Embedding e-Learning Support into Moodle Dominik Luke š Learning Technologist Dyslexia Action training.dyslexiaaction.org.uk @techczech
Outline training.dyslexiaaction.org.uk About us Out portfolio of tools Pre-course Training Support http://www.flickr.com/photos/yanivg/53664773
training.dyslexiaaction.org.uk This presentation will share various experiences with providing technology support to Moodle users with varied ICT skills (teachers enrolled on fully online Postgraduate Courses). It will evaluate various approaches that can be used independently or as part of a support portfolio: persistent Support presence on the website, user groups, online guidebook, screencasts, help desk, email support. As part of the presentation, various tools and services (both free and paid) will be compared, including: Jing, Screencast.com, Scribd.com, Camtasia, OSticket, Hesk, Snapengage.com, Skype, GoToWebinar and Moodle theming. It will demonstrate how these various services fit into a support workflow with several distributed personnel.