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Using Enterprise Activity Streams to provide a Case Management solution
 

Using Enterprise Activity Streams to provide a Case Management solution

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Presentation at the workshop "Business Process Management and Social Software" on our new Enterprise Activity Streams project.

Presentation at the workshop "Business Process Management and Social Software" on our new Enterprise Activity Streams project.

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  • Full Name Full Name Comment goes here.
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  • Great presentation. I expanded on this theme at:

    http://social-biz.org/2010/10/15/mining-activity-streams/
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  • Mikkel, you find the full text of the paper on my website http://bit.ly/2nkmNd. The presentation was a summary of what you can find there.
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  • any video of the presentation?
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  • Ok, sounds good.

    I think for interoperability, at least in the early days, simplicity is a requisite — which means no hierarchical _anything_...! The format itself should be robust enough to handle those uses through extensions, though, and I believe it does.

    The initial ActivityStreams verbs and objects are not the only verbs and objects possible — they're just the ones we're focused on to start with. You can obviously invent your own — but it's up to you to proliferate support for those verbs/objects if interop is important for your use cases.
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  • Hi Chris! Sorry for my late response. Obviously, Slideshare is not included in my activity stream ;)

    Extending Activity Strea.ms focuses on the vocabulary, namely object types and verbs. As the specs say, it is possible to use hierarchical object types. So if I create an invoice in an enterprise context it would be the object type “invoice” in our enterprise activity streams namespace but it could still have a more general standard-object type like “page”. We expect enterprise usage of activity streams to need much more object types and some new verbs, too.

    Currently, we are experimenting with extracting and collecting activity information from legacy systems (which do not publish Activity Strea.ms) and save them in our “middleware”. The middleware will then speak to the frontend (or any other frontend) using Activity Strea.ms format. This means that each plug-in for a legacy system would come with a mini-ontology describing the needed objects and verbs and its connection to standard Activity Strea.ms vocabulary.

    Please let me know if you are interested in a discussion on enterprise adoption of Activity Strea.ms (twitter.com/boehr).
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    Using Enterprise Activity Streams to provide a Case Management solution Using Enterprise Activity Streams to provide a Case Management solution Presentation Transcript

    • Emergent Case Management for Ad-hoc Processes
      A Solution Based on Microblogging and Activity Streams
      Martin Böhringer
      Chemnitz University of Technology
      Business Information Systems Research Group
      Prof. Dr. Peter Gluchowski
      http://tu-chemnitz.de/wirtschaft/wi2
      http://twitter.com/boehr
    • Aboutme
      Chemnitz University of Technology
      PhD Student since 2/09
      Business Information Systems
      Focus on Social Software for the Enterprise
      http://upload.wikimedia.org/wikipedia/commons/c/c6/Europe_%28orthographic_projection%29.svg
    • Agenda
      Ad-hoc Processes
      (Emergent) Case Management
      Possible Solution: Activity Streams
      Conclusions
    • The problem
      “Knowledge worker productivity is the biggest of the 21st century management challenges.”
      Peter Drucker
      Where is BPM in this picture?
    • vs.
      “classic” BPM
      knowledge work
      holistic BPM
      Left: http://en.wikipedia.org/wiki/File:Final_assembly_3.jpg
      Right: TheImageGrouphttp://www.flickr.com/photos/theimagegroup/369893824/sizes/m/in/photostream/
    • Currentdiscussions
      Recently, BPM discusses Case Management as solution for ad-hoc processes
    • Case Management
      Nocommonunderstandingoftheterm
      Forrester: „A highly structured, but also collaborative, dynamic, and information-intensive process […]. […] the case folder would include all the documents, data, collaboration artifacts, policies, rules, analytics, and other information needed to process and manage the case”
    • Towards a Framework
      Case Management rethought
      Whatisthegoal?
      Supportingtheexecutionoflessstructuredprocesses
      Who istheuser?
      MainlyKnowledgeWorkers
      Whatdoestheirworkconsistof?
      Knowledge-intensive Activities
      Whatareartifactsoftheirwork?
      Documents
      Actions in Legacy Information Systems
      Information nuggets, communication
    • (Emergent) Case Management
    • Case Management andSocial Software?
      Suggestion:
      Social Software toolscouldsupport Case Management functionality
      Oreven: Social Software toolsalreadyprovidesomekindof Case Management
       Microblogging anditssuccessor Activity Streams
    • Example Twitter
      (Links to) Artifacts
      (Documentationof) Activities
      Hashtagsas Case Identifiers
    • ExampleFacebook
      (Links to) Artifacts
      (Documentationof) Activities
    • Relation to Case Management?
      Annotation tostreamentries
      Included in thestream
      Activity Stream
    • Example: „extended“ Facebook
      (Links to) Artifacts
      on mywayto NY tovisit out customer Testcompany.
      @petercouldyoupleasehave a lookatthedraftofoursalespresenation? You find itat http://intranet/easlink9dsf83a
      (Documentationof) Activities
      Martin created a newpresentation.
      Stefan createdthepresentation „Sales presentationfor Testcompany. http://intranet/easlink2390d6
      Stefan created a newinvoice.
      Stefan created an invoiceforcustomer Testcompany for 23,000.00$. http://intranet/easlink23asd9
    • Example: „extended“ Twitter
      Hashtagsascaseidentifier
      (Documentationof) Activities
    • Example: SalesforceChatter
      Built-in casesupport
      (Documentationof) Activities
      (Links to) Artifacts
    • Towards Enterprise Activity Streams
      Ourgoal: buildandtest an Enterprise Activity Stream systemwithintegratedsupportfor Case Management
      Currentworkpackages:
      Extending activitystrea.ms protocolfor Enterprise Activity Streams (started)
      Building a middlewareforactivityextractionandmanagement (started)
      Building a frontendfor Case Management based on Enterprise Activity Streams (planned)
      Test Case Management with Activity Streams in real lifescenarios
    • Challenges
      Integrate in legacy systems, capture all activities in the enterprise
      Lots of distributed „activity providers“
      Privacy and rights management
      Front-end design to avoid information overflow
    • Conclusions
      Enterprise activitystreams will be in themarket in 2011
      SalesforceChatter
      Yammer‘snewversion
      SocialcastEase (Enterprise Activity Stream Engine)
      2 optionsfor BPM tobenefit:
      Case Management Tools include EAS functionality
      BPM communityadopts EAS systemsfor Case Management
    • Thankyou!
      Martin Böhringer
      http://twitter.com/boehr
      martin.boehringer@wirtschaft.tu-chemnitz.de
    • BPM & Activity Streams
      Business ProcessManagement
      Ok, wesupport Ad-hoc processeswith Activity Streams. But whereistheManagementpart?
      Tag analysisandgardening
      Setting cultureandrules
      Supportingemergingstructuresandspecialneedswithbots
      Combining EAS withProcess Models?