Building a resilient org to manage medicare 12 jun12

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Workshop given at the Medicare Risk Revenue Management - Best Practice Operation Strategies meeting in Washington, DC - June 11-12, 2012

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Building a resilient org to manage medicare 12 jun12

  1. 1. Building a Resilient Organization to Manage Medicare Risk Wayne Pan, MD, MBA Chief Medical Officer Pacific Partners Management Services, Inc.Medicare Risk Revenue Management - Best Practice Operation Strategies • Washington, DC • June 12, 2012
  2. 2. welcome
  3. 3. workshop
  4. 4. no cell phones active participation group learning bring your experiences challenge each other© nile flow gallery
  5. 5. designthinking
  6. 6. designdoing
  7. 7. ?whydesign 8
  8. 8. ?whynot 9
  9. 9. what got you here marshall goldsmith
  10. 10. wont get you there marshall goldsmith
  11. 11. insanity: doing the samething over and over andexpecting different results
  12. 12. see the whole
  13. 13. see the holes
  14. 14. ? whoarewedesigningfor
  15. 15. thinkhuman
  16. 16. somebasics
  17. 17. humannature
  18. 18. humannaturelazy
  19. 19. humannaturesocial
  20. 20. humannaturecreaturesofhabit
  21. 21. human lazy socialnature habitnotgood@change
  22. 22. human lazy socialnature habitsocialnorms
  23. 23. human lazy socialnature habitstatusquo
  24. 24. human lazy socialnature habitsocialnorms
  25. 25. doctornature
  26. 26. doctornaturecompetitive
  27. 27. doctornatureindependent
  28. 28. doctornaturecurious
  29. 29. doctor competitivenature independent curiousformsilos
  30. 30. doctor competitivenature independent curiousnotgood@cooperation
  31. 31. doctor competitivenature independent curiousnotgood@collaboration
  32. 32. doctor competitivenature independent curiouscurious
  33. 33. doctor competitivenature independent curiouscompetitive
  34. 34. doctor competitivenature independent curiouscompetence
  35. 35. leverageour nature
  36. 36. leverageour nature4 behaviorchange
  37. 37. simplesocialfun
  38. 38. alwaysthinksimple
  39. 39. “Simple can be harder thancomplex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end, because once you get there, you can move mountains.” Steve Jobs
  40. 40. exercise #
  41. 41. small groups of 3introduce yourself
  42. 42. exercise #
  43. 43. rolesfinancecompliancequalitymedical mgmtbenefitsmember servicesnetwork mgmtoperations
  44. 44. list as manyprocesses you canthink of related toMedicare riskmanagementprocess
  45. 45. exercise #
  46. 46. partners
  47. 47. exercise #
  48. 48. drawtheBIGpicture
  49. 49. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  50. 50. exercise #
  51. 51. brainstorm
  52. 52. patient perspective
  53. 53. physician perspective
  54. 54. exercise #
  55. 55. iteration
  56. 56. don’t be afraid to FAIL....
  57. 57. failfast
  58. 58. it’saboutthepatient
  59. 59. Thank you! wpan@ppmsi.com slideshare.net/bonedoc97WWW.SNOOPY.COM

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