Management’s role

KEY FOCUS POINTSMANAGEMENT’S ROLE

FOUR KEY QUESTIONS How’s business? How do you know? Is it improving? How do you know?

BASIC MANAGEMENT PRINCIPAL If you can’t see it…you can’t measure it. If you can’t measure it…you can’t manage it. If you can’t manage it…you can’t improve it. Management must:  See it!  Measure it!  Manage it!  Improvement it!

MANAGEMENT’S FOCUSLeadership determines DirectionStructure determines GrowthPeople determine PotentialRelationships determine MoraleProcess determines Efficiencies

FOUR TYPES OF EMPLOYEESHighly Motivated Low MotivatedHighly Competent Highly CompetentHighly Motivated Low MotivatedLow Competent Low Competent

DEFINING THEIR ROLESHighly Motivated Low MotivatedHighly Competent Highly CompetentTenured, Star Performer Troubled Employee,PerformerHighly Motivated Low MotivatedLow Competent Low CompetentNew Hire Bad Hire, No time to fix,

MANAGEMENT TACTICSHighly Motivated Low MotivatedHighly Competent Highly CompetentLow Direction, Low Support Low Direction, High SupportTenured, Star Performer Troubled Employee, PerformerHighly Motivated Low MotivatedLow Competent Low CompetentLow Support, High Direction This one is gone by now!New Hire Bad Hire, No time to fix,

MANAGEMENT TENDENCIES Bark Louder Turn Up the Pressure Start Directing More Start Encouraging Less Start Micro Managing Team Start Revisiting Comp Plans Stop Recognition Programs

MANAGEMENT SHOULD DO’S Bark Less Listen More Address Individual Performance Issues Spend MORE Time with Key People Offer More Encouragement Focus on Winning Activities & Results Raise Recognition for Right Things

CONTACT INFORMATIONBoe ParrishChairmanCorporate Care, Inc.http://www.corporatecareok.comboeparrish@corporatecareok.comhttp://www.linkedin.com/in/boeparrishhttp://www.facebook.com/boe.parrish

Management’s role

by Corporate Care, Inc. on Jun 22, 2012

Accessibility

Categories

Upload Details

Usage Rights

Statistics

Management’s role Presentation Transcript