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BehindEveryLeaderWebinar CrisisChaosDisasterDec2012

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Assistants are the go-to people in a crisis. Join Bonnie Low-Kramen and Vickie Sokol Evans for a discussion on how to manage it all.

Assistants are the go-to people in a crisis. Join Bonnie Low-Kramen and Vickie Sokol Evans for a discussion on how to manage it all.

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  • 1. Welcome To The Behind Every Leader Webinar: “EA’s Mastering the What-Ifs – Prepping for Crisis, Chaos & Disaster” Featuring Presenters:Bonnie Low-Kramen Vickie Sokol Evans
  • 2. GoToWebinar® Attendee Controls Grab Tab Audio Pane Use Audio Setup wizard to configure and test audio. Control Panel Question Pane Enter questions here.• Click arrow to expand and collapse control panel• Click hand icon to raise/lower hand
  • 3. EA’s Mastering the What-Ifs:Prepping for Crisis, Chaos, & Disaster Welcome! Instructors - Bonnie Low-Kramen & Vickie Sokol Evans December 18, 2012
  • 4. Passion for Education & Training! Jan 19-20 Weekend Workshop, Santa Monica, CA Feb 14-17 Behind Every Leader, Anaheim, CA Mar 2-3 Weekend Workshop, Atlanta, GA Mar 18 IAAP TEC 13, Anaheim, CA Mar 22-24 Executive Secretary LIVE, London www.BonnieLowKramen.com 4
  • 5. 25 Years of Bringing Order to Chaos5
  • 6. Lessons Learned Help EA’s Prep for the “Next Time” 9/11 Iceland volcano Hurricanes Katrina, Hugo, Irene Blizzards NYC Blackout First World Trade Center bombing, 1993 Earthquakes “Life is what happens when you are busy making other plans.” John Lennon 6
  • 7. What If…?7
  • 8. 8
  • 9. Questions to Ask – Running the What-ifs…9
  • 10. What if it’s as bad as they say?10
  • 11. What if we lose power?11
  • 12. What if we have a flood?12
  • 13. Things to consider Should we close the office and for how long? Can business continue and for how long? What do my employer & I need to take with us? Do we have a back-up generator? Is it set to “Automatic”? Can we easily communicate with employees and customers? 13
  • 14. Expecting the Unexpected: The Givens EA’s/PA’s are the Go-To people when problems arise and things go wrong It’s your job to ask questions, anticipate issues, and speak up Even if it’s not your problem, it becomes your problem to solve. Doing this makes youinvaluable and indispensable. 14
  • 15. Why? The time to solve the crisis, calm the chaos, and handle disaster is before it happens, not during. It’s all in the preparation. 15
  • 16. Are you calm in a crisis?Stressful situations such as: Annual Meeting Staff Retreat Company holiday partyReduce stress by: Detailed Planning Contingency Plans – A, B, C….D Ongoing & clear 360° communication 16
  • 17. “Frankenstorm” Sandy: Monday 10/29/12• 74 mph winds, 13 ft. waves 17
  • 18. Essential Equipment Batteries of all varieties Corded Landline Phone Flashlights in every room Flashlight on keychain Power Strip Candles with matches MiFi (aka Mobile Hotspot for Internet) Transistor or crank radio Pre-fill medications Full tanks of gas Coolers Extra ice Blankets Dry foods First Aid Kit Generator 18
  • 19. Essential People: Your “A” Team Dependable & Reliable Resources are critical. Travel Concierge with 24/7 access The Accomplished Traveler Jason Miller, President www.accomplishedtraveler.comAirport Greeters Limo Company Global Entry RepresentativeLJR & Assoc. Ready to Roll www.globalentry.gov19
  • 20. Speaking Up is Vital!Assistants often know better. Schedule planning meetings Air any and all concerns Consult experts & people who have experience Do your homework! Review the files with past history 20
