学做职场邮件达人 - 新人入职(网络传播版)

学做职场邮件达人
圆木菠萝头
boluotou.com

你是否曾经在邮件上遇到过很多麻烦？

如果你是职场新人。。。
先。。
然后。。。
ASAP? FYI?
。。呃，第一句话怎么写？
cc? bcc?
邮件太多。。。
。。上个月的报告在哪里？

那么，接下来的时间。。
让我们各个击破。。

高级篇
三年之痒
中级篇
两年突破
初级篇
新人入职

新人入职
初级篇
为什么写邮件？
写好第一封邮件
邮件潜规则
管理好你的收件箱

VS
VS
正式交流
随意交流

VS
VS
可保存/追溯
无法保存/追溯

VS
VS
强商业效力
弱/无商业效力

法律效力
VS
30万封邮件的较量

新人入职
初级篇
邮件潜规则

你到底要发给谁？

会议记录要发送给谁？
参加会议的所有人
目的：
确认内容 --
防止漏听，误会
做出响应 --
照着任务(Action item)开始干活
保存归档 --
以后可能要追溯回看

召集公司足球队开会要抄送给谁？
足球队成员
足球队成员的leader
目的：
知道就好 --
有这件事发生，有这些人要去
不用响应 --
您不用来，您手下来就可以了
欢迎拍砖 --
和您的工作有什么冲突？

邀请函为什么要密送？
可以是自己
N/A
参加行业峰会的所有人
目的：
保护隐私 --
不是每个人想公布自己的邮件地址
单独回复 --
避免收信人“回复全部”
留下悬念 --
谁还会被邀请？

你到底要写什么内容?

压缩成一句话
主题（subject）

只看这些书名，你想看哪本？

邮件标题原则：简明
Weekly meeting on 6/20, 4PM, room 303
时间，地点，事情
Hi All,
We will hold a weekly meeting by tomorrow 4PM, room 303.
Main topic:
XXX.
XXXX.
XXXXXX.
Please attend on time, let me know if you have any issue in advance.
Thanks,
Kenny

邮件标题原则：扼要
Need help: A very strange issue blocks us.
快帮忙吧，紧急
Hi Nena,
I found a very strange issue when testing the application.
This issue happens when blah, blah, blah, if you did blah, blah, blah, the app shows blah, blah, blah, then it will crash.
Please help to investigate this issue and then give feedback, now we are blocked by it.
Thanks,
Kenny

邮件标题技巧：标签（Tag）
app version 1.1.
[ProjectName]
[Deliverable]
Hi Customer,
Enclosed is the ProjectName app version 1.1, please check it out.
This delivery includes the following changes:
XXX.
XXXX.
XXXXX.
Please review the package and let me know if any issue.
Thanks,
Kenny

加标签（Tag）有什么好处？
方便检索
[ProjectA][Deliverable] App version 1.1.
搜索邮件标题含有[Deliverable] 便可以找到所有的deliverable了
方便分类
[ProjectA][Deliverable] Question list.
所有关于[ProjectA]的邮件都可以被分类整理到独立文件夹
方便识别
[ProjectA] Need help: A strange issue blocks us.
接收方不看内容就知道[ProjectA]现在被block了

你到底懂不懂邮件礼仪?

你到底懂不懂邮件礼仪?
Hi All,
We will hold a weekly meeting by tomorrow 4PM, room 303.
Main topic:
XXX.
XXXX.
XXXXXX.
Please attend on time, let me know if you have any issue in advance.
Thanks,
Kenny
有称谓
有内容
有签名

称谓一般怎么写？
Hi Colleen,
Hi, Colleen
Dear Colleen,
要诀：保持一致性（Consistent）

写内容应该注意什么？
We found a bug, please see description below:
1. When user enters this screen..
有木有很丑？
要诀：字体要统一
英文推荐:
This is Arial font.
This is Calibri font.

