More:  The  Economic  Impact   of  the  Toronto  Public  Library  on  the   City  of  Toronto              
  9. 9. Public Sector Context 2 2  
  10. 10. Toronto Context 3 3  
  11. 11. Funding of Study 4 4   Estate  of  Norman  G.  Hinton  
  12. 12. About the Martin Prosperity Institute •  Part of the Rotman School of Management at the University of Toronto •  Positioned at the intersection of academia, business and civil society •  Anchored by three of the world’s top thinkers and writers: –  Roger Martin, former Dean of Rotman School of Management; author, Playing to Win –  Don Tapscott, Executive Director of the Global Solution Networks; author, Wikinomics –  Richard Florida, author, The Rise of the Creative Class •  So Much More co-authored by Dr. Kevin Stolarick, Research Director at MPI and Kimberly Silk, Data Librarian. 5 5  
  13. 13. So Much More •  Valuation of library services •  Valuation of direct spending •  Conservative estimates 6 6  
  14. 14. Toronto Public Library creates over $1 billion in total economic impact 7
  15. 15. Total direct benefits reach $502 per member 8  
  16. 16. The average open hour at a branch generates $2,515 in direct benefits 9  
  17. 17. Toronto Public Library delivers $5.63 of economic impact for every $1 spent 10  
  18. 18. Return on Investment   ROI  is  463%     midpoint  of  a  range  very  conservaIvely   esImated  to  be  244%     and  is  comfortably  shown  to  reach  681%.   11  
  19. 19. Intangible benefits deliver value Opportunities for residents to ü improve literacy skills, ü enhance educational and ü employment opportunities, ü and improve quality of life for themselves and their families 12  
  20. 20. Neighbourhood Branches Provide Communities Intangible Benefits 13 “Ci=es  that  promote  diversity  and  tolerance  also   tend  to  become  places  that  are  open  to  new  ideas   and  different  perspec=ves,  promo=ng  crea=vity.   This  in  turn  builds  ci=es  that  are  aLrac=ve  to   individuals  and  businesses  involved  in  the  crea=on   of  new  ideas,  products  and  services.”   The  Importance  of  Diversity  to  the  Economic  and   Social  Prosperity  of  Toronto,  MPI,  2010   13  
  21. 21. •  New metrics and studies •  Value of collaborations and partnerships •  Sharing and communicating the study results •  Importance of library research 14   Next steps
  22. 22. Thank you The  study  can  be  found  here:       hKp://www.torontopubliclibrary.ca/content/about-­‐the-­‐library/pdfs/board/ meeIngs/2013/dec09/10_1.pdf       For  more  informaIon  on  the  study  contact:    So Much More: The Economic Imof Toronto Toronto c Library on the City Kim  Silk,  Data  Librarian   MarIn  Prosperity  InsItute,  University  of  Toronto   kimberley.silk@marInprosperity.org       Katherine  Palmer,  Director     Planning,  Policy  and  E-­‐Service  Delivery   Toronto  Public  Library   kpalmer@torontopubliclibrary.ca   15  
  23. 23. MAKING  GOOD  ON  THE  PROMISE:     CENTRE  FOR  EQUITABLE  LIBRARY  ACCESS    
  24. 24. CANADIAN  URBAN  LIBRARIES  COUNCIL  (CULC)   §  Public  libraries  that  serve  100,000+  populaDons   §  Mission:    To  work  collaboraDvely  to  build  vibrant   urban  communiDes  by  strengthening  the  capacity  of   Canada’s  urban  libraries  to:   §  Transfer  knowledge  and  create,  analyze,   disseminate    and  share  informaDon     §  AnDcipate  and  respond  to  the  changing  needs  of   their  communiDes.   §  Measure  their  success  through  targeted  research   and  ongoing  metrics.  
  25. 25. 3.4  million  (10%)  of  Canadians  have  some  form   of  print  disability   7  %  of  interna=onally  published  material   available  in  formats  for  people  with  print   disabili=es   5%  of  Canadian  published  material  available  in   formats  for  people  with  print  disabili=es   PRINT  DISABLED  ENVIRONMENT  
  26. 26. 1898:  Postage-­‐  free  mailing  for  people  who  are  blind.   1974-­‐2012  Series  of  Task  Forces  created  a  number  of  reports:        Fulfilling  the  promise  (NaDonal  Library  +CNIB)        Opening  the  Book:    a  strategy  for  a  na=onal   network  for  equitable  library  service  for  Canadians   with  print  disabili=es.  (Canadian  Library  AssociaDon  (CLA)   IniDaDve  for  Equitable  Library  Access  (IELA)  +  Library  &   Archives  Canada)    (LAC)        Reading  re-­‐imagined:    a  na=onal  digital  hub    (CNIB)                         HISTORY  OF  SERVICES  FOR  THE  PRINT  DISABLED  
  27. 27. § Equitable  access  to  published  materials  for  Canadians   with  print  disabiliDes  should  happen  through  public   libraries;   § While  informed  by  Charter  rights,  from  a  public   library  operaDons  perspecDve,  the  access  and  format   needs  of  persons  with  print  disabiliDes  are  collecDon   development  and  public  service  issues.           PRINCIPLES  INFORMING  STAKEHOLDER  DISCUSSIONS    
  28. 28. PRINCIPLES  INFORMING  DISCUSSIONS    cont’d   §  RecogniDon  that  libraries  must  contribute   insDtuDonally  and  financially  to  the  building  of   their  own  and/or  a  collecDvely  managed   accessible  format  collecDon.     §  Any  soluDon  should  leverage  exisDng  producDon,   access,  distribuDon,  and  technology   infrastructure  investments;    neither  party  is   interested  in  spending  money  on  creaDng  new   duplicate  or  parallel  systems.  