  • 21. End of the World…or not Show up & be there for support Keep Calm & Carry On Attitude – Every problem has a “fix” After crisis is past, review it for the “next time”Contact:BonnieLowKramen@gmail.comwww.BonnieLowKramen.com 21
  • 22. Get Tech Ready With Vickie Sokol Evans22
  • 23. Why get Tech Ready?
  • 24. Gadgets Charged Devices  Phone, laptop, tablets, e-readers, etc. Power cords  Car chargers  Power Inverters for car  Solar-powered cell phone chargers Extra batteries Power strips MiFi / Mobile Hotspot Battery powered or hand-crank radio Corded phone in your house  Including long cord 24
  • 25. Apps – the Essentials Flashlight ICE iMap Weather Radio City Maps 2Go 25
  • 26. Apps – Others to consider Red Cross Apps www.redcross.org/mobile- apps  Wildfire  Hurricane  First Aid  Shelter Finder  Earthquake FEMA App http://apps.usa.gov/fema- mobile.shtml 26
  • 27. The Internet (News & Social Media) 3rd most popular way to communicate during a crisis Post updates Monitor updates Outlook 2010 People Pane “Social Connector” 27
  • 28. Social Media Consider following Where you are…• News • Nationally• Agencies • Regionally• Travel-related orgs • State• Traffic • Local• Emergency • Community Responders• Schools28
  • 29. The Cloud Secure online Free Cloud Options folder Store & access critical documents • Emergency phone list SkyDrive 7GB • Proof of residence • Current photos Google Drive 5GB Accessible on your devices and browsers Dropbox 2GB29
  • 30. What you can do now30
  • 31. Every day things that matter Contacts updated ICE group on your phone Texts & Posts Gather documents Out of Office message Outgoing voice mail message 31
  • 32. www.ready.gov/todayLocal Planning32
  • 33. Important sites FEMA Get Ready www.ready.gov Get Tech Ready www.ready.gov/get-tech-ready Build a Ready Kit www.ready.gov/build-a-kit FEMA Email Updates http://www.fema.gov/subscribe- receive-free-email-updates Create a Crisis & Preparedness LIST on Twitter 33
  • 34. WHEN something happens34
  • 35. Be prepared Tech Ready bag Communicate• Devices • Social media• Power (batteries, power strips) • Red Cross Safe & Well:• MiFi/Mobile Hotspot www.redcross.org/safeandwell• Etc.. • Out of Office message • Outgoing voice mail on cell and home/work phones Contact: vevans@redcapeco.com www.redcapeco.com 35
  • 36. Q&A If your question is not answered during our session, feel free to continue the conversation using the following platforms: www.behindeveryleader.comLinkedIn: Search “Behind Every Leader” Twitter.com/behindeleader Facebook.com/BehindEveryLeader
  • 37. Q&A Tonight’s conversation will continue via the BEL LinkedIn Group. Search “Behind Every Leader” on LinkedIn to join in the discussion. Bonnie Low Kramen Vickie Sokol Evans www.bonnielowkramen.com www.redcapeco.combonnie@bonnielowkramen.com vevans@redcapeco.com Victoria Rabin www.behindeveryleader.com vrabin@behindeveryleader.com
  • 38. Featured At Behind Every Leader: Melba Duncan Veronika Judish Penni Pike Chris Carley CEO Former EA To Senior EA to Chairman of Former EA To Sir RichardThe Duncan Group, Inc. William Shatner Patrón Spirits and Paul Branson Mitchell Systems …and many more! Use Promo Code MISTLETOE at check out & save $200 on your BEL ticket! (Only Applies to full rate tickets) For More Information and To Register visit: www.behindeveryleader.com
  • 39. Thank You For Participating In Our Behind Every Leader Webinar: “EA’s Mastering the What-Ifs – Prepping for Crisis, Chaos & Disaster” Featuring Presenters:Bonnie Low-Kramen Vickie Sokol Evans