不要忘了签名。。
随意场合
Regards,
Kenny
Thanks,
Kenny
------------------
Regards,
Kenny Liu
Augmentum, Inc
简单商务
------------------
Regards,
Kenny Liu
http://boluotou.com
http://weibo.com/boluotou
复杂个人

设置自己的名字。。
1
2
3

孔乙己说：你知道名字有N种写法吗？
X
kennyliu
X
kennyliu
X
kenny.liu
X
kenny
X
Kenny Liu
√
KennyLiu
X
Kenny
X
kennyliu
X
kennyLiu

你到底懂不懂该怎么写？

先看一个故事：
One day, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help!! Help!!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land.
Jim` s brave is appreciated by his headmaster.
如果你是这个学校的校长，请试图给Jim的父母发封邮件，告诉他们情况。

Dear Jim` s mother,
One day, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help!! Help!!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land. I am very appreciate your son` s brave, thank you.
Regards,
Headmaster
当Jim父母读到这段话时：
校长又来发一些无聊邮件了
怎么回事？我儿子被水淹了喊救命？？
神马情况？最后还谢谢我儿子的勇敢？

总
Dear Jim` s mother,
Congratulations! Your son did a very good job that he saved a girl` s life today.
Today, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help!! Help!!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land.
I am appreciate your work and home education to Jim, thank you very much.
Regards,
Headmaster
开门见山，先说结果
分
有条有理，详细叙述
总
重申主题，收尾有力

写好内容的技巧：列表（List）

用List的好处有很多，比如格式会很清晰，逻辑条理会很清晰，可以方便的加Comments，可以方便的Mark信息。
用list的好处：
1. 格式清晰
2. 逻辑条理清晰
3. 可以方便加comment
Comment: 这是个好培训
4. 可以方便的mark [Fixed]

附件预览
Hi Candy,
The attachment is the bug list, please check it out.
Thanks,
Kenny Liu
总体印象
一目了然

能否让邮件看起来专业一点？

听听专业人士怎么说？
语态
我喜欢被动。。。

Today we tested 7 screens.
主
被
7 screens were tested today.
Today Ihave found 12 bugs and I assigned all of those to Alan.
主
被
12 bugs have been found today and all of those were assigned to Alan.
When I opened login screen, I found a debug message popup.
主
被
When login screen is initialized, a debug message popup.
Customer requires us that we need to fix all the bugs before leaving home.
主
被
It is required that all the bugs need to be fixed before leaving home.

新人入职
初级篇
一封邮件不要讲两件事情
Hi Ada,
Please investigate the following issues and give feedback to me:
A). The item cannot be scanned in project A, blah, blah, blah.
B). The device storage card will cause a problem, blah, blah.
C). Please hand in performance report of project B.
D). Please remind Ethan to give feedback to my invitation to US.
Regards,
Hemanth
当Ada将邮件转给其他人的时候：
- 我只负责Project A， BCD是什么东东？也让我做吗？
- 糟糕，这下Hemanth邀请我去US的消息大家都知道了。

新人入职
初级篇
邮件潜规则

ASAP
As soon as possible (立即，马上）
FYI
For your information(供参考，让你知道这件事）
BTW
By the way(顺便说一下）
Pls
Please(礼貌用语，请XX）
Thx
Thanks(谢谢）
P.S
Postscript(附笔）

新人入职
初级篇
邮件潜规则

你的outlook是这个样子的吗？
若干日月年后。。
初始状态
(1832)

邮件文件夹分类
1. 邮件分类存档 – 清晰可见
(2)
2. 配合Tag使用邮件规则 – 自动分拣
(5)
3. 项目邮件彼此独立 – 互不影响
4. 工作和生活分开 – 做好玩好

技巧：收件箱手动清空
太好了，没有邮件需要处理
你清空的不是收件箱，是你身上的猴子
你清空的不是收件箱，是解放你的大脑
将看过的邮件存档到对应的文件夹
将需要继续跟踪的邮件存档到TODO文件夹

新人入职
初级篇
Q & A

高级篇
三年之痒
中级篇
两年突破
初级篇
新人入职

如果你需要经常跟客户，上司，下属发邮件。。
你自己
客户
上司
下属
问项目业务逻辑
你到底要问什么？
现在给您汇报工作，blah, blah..
说了一大堆，重点在哪里？
你今天要做blah, blah，并且blah, blah，还要。。
您到底要我做什么？到底哪项工作优先？

新人入职
初级篇
Thank you
刘怡功
http://boluotou.com
biggong@live.com
me@boluotou.com
@圆木菠萝头
http://weibo.com/boluotou

学做职场邮件达人 - 新人入职(网络传播版)

by Kenny Liu on Aug 16, 2011

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学做职场邮件达人 - 新人入职(网络传播版) — Presentation Transcript