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Future of Library User Experience


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A talk on The Future of Library User Experience For the Urban Libraries Council webinar keynote on June 17th, 2009

A talk on The Future of Library User Experience For the Urban Libraries Council webinar keynote on June 17th, 2009

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  • 1. The Future of Library User Experience 2009 Urban Libraries Council Webinar Keynote
  • 2. Social Impact of Technology, UCSD 10 years, 1,200 participants, 231 studies Hey I’m Nate Co-author “Remote Research” Robotic Dog Treat Dispenser
  • 3. Founded in 2002 San Francisco 7 People One Book
  • 4.
  • 5. #ulctalk @boltron
  • 6. The Bad News.
  • 7. “Est-ce que Google nous rend idiot ?” Nicolas Carr. Le Monde. June 5th, 2009
  • 8. 1829 tech⋅nol⋅o⋅guy
  • 9. It Really Is A Series of Tubes Molly Wright Steenson - Princeton
  • 10. Chaco, Rin What the Angel Gave Me 1 million copies
  • 11. What is User Experience ?
  • 12. Peter Morville
  • 13. Frank Spillers Bryce Glass
  • 14. Michael Cunnings |
  • 15. e quot;Universequot; of User Experience Packaged APIs Design Deliverables Interaction Solutions Architecting the Usability Design Technology Prototyping Back-End Creative Design Information inking (Visual & UI) Architecture Flash Programming AJAX (JavaScript) Designing the Experience Content User Research DOM Front-End Scripting User Experience Development CSS Delivering the Problem Accessibility Experience Framing Business Intelligence User Markup Agents Defining the Problem Requirements Account Gathering / Project Mgmt. Research Mgmt. Managing the Project
  • 16. The Elements of User Experience Jesse James Garrett A basic duality: The Web was originally conceived as a hypertextual information space; 30 March 2000 but the development of increasingly sophisticated front- and back-end technologies has fostered its use as a remote software interface. This dual nature has led to much confusion, as user experience practitioners have attempted to adapt their terminology to cases beyond the scope of its original application. The goal of this document is to define some of these terms within their appropriate contexts, and to clarify the underlying relationships among these various elements. Web as software interface Concrete Completion Web as hypertext system Visual Design: visual treatment of text, Visual Design: graphic treatment of interface elements (the quot;lookquot; in quot;look-and-feelquot;) Visual Design graphic page elements and navigational components Interface Design: as in traditional HCI: Navigation Design: design of interface design of interface elements to facilitate elements to facilitate the user's movement user interaction with functionality Interface Design Navigation Design through the information architecture Information Design: in the Tuftean sense: designing the presentation of information Information Design Information Design: in the Tuftean sense: designing the presentation of information to facilitate understanding to facilitate understanding Interaction Design: development of Interaction Information Information Architecture: structural design time application flows to facilitate user tasks, defining how the user interacts with Design Architecture of the information space to facilitate intuitive access to content site functionality Functional Specifications: quot;feature setquot;: detailed descriptions of functionality the site Functional Content Content Requirements: definition of content elements required in the site must include in order to meet user needs Specifications Requirements in order to meet user needs User Needs: externally derived goals User Needs: externally derived goals for the site; identified through user research, ethno/techno/psychographics, etc. User Needs for the site; identified through user research, ethno/techno/psychographics, etc. Site Objectives: business, creative, or other internally derived goals for the site Site Objectives Site Objectives: business, creative, or other internally derived goals for the site task-oriented Abstract Conception information-oriented This picture is incomplete: The model outlined here does not account for secondary considerations (such as those arising during technical or content development) that may influence decisions during user experience development. Also, this model does not describe a development process, nor does it define roles within a user experience development team. Rather, it seeks to define the key considerations that go into the development of user experience on the Web today. © 2000 Jesse James Garrett
  • 17. seems complicated
  • 18. People Before Systems
  • 19. Experience Before Systems
  • 20. Logic ≠ Intuition
  • 21. Logical photo by
  • 22. Intuitive photo by
  • 23. Make Wikipedia Easier to Edit.
  • 24. Your Organizational Hierarchy is Showing.
  • 25. The Future of Library User Experience
  • 26. Not the future of libraries photo by
  • 27. And, umm, how far in the future, exactly?
  • 28. “10 Years.” Bill Buxton Principle Researcher, Microsoft.
  • 29. “30 Years. I write science fiction, and for some reason people think that this means I can predict the future.” Charlie Stross Login, 2009
  • 30. “We walk backwards into the future” Marshall McLuhan
  • 31. 10 Years. Location Electronic Shift of Aware Ink Focus Devices WWDC It’s Been 10 From Library Years Legacy Systems to Experience
  • 32. Screw That, Future Boy. What Can Libraries Do Tomorrow to Improve UX facing a 5%-7% Budget Cut?
  • 33. 1 2 3 Watch Draw or Play With Three Build One a Free People Web Page Open Tool Use Your Site Don’t ask That doesn’t Freebase, G them a thing take into Squares, until they are account your Google Wave done. current Preview, architecture
  • 34. Even Farther In The Future
  • 35. Three Principles 1 Open Architecture Wins 2 Build Small 3 Behavior not Opinions
  • 36. Open Architecture. It’s not open source.
  • 37. API Application Protocol Interface
  • 38. Build Technology That Plays Well With Others
  • 39. Electricity
  • 40. Small and Open
  • 41. Build Small Forget about large system consequences
  • 42. Research Behavior. Ignore Opinions.
  • 43. Bonus Principle: Weird but Good Marty Neumier: The Designful Company
  • 44. Read all the links at
  • 45. What Public Libraries are Doing Right and Wrong
  • 46. Open Library Awesome.
  • 47. Heuristic Review Boulder Charlotte Orlando
  • 48. Closed System
  • 49. A Window to Your Database
  • 50. Proximity Matters
  • 51. The Summary
  • 52. Tomorrow Three Easy User Experience Improvements
  • 53. 10 Years. Electronic Ink, Location Dependent Devices, Shift of Focus
  • 54. 30 Years. Open Architecture Wins, Build Small, and Behavior not Opinions
  • 55. More McLuhan
  • 56. OH: “I wish there was like a netflix for books. Like you can just order whatever you want, and then when you’re done you can just give it back and take out another one.”
  • 57. @boltron