Going Beyond Anecdotes: Assessing Student Learning During Reference Transactions
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By Bonnie Swoger and Kim Hoffman ...
By Bonnie Swoger and Kim Hoffman
At SUNY Geneseo, we wanted to know what students learned during reference transactions, beyond counts of reference questions or user satisfaction surveys. Building on library instruction assessment techniques, students answered a survey after each reference transaction that simply asked “What did you learn today from your meeting with the librarian?”
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