Group Discussion Prepare by, Chan Kwok Bong Ng Sze Long [email_address] 3/2000

Group discussion is A Mutual Help Process that Joins All The Available Interpersonal Resources in A Particular Problem Solving Situation that Fulfills Individual and Group Needs.

A Mutual Help Process

that

Joins All The Available Interpersonal Resources

in

A Particular Problem Solving Situation

that

Fulfills Individual and Group Needs.

In discussion, you need to know how to: Vary how and when you participate to suit purpose and the situation ( Individual & Group ) Listen and respond sensitively and develop points and ideas ( Genuine Listening ) Make openings to encourage others to contribute ( Jointing )

Vary how and when you participate to suit purpose and the situation ( Individual & Group )

Listen and respond sensitively and develop points and ideas ( Genuine Listening )

Make openings to encourage others to contribute ( Jointing )

Individual and Group What is Group ? What’s happen in a group ? Group Goals and Individual Goals People and Task Who does what in a group ? Members’ Roles Leadership Styles

What is Group ?

What’s happen in a group ?

Group Goals and Individual Goals

People and Task

Who does what in a group ?

Members’ Roles

Leadership Styles

What is Group ? Formation of group Nature vs. Assigned Heterogeneous vs. Homogenous Form of Group Causal vs. Formal Ad-hoc vs. Long-term Stage of Group Forming, Norming, Storming, Performing

Formation of group

Nature vs. Assigned

Heterogeneous vs. Homogenous

Form of Group

Causal vs. Formal

Ad-hoc vs. Long-term

Stage of Group

Forming, Norming, Storming, Performing

People and Task Matrix People Task

Genuine Listening Seek first to Understand, then to be Understood. Before I can walk in another’s shoes, I must first remove my own.

Seek first to Understand, then to be Understood.

Before I can walk in another’s shoes, I must first remove my own.

Five Poor Listening Styles Spacing Out Pretend Listening Selective Listening Word Listening Self-centered Listening

Spacing Out

Pretend Listening

Selective Listening

Word Listening

Self-centered Listening

Genuine Listening, Seek First to Understand Listening with eyes, heart and ears Hear what is not being said Stand in other shoes Tell others that you are listening (Feedback) Verbal Response: e.g. Mirroring Non-verbal Response

Listening with eyes, heart and ears

Hear what is not being said

Stand in other shoes

Tell others that you are listening (Feedback)

Verbal Response: e.g. Mirroring

Non-verbal Response

Mirroring is…... Using your own words to Repeat the Meaning and Reflect the Feeling with Warm and Caring

Using your own words

to

Repeat the Meaning

and

Reflect the Feeling

with

Warm and Caring

Genuine Listening, Then to be Understood Responding Assertive vs. Aggressive Verbal and Non-Verbal Receiving Feedback

Responding

Assertive vs. Aggressive

Verbal and Non-Verbal

Receiving Feedback

Assertive Responding Assertive response is one that is able to stand up for your own right without violating the right of others. You Do : Ask for what you want Directly and Openly Respect other feelings You Don’t : Violate other people’s rights expect other people magically know what you want Freeze up with anxiety

Assertive response is one that is able to stand up for your own right without violating the right of others.

You Do :

Ask for what you want

Directly and Openly

Respect other feelings

You Don’t :

Violate other people’s rights

expect other people magically know what you want

Freeze up with anxiety

Giving Feedback Immediate and Direct Be Descriptive, Not Evaluative Focus on one behaviour at a time Use “I” message, Avoid “you” message Ask feedback for your feedback

Immediate and Direct

Be Descriptive, Not Evaluative

Focus on one behaviour at a time

Use “I” message, Avoid “you” message

Ask feedback for your feedback

Receiving Feedback : 5 Stages Listening without Evaluating and Reacting Put yourself in the other person position Test the validity of the feedback from other Formulate plan for change Ask for feedback for your changed behaviour

Listening without Evaluating and Reacting

Put yourself in the other person position

Test the validity of the feedback from other

Formulate plan for change

Ask for feedback for your changed behaviour

Jointing…… 1+1=? Alone we can do so little; together we can do so much. Differences create the challenges in life that open the door to discovery

Alone we can do so little; together we can do so much.

Differences create the challenges in life that open the door to discovery

Key Skills in Jointing Task Focusing Brainstorming Probing Confronting Clarifying Summarizing People Harmonizing Humouring Encouraging Mirroring Inviting

Task

Focusing

Brainstorming

Probing

Confronting

Clarifying

Summarizing

People

Harmonizing

Humouring

Encouraging

Mirroring

Inviting

Tips for Brainstorming…... Try for quantity , quality will follow. Don’t be critical . Greeting every ideas. Be freewheeling. Unrealistic or weird ideas are welcome. Finally, try to Improve and Combine the ideas.

Try for quantity , quality will follow.

Don’t be critical . Greeting every ideas.

Be freewheeling. Unrealistic or weird ideas are welcome.

Finally, try to Improve and Combine the ideas.

How to…... Handle the difficult situations Conflicting Ideas Outsiders Side-tracking “ Yes-but” “ Yes” man Dead Air

Conflicting Ideas

Outsiders

Side-tracking

“ Yes-but”

“ Yes” man

Dead Air

Tips for Handle Difficult Situations You are not the only one Be ready to work with different members Differences are unavoidable in group discussion Be Involve, Not to Avoid There should be ways for “win-win”

You are not the only one

Be ready to work with different members

Differences are unavoidable in group discussion

Be Involve, Not to Avoid

There should be ways for “win-win”

We are different…... We learn things differently; We see things differently; We do things differently; We have different traits, characters & styles; And, we are different individuals .

We learn things differently;

We see things differently;

We do things differently;

We have different traits, characters & styles;

And, we are different individuals .

Handling Differences From Tolerate to Celebrate…... Tolerate means There is one better way Differences as threats Discussion: Negotiate Problem-Solving: Compromise Motto: You do your thing, and let me do mine. Celebrate means We can work out A best way Differences as chances Discussion: Collaborate Problem- Solving: Creative Motto: Alone we can do little, together we can do much

Tolerate means

There is one better way

Differences as threats

Discussion: Negotiate

Problem-Solving: Compromise

Motto: You do your thing, and let me do mine.

Celebrate means

We can work out A best way

Differences as chances

Discussion: Collaborate

Problem- Solving: Creative

Motto: Alone we can do little, together we can do much

Think “Win-Win” Begin with “We”, Not “Me” Be Assertive and Attentive Be Creative and Collaborative Be Independent and Inter-dependent Avoid Comparing and Competing ( The Win-Lost) Any Abusing Relationship ( The Lost-Win) Any Possessive Relationship ( The Lost-Lost)

Begin with “We”, Not “Me”

Be Assertive and Attentive

Be Creative and Collaborative

Be Independent and Inter-dependent

Avoid

Comparing and Competing ( The Win-Lost)

Any Abusing Relationship ( The Lost-Win)

Any Possessive Relationship ( The Lost-Lost)

Effective Group Discussion; The 3 Habits …... Habit 1: Seek First to Understand, then to be Understood Habit 2: Celebrating Differences Habit 3: Think Win-Win One Step Ahead…...

Habit 1: Seek First to Understand, then to be Understood

Habit 2: Celebrating Differences

Habit 3: Think Win-Win

One Step Ahead…...

References Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977 Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989 Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998

Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977

Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989

Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998

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