Embedding e-Learning Support into Moodle Dominik Luke š Learning Technologist Dyslexia Action training.dyslexiaaction.org....
Outline training.dyslexiaaction.org.uk About us Out portfolio of tools Pre-course Training Support http://www.flickr.com/p...
training.dyslexiaaction.org.uk This presentation will share various experiences with providing technology support to Moodl...
<ul><li>500 students </li></ul><ul><li>4 main e-learning courses </li></ul><ul><li>Variety of smaller courses </li></ul><u...
It started  with a block training.dyslexiaaction.org.uk
training.dyslexiaaction.org.uk Now we are six
First steps training.dyslexiaaction.org.uk http://www.flickr.com/photos/colodio/5062932614
First step: Screencast training.dyslexiaaction.org.uk
The tools training.dyslexiaaction.org.uk
Second step: Moodle Guidebook training.dyslexiaaction.org.uk
The tool: training.dyslexiaaction.org.uk http://scribd.com/dyslexiaaction
Training training.dyslexiaaction.org.uk http://www.flickr.com/photos/27271711@N04/3450266008
Webinars training.dyslexiaaction.org.uk
Support training.dyslexiaaction.org.uk http://www.flickr.com/photos/arycogre/54110476
Self help
Help!!! training.dyslexiaaction.org.uk
The tool training.dyslexiaaction.org.uk
Help!!! Another way training.dyslexiaaction.org.uk
A quick tool +
A quick tool + http://screencast.com/t/c1ibiuBKY
When all else fails training.dyslexiaaction.org.uk
Or maybe training.dyslexiaaction.org.uk
Or maybe
Quick  tip Running two instances of Skype is easy  (but undocumented) See also http://scribd.com/dyslexiaaction
The past frontiers:  Ticketing Systems training.dyslexiaaction.org.uk
The next frontiers:  Knowledgebases  training.dyslexiaaction.org.uk
training.dyslexiaaction.org.uk e-learning.dyslexiaaction.org.uk http://www.flickr.com/photos/wwworks/4759535950 @techczech
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Embedding Learning Technology Support into Moodle #mootuk11

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Presentation delivered at Moodle Moot UK 2011

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Embedding Learning Technology Support into Moodle #mootuk11

  1. 1. Embedding e-Learning Support into Moodle Dominik Luke š Learning Technologist Dyslexia Action training.dyslexiaaction.org.uk @techczech
  2. 2. Outline training.dyslexiaaction.org.uk About us Out portfolio of tools Pre-course Training Support http://www.flickr.com/photos/yanivg/53664773
  3. 3. training.dyslexiaaction.org.uk This presentation will share various experiences with providing technology support to Moodle users with varied ICT skills (teachers enrolled on fully online Postgraduate Courses). It will evaluate various approaches that can be used independently or as part of a support portfolio: persistent Support presence on the website, user groups, online guidebook, screencasts, help desk, email support. As part of the presentation, various tools and services (both free and paid) will be compared, including: Jing, Screencast.com, Scribd.com, Camtasia, OSticket, Hesk, Snapengage.com, Skype, GoToWebinar and Moodle theming. It will demonstrate how these various services fit into a support workflow with several distributed personnel.
  4. 4. <ul><li>500 students </li></ul><ul><li>4 main e-learning courses </li></ul><ul><li>Variety of smaller courses </li></ul><ul><li>Never see most students in person </li></ul><ul><li>Distributed staff with own equipment </li></ul>We mostly do pure E-learning training.dyslexiaaction.org.uk
  5. 5. It started with a block training.dyslexiaaction.org.uk
  6. 6. training.dyslexiaaction.org.uk Now we are six
  7. 7. First steps training.dyslexiaaction.org.uk http://www.flickr.com/photos/colodio/5062932614
  8. 8. First step: Screencast training.dyslexiaaction.org.uk
  9. 9. The tools training.dyslexiaaction.org.uk
  10. 10. Second step: Moodle Guidebook training.dyslexiaaction.org.uk
  11. 11. The tool: training.dyslexiaaction.org.uk http://scribd.com/dyslexiaaction
  12. 12. Training training.dyslexiaaction.org.uk http://www.flickr.com/photos/27271711@N04/3450266008
  13. 13. Webinars training.dyslexiaaction.org.uk
  14. 14. Support training.dyslexiaaction.org.uk http://www.flickr.com/photos/arycogre/54110476
  15. 15. Self help
  16. 16. Help!!! training.dyslexiaaction.org.uk
  17. 17. The tool training.dyslexiaaction.org.uk
  18. 18. Help!!! Another way training.dyslexiaaction.org.uk
  19. 19. A quick tool +
  20. 20. A quick tool + http://screencast.com/t/c1ibiuBKY
  21. 21. When all else fails training.dyslexiaaction.org.uk
  22. 22. Or maybe training.dyslexiaaction.org.uk
  23. 23. Or maybe
  24. 24. Quick tip Running two instances of Skype is easy (but undocumented) See also http://scribd.com/dyslexiaaction
  25. 25. The past frontiers: Ticketing Systems training.dyslexiaaction.org.uk
  26. 26. The next frontiers: Knowledgebases training.dyslexiaaction.org.uk
  27. 27. training.dyslexiaaction.org.uk e-learning.dyslexiaaction.org.uk http://www.flickr.com/photos/wwworks/4759535950 @techczech
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