  29. 29. PRINCIPLES  INFORMING  DISCUSSIONS    cont’d   •  Both  public  libraries  and  the  CNIB  have  assets   and  contribuDons  to  bring  to  the  table.   •  The  services  of  the  new  organizaDon  need  to   be  available  to  all  public  libraries  (small,  rural,   First  NaDons)  with  no  financial  barriers  to   parDcipaDon.  
  30. 30. PRINCIPLES  INFORMING  DISCUSSIONS    cont’d   •  Service  implementaDon  must  happen  ASAP.     The  print  disabled  community  has  waited  long   enough  for  services  in  their  local  public   libraries.   •  The  new  organizaDon  must  serve  CNIB  library   clients  at  least  as  well  as  they  are  currently   served.  
  31. 31. Introducing  
  32. 32. VISION   Equitable  public  library  services  for  Canadians   with  print  disabiliDes.     MISSION   To  support  public  libraries  in  the  provision  of   accessible  collecDons  for  Canadians  with  print   disabiliDes  and  to  champion  the  fundamental   right  of  Canadians  with  print  disabiliDes  to   access  media  and  reading  materials  in  the   format  of  their  choice.  
  33. 33. What  will  CELA  do?   Support  the  provision  of  public  library  services   for  the  print  disabled  by:       •  Acquiring,  producing  and  distribuDng   published  works  in  alternaDve  formats  to   Canadian  Public  Libraries.   •  Providing  public  libraries  with  advice,   training,  and  informaDon  to  support   customer  access  to  and  use  of  these   collecDons.  
  34. 34.   COLLECTION  SERVICE  OPTIONS      § Format  choice  (books):  digital  narrated  audio;   digital  text-­‐to-­‐speech  (e-­‐text);  e-­‐braille  and   printed  braille   § Delivery  opDons:  Direct  download  to   computer,  handheld  devices  and  DAISY  player;   CD  and  braille  mail  to  home  or  library   § Deposit  collecDons  for  libraries   § Minimize  local  producDon  and  handling  so   staff  can  focus  on  patron  support  and   relaDonships  
  35. 35. What  is  CNIB’s    relaJonship  to    CELA?     §  Contracted  producDon,  delivery  &  some   operaDonal  services  for  CELA.   §  ConDnued  leadership  through  internaDonal   organizaDons  for  increased  access  to  alternaDve   format  materials.   §  TransiDoning  exisDng  CNIB  members  and  referring   new  members  to  their  local  public  library.   §  SupporDng  advocacy  efforts  &  funding  requests  to   government  for  (sustained)  funding  for  CELA   §  ContribuDng  financially  to  the  new  organizaDon   through  on-­‐going  private-­‐sector  fundraising.  
  36. 36. What’s  next…..   •  Secure  funding  from  governments.   •  ConDnue  to  finalize  contractual  agreements   with  CNIB  (phased).   •  Develop  parameters  for  advisory  groups.   •  Launch  website,  including  CELA  catalogue   interface  for  libraries.   •  Formal  launch  of  CELA  April  1,  2014.  
  37. 37. CURRENT  LEADERSHIP     The  current  CELA  Steering  Commicee:     Peter  Bailey,  Library  Director,  St.  Albert  Public  Library   Catherine  Biss,  Chief  Librarian  Markham  Public  Library;  Chair,  Canadian  Urban   Libraries  Council   Vickery  Bowles,  Director,  CollecDons  Management  &  City-­‐Wide  Services,  Toronto   Public  Library   Danielle  Chagnon,  Director  of  CollecDon  Development,  Bibliothèque  et  Archives   naDonales  du  Québec   Jefferson  Gilbert,  ExecuDve  Director,  Canadian  Urban  Libraries  Council   Teresa  Johnson,  Research  &  Planning  Librarian,  New  Brunswick  Public  Library  Service   Ralph  Manning,  Ex-­‐Officio,  Canadian  Library  AssociaDon   Margaret  McGrory,  VP,  ExecuDve  Director,  CNIB  Library   Sandra  Singh,  Chief  Librarian,  Vancouver  Public  Library       In  addi=on,  we  have  a  Library  Opera=ons  Advisory  Group  and  a  Consumer  Advisory   Group  ready  to  advise.  
  38. 38. FOR  MORE  INFORMATION   §  Andrew  MarDn,  Senior  Project  Lead,  andrew.marDn@celalibrary.ca   §  Sandra  Singh,  sandra.singh@vpl.ca   §  Jefferson  Gilbert,  jgilbert@culc.ca   §  Or  any  member  of  our  Steering  Commicee     Keep  an  eye  on:  hcp://www.celalibrary.ca  /  hcp://www.bibliocela.ca                          [under  construcDon]  
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