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Reference Services at Austin Public Library Bonnie Brzozowski
Introduction and background <ul><li>Library school </li></ul><ul><li>Internships and part-time jobs </li></ul><ul><li>Aust...
Reference at APL
Questions <ul><li>Walk-ups, phone, email, chat, and text </li></ul><ul><li>Examples: </li></ul><ul><ul><li>In-depth resear...
 
 
The wiki
Information guides and more <ul><li>Information Guides </li></ul><ul><ul><li>Business information </li></ul></ul><ul><ul><...
Computer instruction
New Immigrants Centers <ul><li>Study centers </li></ul><ul><li>Talk Time </li></ul><ul><li>Library tours </li></ul><ul><li...
Readers’ advisory <ul><li>APL Recommends </li></ul><ul><li>Personal Picks </li></ul><ul><li>Facebook RA! </li></ul>
Collection Development
Subject Specialist and Centralized Selector <ul><li>Home economics, Computers, and Graphic Novels </li></ul><ul><li>Purcha...
Outreach and Professional Duties at APL
Internal outreach and activities <ul><li>Staff training </li></ul><ul><ul><li>OverDrive </li></ul></ul><ul><ul><li>Databas...
External outreach
External outreach: social networks, blog, and YouTube <ul><li>Social networks </li></ul><ul><ul><li>MySpace </li></ul></ul...
Customer Service
The Reference Interview <ul><li>If you learn nothing from this class… </li></ul><ul><li>Observe and practice, if you can <...
Questions, comments, need a new friend? Bonnie Brzozowski Reference Librarian Austin Public Library (512) 974-7360 [email_...
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iSchool Presentation 9/26/11

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Transcript of "iSchool Presentation 9/26/11"

  1. 1. Reference Services at Austin Public Library Bonnie Brzozowski
  2. 2. Introduction and background <ul><li>Library school </li></ul><ul><li>Internships and part-time jobs </li></ul><ul><li>Austin Public Library Reference Department </li></ul>
  3. 3. Reference at APL
  4. 4. Questions <ul><li>Walk-ups, phone, email, chat, and text </li></ul><ul><li>Examples: </li></ul><ul><ul><li>In-depth research </li></ul></ul><ul><ul><li>Ready reference </li></ul></ul><ul><ul><li>Directional </li></ul></ul><ul><ul><li>The bizarre </li></ul></ul>
  5. 7. The wiki
  6. 8. Information guides and more <ul><li>Information Guides </li></ul><ul><ul><li>Business information </li></ul></ul><ul><ul><li>Legal information </li></ul></ul><ul><ul><li>Job information </li></ul></ul><ul><li>Referral Guide and Recommended Websites </li></ul><ul><li>Online Databases </li></ul>
  7. 9. Computer instruction
  8. 10. New Immigrants Centers <ul><li>Study centers </li></ul><ul><li>Talk Time </li></ul><ul><li>Library tours </li></ul><ul><li>Computer classes </li></ul><ul><li>Multilingual materials </li></ul><ul><li>Adult literacy collection </li></ul>Source: The City Demographer, Department of lanning, City of Austin Lisa Hamilton, lisa.hamilton2@austintexas.gov Faulk Central Library, New Immigrants Center Manager Also, Practiquemos Espanol
  9. 11. Readers’ advisory <ul><li>APL Recommends </li></ul><ul><li>Personal Picks </li></ul><ul><li>Facebook RA! </li></ul>
  10. 12. Collection Development
  11. 13. Subject Specialist and Centralized Selector <ul><li>Home economics, Computers, and Graphic Novels </li></ul><ul><li>Purchasing and weeding=constant action </li></ul><ul><ul><li>Typically spend $30,000/year </li></ul></ul>
  12. 14. Outreach and Professional Duties at APL
  13. 15. Internal outreach and activities <ul><li>Staff training </li></ul><ul><ul><li>OverDrive </li></ul></ul><ul><ul><li>Database training </li></ul></ul><ul><li>Committees </li></ul><ul><ul><li>Mayor’s Book Club </li></ul></ul><ul><ul><li>Downloadables Committee (OverDrive) </li></ul></ul>
  14. 16. External outreach
  15. 17. External outreach: social networks, blog, and YouTube <ul><li>Social networks </li></ul><ul><ul><li>MySpace </li></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><li>APL Blog </li></ul><ul><li>YouTube </li></ul>
  16. 18. Customer Service
  17. 19. The Reference Interview <ul><li>If you learn nothing from this class… </li></ul><ul><li>Observe and practice, if you can </li></ul><ul><li>The beautiful art of communication </li></ul>
  18. 20. Questions, comments, need a new friend? Bonnie Brzozowski Reference Librarian Austin Public Library (512) 974-7360 [email_address] http://www.bonniesue.net/
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