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Workshop on Group Discussion

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  • 1. Group Discussion Prepare by, Chan Kwok Bong Ng Sze Long [email_address] 3/2000
  • 2. Group discussion is
    • A Mutual Help Process
    • that
    • Joins All The Available Interpersonal Resources
    • in
    • A Particular Problem Solving Situation
    • that
    • Fulfills Individual and Group Needs.
  • 3. In discussion, you need to know how to:
    • Vary how and when you participate to suit purpose and the situation ( Individual & Group )
    • Listen and respond sensitively and develop points and ideas ( Genuine Listening )
    • Make openings to encourage others to contribute ( Jointing )
  • 4. Individual and Group
    • What is Group ?
    • What’s happen in a group ?
      • Group Goals and Individual Goals
      • People and Task
    • Who does what in a group ?
      • Members’ Roles
      • Leadership Styles
  • 5. What is Group ?
    • Formation of group
      • Nature vs. Assigned
      • Heterogeneous vs. Homogenous
    • Form of Group
      • Causal vs. Formal
      • Ad-hoc vs. Long-term
    • Stage of Group
      • Forming, Norming, Storming, Performing
  • 6. People and Task Matrix People Task
  • 7. Genuine Listening
    • Seek first to Understand, then to be Understood.
    • Before I can walk in another’s shoes, I must first remove my own.
  • 8. Five Poor Listening Styles
    • Spacing Out
    • Pretend Listening
    • Selective Listening
    • Word Listening
    • Self-centered Listening
  • 9. Genuine Listening, Seek First to Understand
    • Listening with eyes, heart and ears
    • Hear what is not being said
    • Stand in other shoes
    • Tell others that you are listening (Feedback)
      • Verbal Response: e.g. Mirroring
      • Non-verbal Response
  • 10. Mirroring is…...
    • Using your own words
    • to
    • Repeat the Meaning
    • and
    • Reflect the Feeling
    • with
    • Warm and Caring
  • 11. Genuine Listening, Then to be Understood
    • Responding
      • Assertive vs. Aggressive
      • Verbal and Non-Verbal
    • Receiving Feedback
  • 12. Assertive Responding
    • Assertive response is one that is able to stand up for your own right without violating the right of others.
    • You Do :
    • Ask for what you want
    • Directly and Openly
    • Respect other feelings
    • You Don’t :
    • Violate other people’s rights
    • expect other people magically know what you want
    • Freeze up with anxiety
  • 13. Giving Feedback
    • Immediate and Direct
    • Be Descriptive, Not Evaluative
    • Focus on one behaviour at a time
    • Use “I” message, Avoid “you” message
    • Ask feedback for your feedback
  • 14. Receiving Feedback : 5 Stages
    • Listening without Evaluating and Reacting
    • Put yourself in the other person position
    • Test the validity of the feedback from other
    • Formulate plan for change
    • Ask for feedback for your changed behaviour
  • 15. Jointing…… 1+1=?
    • Alone we can do so little; together we can do so much.
    • Differences create the challenges in life that open the door to discovery
  • 16. Key Skills in Jointing
    • Task
    • Focusing
    • Brainstorming
    • Probing
    • Confronting
    • Clarifying
    • Summarizing
    • People
    • Harmonizing
    • Humouring
    • Encouraging
    • Mirroring
    • Inviting
  • 17. Tips for Brainstorming…...
    • Try for quantity , quality will follow.
    • Don’t be critical . Greeting every ideas.
    • Be freewheeling. Unrealistic or weird ideas are welcome.
    • Finally, try to Improve and Combine the ideas.
  • 18. How to…... Handle the difficult situations
    • Conflicting Ideas
    • Outsiders
    • Side-tracking
    • “ Yes-but”
    • “ Yes” man
    • Dead Air
  • 19. Tips for Handle Difficult Situations
    • You are not the only one
    • Be ready to work with different members
    • Differences are unavoidable in group discussion
    • Be Involve, Not to Avoid
    • There should be ways for “win-win”
  • 20. We are different…...
    • We learn things differently;
    • We see things differently;
    • We do things differently;
    • We have different traits, characters & styles;
    • And, we are different individuals .
  • 21. Handling Differences From Tolerate to Celebrate…...
    • Tolerate means
    • There is one better way
    • Differences as threats
    • Discussion: Negotiate
    • Problem-Solving: Compromise
    • Motto: You do your thing, and let me do mine.
    • Celebrate means
    • We can work out A best way
    • Differences as chances
    • Discussion: Collaborate
    • Problem- Solving: Creative
    • Motto: Alone we can do little, together we can do much
  • 22. Think “Win-Win”
    • Begin with “We”, Not “Me”
    • Be Assertive and Attentive
    • Be Creative and Collaborative
    • Be Independent and Inter-dependent
    • Avoid
      • Comparing and Competing ( The Win-Lost)
      • Any Abusing Relationship ( The Lost-Win)
      • Any Possessive Relationship ( The Lost-Lost)
  • 23. Effective Group Discussion; The 3 Habits …...
    • Habit 1: Seek First to Understand, then to be Understood
    • Habit 2: Celebrating Differences
    • Habit 3: Think Win-Win
    • One Step Ahead…...
  • 24. References
    • Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977
    • Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989
    • Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998
  • 25. Thank You! 香港小童群益會知識與創意共享 以 共享創意署名 - 非商業性 - 相同方式共享 3.0 香港 授權條款 釋出